Gen Mobile Reviews

Name: Gen Mobile
Address: P.O. Box 1187, Gardena, Redondo Beach
Rating: 4.08

4.1 Rating 538 Reviews

78 %

of reviewers recommend Gen Mobile

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About Gen Mobile:

Gen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simpler, more dependable, and more within reach, wherever life takes you.

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Phone:

(833) 528-1380

Email:

genmobilecare@dish.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always helpful and very informative She helps me always with any questions and responds quick to our issues”

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Posted 1 month ago

Thank you for the feedback. We’re glad our team has been helpful, informative, and responsive when you’ve needed support.

Posted 1 month ago

“Love my Gen Mobile. Great customer service”

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Posted 1 month ago

We appreciate you sharing this. Taking care of our customers is important to us, and we’re glad you had a good experience with Gen Mobile.

Posted 1 month ago

“Great to have Gen for more option on different phone plans and international calling”

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Posted 1 month ago

Glad to hear Gen Mobile is supporting how you stay connected, especially for international calls. Thank you for the compliment!

Posted 1 month ago

“Nice know I can roam when I visit home. On Prepaid? Awesome!”

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Posted 1 month ago

Happy to hear Gen Mobile is supporting you wherever you go. We appreciate you being part of our community.

Posted 1 month ago

“I am able to change top up on the Gen Mobile app! Makes things easy!”

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Posted 1 month ago

We love hearing when things feel easy on your end. Thanks for being part of Gen Mobile and for taking the time to leave a review.

Posted 1 month ago

“Gen mobile data speed is as fast as my old post paid. Could not believe that for the price!”

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Posted 1 month ago

Really appreciate you sharing this and choosing Gen Mobile. We’re glad to have you with us.

Posted 1 month ago

“Great service at a price I can afford. I can prepay in advance and not worry.”

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Posted 2 months ago

That’s great to hear. Affordable service and no surprises are what we’re all about.

Posted 2 months ago

“Gen Mobile is awesome! it’s affordable and I always have coverage wherever I go. I’ve been using Gen Mobile for a while now and have zero complaints!”

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Posted 2 months ago

This made our day. Thanks for being with Gen Mobile and for sharing such great feedback.

Posted 2 months ago

“Great service and amazing prices you really can’t go wrong they got a price for everyone”

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Posted 2 months ago

Love hearing this. Affordable options for everyone is exactly what we’re going for.

Posted 2 months ago

“I loved that I was able to get my own device activated in no time!”

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Posted 2 months ago

So happy to hear that. Getting up and running fast is exactly the goal. Thanks for sharing.

Posted 2 months ago

“Gen Mobile impressed me with great customer service, affordable prices, fast delivery”

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Posted 2 months ago

This is so nice to hear. Thanks for sharing.

Posted 2 months ago

“I’m able to roam with Gen Mobile when I vacation now! I did not know I could get this feature with prepaid. This is awesome!”

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Posted 2 months ago

So happy you discovered this. Thanks for sharing, and enjoy your travels.

Posted 2 months ago

“Best wireless service out there! Great price and even better data speed!”

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Posted 2 months ago

That’s awesome to hear. Thanks for the love.

Posted 2 months ago

“Great service great price!! I love their app as well to make payments and manage account!”

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Posted 2 months ago

This is awesome to hear. Thanks for choosing us and for the kind words.

Posted 2 months ago

“Explained everything great & answered all my questions”

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Posted 2 months ago

Happy we could help and answer everything for you! Thanks for the feedback.

Posted 2 months ago

“Excellent network service and amazing price for my international calls!! Highly recommended”

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Posted 2 months ago

Thank you for taking the time to leave this. We’re happy to hear you’re enjoying both the network and international calling.

Posted 2 months ago

“Super awesome service. Love it!”

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Posted 2 months ago

Thanks so much! We’re glad you’re loving the service and appreciate you taking the time to share.

Posted 2 months ago

“I started using Gen Mobile and really like it so far. I like that I am able to call back home and I also get hotspot. I can go to coffee shops and use it.”

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Posted 2 months ago

Thanks so much for the kind words. We’re happy to hear Gen Mobile is working well for you and appreciate you being part of our community.

Posted 2 months ago

“I asked a representative named "John" to change my phone number. Customers are allowed to make one phone number change free per year. Gen Mobile was given my zip code, & as computer systems go, zip code generation matches the area code. I had a Colorado zip code & thought to change it to a Chicago one. It remained a 720 zip code, after the change, & he lied about the amount of time it took for the phone number to change. Another rep, "Alex", couldn't explain why, if a Chicago zip code was entered, a 720 zip code was generated. I just came right out & told her the probabilities, & how area code generation works. She couldn't explain, however said he put a note in the computer of the zip code. I just came out & told her the importance of doing as the customer said. She told what came off to me as a self protective lie, when I asked about speaking to a supervisor what "John" had done. She said there wasn't one available. I countered, having worked in a call center before, there's always @ least one supervisor available. I point blank told her she was covering for John, & asked her if she was telling me take it or leave it. She admitted she was. In summary, it was made clear the desired & required askance. Not done. Then, spoke to a second rep who was unwilling to correct the situation or let me speak to a rep. 23666899”

Helpful Report

Posted 6 months ago

We’re sorry this was your experience, it’s not the kind of service we want our customers to have. We’ve requested a few more details so we can review this further and understand what happened.

Posted 6 months ago

“Great long distance rates to my country!”

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Posted 7 months ago

Happy to hear it. We are glad our long distance rates are helping you stay connected.

Posted 7 months ago

Gen Mobile is rated 4.1 based on 538 reviews