Gen Mobile Reviews

Name: Gen Mobile
Address: P.O. Box 1187, Gardena, Redondo Beach
Rating: 4.09

4.1 Rating 542 Reviews

78 %

of reviewers recommend Gen Mobile

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About Gen Mobile:

Gen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simpler, more dependable, and more within reach, wherever life takes you.

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Phone:

(833) 528-1380

Email:

genmobilecare@dish.com

Anonymous

Anonymous // 01/01/2019

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“I wish I could give no stars ,No service in 2 months, Horrible customer service, finally got second sim , says take 4-24 hrs til works idk 😐,Qlink come back”

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Posted 1 year ago

Sorry for the experience, we would like to review and help with your service. Please email genmobilecare@dish.com with your name as it appears on the account, account number or phone number and we will help make sure you are able to use your service.

Posted 1 year ago

“Customer service poor.”

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Posted 1 year ago

Sorry if you had a bad experience with our customer care team. If you need help with an issue, please email genmobilecare@dish.com with your name, your phone number or account number and a brief description of the issue so we can have our team review and help with getting a resolution to your issue. Gen Mobile Care Team

Posted 1 year ago

“THIS SERVICE SUCKS I HAVEN'T BEEN ABLE TO MAKE A PHONE CALL IN HOURS THE NETWORK IS BUSY.THEN WHEN IT IS WORKING THE CALLS DROP..I SWITCHED FROM ACCESS WIRELESS SOOOO SWITCHING BACK ASAP”

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Posted 1 year ago

Aronda, please give us a call so we can help with service issues. You can call 611 from your Gen Mobile phone to reach our customer care team directly.

Posted 1 year ago

“Gen Mobile has plans for everyone and they include International Calling at no extra charge!”

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Posted 1 year ago

“Love international calling at best prices”

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Posted 1 year ago

“Great service, great plans, great values”

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Posted 1 year ago

“I've been using Gen for several months now and it's been great.”

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Posted 1 year ago

“I reactivated my phone with Gustavo Hernandez and he did a great job and is a true professional thank you Gustavo Hernandez and all at Jen mobile.”

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Posted 1 year ago

“I use Gen Mobile for international calling for my small business. For just $20 a month, I can make unlimited calls and texts to my clients and business partners in Europe and Asia. I am very happy with the savings and service.”

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Posted 1 year ago

“Gen Mobile is the place to go if you’re looking for an affordable phone plan! I brought my own iphone and purchased the $30 plan. I am getting unlimited calling and texting and also unlimited calling to Argentina for free! It’s so nice to be able to call my family back home without having to use a 3rd party app. I am really happy with the service and how much money I’ve been saving.”

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Posted 1 year ago

“I got a renewed iphone SE from Gen Mobile with a $20 plan and I've been very happy with the service and phone. I really like how my daughter only has 3GB of data so she knows not to use her phone too much.”

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Posted 1 year ago

We love hearing how our customers are using their service. Thanks for sharing your experience with us!

Posted 1 year ago

“International calling I was able to call and talk to my loved ones”

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Posted 1 year ago

“I sell gen mobile service in Dallas market and so far they have been the most consistent mvno service and always improving. Their team is awesome and customer service is great too”

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Posted 1 year ago

“I’m happy to be a Gemonile customer. It’s easy to pay my bill customer service is always helpful and I can understand them. I love that when I don’t have enough money for my current plan I can select a lower one. The reception is great and my data always works.”

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Posted 1 year ago

“Gen Mobile is honestly the best PrePaid service I have come by in quite a few years! I love their affordable service with no service charges with no payment service fees and the fact that I am not locked into any particular plan in the case that I am short on funds. Their plans range anywhere from $10-$60 all including unlimited talk and text! I love that they have an app that makes it easy to monitor your usage and make payments. And the fact that they have many payment locations including Boost mobile stores is also a plus!”

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Posted 1 year ago

“Great company and their team makes it even better. Always available to help and continually improving.”

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Posted 1 year ago

Thanks for the feedback Mohammad! We are happy to hear it.

Posted 1 year ago

“Gen mobile gives me unlimited call to Asia for just $20.00! Love it!”

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Posted 1 year ago

“I paid for unilimited and now they said no after they told me was unlimited they are lying about it’s not unlimited they want the money and after they gave me 2 days full internet and now not service at all and they charged me $39.00 A month”

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Posted 1 year ago

Jannette, Gen Mobile's unlimited data plans start at $50. Plans have 35GB of 5G/4G data per billing cycle and reduced speeds thereafter. Unlimited does not include unreasonable use, give us a call if there was an issue with the usage so we can see if we can help with the service. Gen Mobile Cares Team

Posted 1 year ago

“I love the service”

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Posted 1 year ago

Loretta thanks for the feedback! We are happy to hear you are loving the service. Gen Mobile

Posted 1 year ago

“I got 2 supposed free apc/ phones from gen mobile paid 50 bucks for the first one 40 bucks for the second one had service fine for 4 months then I was told I could get another phone and paid 40 for the second. The people were in front of dollar general and pocketed the money representing gen mobile now 3 weeks after paying 40 bucks the service was curt off and gen mobile had no answers or idea that people are buying phones from these people and they are getting people's social security numbers and income information. This is horrible and when I called gen mobile over and over they just said my service had been cutting off and had no reason. Absolutely horrible company ,customer service idiots ripping people off”

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Posted 1 year ago

Gen Mobile provides free phone service through the Lifeline program and previously provided free service through the Affordable Connectivity Program(ACP). Phones are not provided for free through the Lifeline or ACP program, as a courtesy some customers receive free phones or can pay for a phone. To qualify for free service through Lifeline or ACP personal information is collected to verify eligibility. Lifeline and ACP have rules for maintaining eligibility. If the service was disconnected, there was likely and issue with the benefit status. We can provide you the information on your account if you are able to verify you are the account holder. Give our customer care team a call at 833-528-1380.

Posted 1 year ago

Gen Mobile is rated 4.1 based on 542 reviews