Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 7,034 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 7,034 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great service.”

Helpful Report

Posted 11 months ago

Hi! Thank you for your 5-star review and kind words!

Posted 11 months ago

“Was done in a manner that I understood,”

Helpful Report

Posted 11 months ago

Hi Patricia, we know tech jargon can be complex and confusing, which means it's crucial to us that our technicians explain things in an easy-to-understand way. So we're happy to hear you felt well accommodated! Thank you for your 5-star review!

Posted 11 months ago

“I was really pleased with the communication, information and service provided by James (Geeks on Wheels.) He was patient and understanding of my requirements, easy to work with and very professional yet friendly. Thank you James!”

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Posted 11 months ago

Hi Angie, thank you for your 5-star review! It's so great to hear that our technician James provided a service that was accommodating, professional and understanding. We'll be sure to pass along your kind words to him! Thanks again!

Posted 11 months ago

“Excellant service given by Angus ... after extensive testing the problem wasn't solved however no faults from the technician as he tried every possible way to connect. After he had gone I was making coffee and the (new) router connected as it should on its own with all lights as normal. Since then I've had no trouble. I believe now it was caused by my ISP turning off something their end,of course they will never pay my bill to cover the callouts incurred”

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Posted 11 months ago

Hi Graeme, thank you for your 5-star review. We’re sorry we couldn't completely resolve the issue despite Angus' tenacious efforts, but we're glad to hear your internet is running smoothly again! Thank you so much for your kind words.

Posted 11 months ago

“Rob was very helpful and knowledgable and sorted out my computer and installed virus protection. Thanks very much.”

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Posted 11 months ago

Hi Christopher, thank you for your 5-star review! It's awesome to hear that Rob's tech skills got your computer fixed and secure with an anti-virus. Thanks again for the kind words!

Posted 11 months ago

“All staff very helpful and courteous”

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Posted 11 months ago

Hi Dugald! Thank you for your 5-star review! It's great to hear you found our service accommodating!

Posted 11 months ago

“The advisers did a very good job on updating our laptop computer.”

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Posted 11 months ago

Hi Julia, thank you for your 5-star review! Awesome to hear you had a great experience with our service. Thanks again for your kind words.

Posted 11 months ago

“Great communication, and top job. Very grateful for the expert advise and help.”

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Posted 11 months ago

Hello! Thank you for your 5-star review! It's awesome to hear that your experience with our service was a positive one. We're just a call away should you need anymore tech assistance in the future! Thanks again for your kind words.

Posted 11 months ago

“Jared very nice and helpful person IF I need him again will call. I had forgotten about Geeks on Wheel, have used you before yonks ago either Nelson/Richmond of Timaru. Thanks for the quick and good service. Was recommended/reminded by my friend Bev Ford.”

Helpful Report

Posted 11 months ago

Hi Glenda, thank you kindly for your 5-star review! We're very happy to hear that Jared provided you with an accommodating and efficient service. Thanks for choosing us, we're just a call away should you need any tech help in the future.

Posted 11 months ago

“Ben visited initially to resolve a Wi FI issue . He was such a pleasant person , professional and knowledgeable . We talked about an upgrade and he subsequently returned to install the deco mesh Wi Fi system . His customer service on both occasions was outstanding , we would welcome Ben back without hesitation.”

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Posted 11 months ago

Hi Sharman and Kerry, thank you for your 5-star review! We're happy to hear that you found our technician Ben pleasant, professional and knowledgeable. It's equally great to hear that Ben resolved you Wi-Fi issue and optimised it through mesh Wi-Fi. Enjoy your new speedy internet! Thanks again for your kind words!

Posted 11 months ago

“I think RobC has been exceptionally well with me with restarting the work with my laptop. Many thanks to him and the company and wish you all the best. Marie.”

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Posted 11 months ago

Hi Marie, thank you for your 5-star review! We're glad to hear your tech issues were sorted, by our awesome technician Rob! Thank you for choosing us and for sharing your kind feedback!

Posted 11 months ago

“Most satisfied with service - business like but friendly.”

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Posted 11 months ago

Hi Dianne, thank you for your 5-star review. We're glad to hear you found our service professional, yet friendly. Thanks again!

