Gen Mobile Reviews

Name: Gen Mobile
Address: P.O. Box 1187, Gardena, Redondo Beach
Rating: 4.09

4.1 Rating 542 Reviews

78 %

of reviewers recommend Gen Mobile

Company Reviews

Product Reviews

Questions

Info

About Gen Mobile:

Gen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simpler, more dependable, and more within reach, wherever life takes you.

Visit Website

Phone:

(833) 528-1380

Email:

genmobilecare@dish.com

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super awesome service. Love it!”

Helpful Report

Posted 3 months ago

Thanks so much! We’re glad you’re loving the service and appreciate you taking the time to share.

Posted 3 months ago

“I started using Gen Mobile and really like it so far. I like that I am able to call back home and I also get hotspot. I can go to coffee shops and use it.”

Helpful Report

Posted 3 months ago

Thanks so much for the kind words. We’re happy to hear Gen Mobile is working well for you and appreciate you being part of our community.

Posted 3 months ago

“I asked a representative named "John" to change my phone number. Customers are allowed to make one phone number change free per year. Gen Mobile was given my zip code, & as computer systems go, zip code generation matches the area code. I had a Colorado zip code & thought to change it to a Chicago one. It remained a 720 zip code, after the change, & he lied about the amount of time it took for the phone number to change. Another rep, "Alex", couldn't explain why, if a Chicago zip code was entered, a 720 zip code was generated. I just came right out & told her the probabilities, & how area code generation works. She couldn't explain, however said he put a note in the computer of the zip code. I just came out & told her the importance of doing as the customer said. She told what came off to me as a self protective lie, when I asked about speaking to a supervisor what "John" had done. She said there wasn't one available. I countered, having worked in a call center before, there's always @ least one supervisor available. I point blank told her she was covering for John, & asked her if she was telling me take it or leave it. She admitted she was. In summary, it was made clear the desired & required askance. Not done. Then, spoke to a second rep who was unwilling to correct the situation or let me speak to a rep. 23666899”

Helpful Report

Posted 8 months ago

We’re sorry this was your experience, it’s not the kind of service we want our customers to have. We’ve requested a few more details so we can review this further and understand what happened.

Posted 8 months ago

“Great long distance rates to my country!”

Helpful Report

Posted 8 months ago

Happy to hear it. We are glad our long distance rates are helping you stay connected.

Posted 8 months ago

“Low plan with unlimited calls to my country!”

Helpful Report

Posted 8 months ago

Thank you for sharing! We’re glad your plan makes it easy to stay connected to home.

Posted 8 months ago

“Long distance on all plans. Awesome!”

Helpful Report

Posted 8 months ago

Thanks for the great feedback!

Posted 8 months ago

“I have their 4g chili phone and it's way more ergonomic and handy than my bulky 5g android. But it works just as well, and the cost is more affordable than any phone I've had before!”

Helpful Report

Posted 9 months ago

Appreciate your feedback! It’s great knowing your Chili phone is both handy and budget-friendly

Posted 8 months ago

“Long distance on 10 plans- sweet!”

Helpful Report

Posted 9 months ago

Thanks for pointing that out! Long distance on even our $10 plans is one of the best perks.

Posted 8 months ago

“This company only cares about paying customers it's been over 2 months since I signed up for the free service only received a phone the Sim card was wrong the told me up to 10days it would be here it's been over 2 weeks do not choose this company”

Helpful Report

Posted 9 months ago

We are sorry for the delay with your SIM card. Please email genmobilecare@dish.com with the name on the account and either your phone number or account number, and our team will help get this resolved quickly.

Posted 9 months ago

“Gen mobile has great long distance plans!”

Helpful Report

Posted 9 months ago

Thank you! We’re glad you’re enjoying our long-distance plans.

Posted 8 months ago

“Great plans and choice of different networks!”

Helpful Report

Posted 9 months ago

Thank you! We’re glad you’re enjoying the plans and network options.

Posted 8 months ago

“Easy activación proceso.”

Helpful Report

Posted 9 months ago

Happy to hear the activation process was simple for you. Welcome to Gen Mobile.

Posted 8 months ago

“I have the service for longer than a year it is the best affordable service and coverage works nationwide I am a very happy customer”

Helpful Report

Posted 9 months ago

We love hearing this. Thanks for being a loyal customer and for sharing your experience.

Posted 8 months ago

“Good reliable service and easy to setup!”

Helpful Report

Posted 9 months ago

“Got Gen mobile from a store in Dallas and it took them 10 minutes for them to port my number in and save me over $30 a month!!!”

Helpful Report

Posted 9 months ago

“Great app. I can pay thru here and save money!”

Helpful Report

Posted 10 months ago

Thanks so much for the great review! We're glad you're enjoying the app and saving money — that’s what we love to hear!

Posted 10 months ago

“This cell phone has failed when it comes to trustworthy typing.”

Helpful Report

Posted 10 months ago

If you are having trouble with your device, please contact customer support. We can help troubleshoot or go over your options to get a replacement. You can find information on how to get in contact with us by phone or chat at https://www.genmobile.com/pages/contact-us

Posted 10 months ago

“Best bang for to our buck”

Helpful Report

Posted 10 months ago

“Just ported from T-Mobile and the service great and at a fraction of the cost.”

Helpful Report

Posted 10 months ago

Thanks for the feedback, happy to hear you like the service and price.

Posted 10 months ago

“This service sucks ONLY good thing is its a FREE service The data the calls the towel is trash And worse of all when you try to leave they service it's hell I spoken to a supervisor he released my number made notes he released the number waited almost 5hours at store where I was transferring my number to just for gen mobile to said at first I have to wait 24 hours then turn and say I had to wait 48hours making me miss work because my phone is the way I clock in and out for work they turned my original phone off because they took my number now I'm out of a phone and missing work because of them EVEN THO THINGS SEEMS GOOD BECAUSE ITS FREE ITS REALLY THE WORST I wouldn't be surprised if they don't post my review because the truth hurts they don't want the truth to be told”

Helpful Report

Posted 1 year ago

If you need help with a port, please email genmobilecare@dish.com. Include your name as it appears on the account and phone number or account number. Generally, you need to provide the new carrier your personal information and account information to transfer a number. If you have had an issue, we can help look into it and help get it transferred.

Posted 1 year ago

Gen Mobile is rated 4.1 based on 542 reviews