Posted 11 months ago

“A most helpful visit. Changed the way we think about our system. Discovered our anti virus protection had just run out so siged up for the Malwhere program and your Geek Plus individual scheme. We will work through you for future maintenance and updates. Thanks David Harrop Strandon”

Helpful Report

Posted 11 months ago

Hi David, thank you for your 5-star review. We're so pleased to hear our visit was helpful and you've updated your anti-virus to our recommended software, Malwarebytes! Also awesome to hear you're a Geek Plus member now! We look forward to helping you with your tech in the future. Thank you again for your kind words.

Posted 11 months ago

“Thanks to Sam my computer is working as it should and I have the Malwarebytes anti-virus sorted. I do still get the notice popping up that my device not recognised. All in all Sam did a good job. Sam was very helpful but I am confused because he said I wasn't covered by Malwarebytes BUT after he had left I did find a debit on my Bank Account for 2Co.Com*Malwarebytes.C.Amsterdam NL on 5 August for $59.99. Geeks on Wheels charged $85.00. Please investigate for me. Maureen Murray”

Helpful Report

Posted 11 months ago

Hi Maureen, Thanks for leaving us a review. It sounds like you may have purchased Malwarebytes directly from Malwarebytes themselves but this wasn't activated on your device. We will get Sam to give you a call to discuss returning the license we supplied and finding out which account your previous purchase is attached to. We don't get to see licenses supplied directly from Malwarebytes so this wouldn't have been noticeable during your appointment unless it had been activated and providing protection. You should expect a call from Sam today or tomorrow to figure out a solution that best suits you! Thanks again for leaving a review, GeeksOnWheels

Posted 11 months ago

“Chris was very good at what he does and completed job swiftly!”

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Posted 11 months ago

Hi Sarah, thank you for your 5-star review. We're pleased to hear our technician Chris was efficient in completing your job. Thanks again!

Posted 11 months ago

“Weonsok was punctual and very professional. He committed to ensuring I understood everything with regards to setting up a new computer and I have enjoyed confidently using my new computer in the last week. Thank you Weonsok.”

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Posted 11 months ago

Hi Glenda, we really appreciate you taking the time to leave us such a nice review and will be sure to pass on your feedback to Weonsuk. It's great to hear you're enjoying your new computer, equipped with the knowledge to confidently use it! We hope to help in the future should you require it at all.

Posted 11 months ago

“ChrisK was on time, efficient and friendly. He did a great job and made recommendations to enhance my laptop's functionality.”

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Posted 11 months ago

Hi there, we really appreciate the kind feedback and 5-star review. We'll make sure to pass on your lovely comments to Chris and we're thrilled to hear he did a great job whilst offering helpful recommendations.

Posted 11 months ago

“Sashika provided the service I was looking for in a timely manner. He advised me to upgrade my computer protection, even though I had some protection installed. I have been provided with Malwarebytes and Geeksafe. I understood that Geeksafe was a part of the Malwarebytes package, and not an extra charge. I have now looked at the service offered, and do not think that it is useful to me. I will apply for a refund. Sashika was polite and knowledgable, and found a solution to my problem inspite of reading difficulties when operating directly to my computer. I have the files I need at the moment, and would be happy to arrange for further assistance should the need arise.”

Helpful Report

Posted 11 months ago

Hi Graham, thank you for the 5-star rating and lovely review of Sashika and his service. Sorry to hear there was some miscommunication around the inclusion of GeekSafe, but give us a call and we'll be happy to get that sorted. Thanks again and we look forward to assisting in the future should you require it!

Posted 11 months ago

“Tom did a fantastic job for us!”

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Posted 11 months ago

Hi Trish, we're happy to hear that our technician Tom was able to resolve your tech issues with positive results. Thank you so much for your 5-star review!

Posted 11 months ago

“The young man who came to sort out my problems was very good at explaining what he was doing and very kind to an old duffer like me.”

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Posted 11 months ago

Hi Averil, thank you for your 5-star review. Not everyone is a whiz when it comes to technology, so it's important to us that our technicians can explain things in a language that everyone can understand. So, we're very pleased to hear that your technician not only did this, but also accommodated you well. Thanks again Averil!

Posted 11 months ago

Geeks on Wheels is rated 4.8 based on 7,034 reviews