Gen Mobile Reviews

Name: Gen Mobile
Address: P.O. Box 1187, Gardena, Redondo Beach
Rating: 4.08

4.1 Rating 538 Reviews

78 %

of reviewers recommend Gen Mobile

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About Gen Mobile:

Gen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simpler, more dependable, and more within reach, wherever life takes you.

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Phone:

(833) 528-1380

Email:

genmobilecare@dish.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Low plan with unlimited calls to my country!”

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Posted 7 months ago

Thank you for sharing! We’re glad your plan makes it easy to stay connected to home.

Posted 7 months ago

“Long distance on all plans. Awesome!”

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Posted 7 months ago

Thanks for the great feedback!

Posted 7 months ago

“I have their 4g chili phone and it's way more ergonomic and handy than my bulky 5g android. But it works just as well, and the cost is more affordable than any phone I've had before!”

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Posted 7 months ago

Appreciate your feedback! It’s great knowing your Chili phone is both handy and budget-friendly

Posted 7 months ago

“Long distance on 10 plans- sweet!”

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Posted 7 months ago

Thanks for pointing that out! Long distance on even our $10 plans is one of the best perks.

Posted 7 months ago

“This company only cares about paying customers it's been over 2 months since I signed up for the free service only received a phone the Sim card was wrong the told me up to 10days it would be here it's been over 2 weeks do not choose this company”

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Posted 7 months ago

We are sorry for the delay with your SIM card. Please email genmobilecare@dish.com with the name on the account and either your phone number or account number, and our team will help get this resolved quickly.

Posted 7 months ago

“Gen mobile has great long distance plans!”

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Posted 7 months ago

Thank you! We’re glad you’re enjoying our long-distance plans.

Posted 7 months ago

“Great plans and choice of different networks!”

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Posted 7 months ago

Thank you! We’re glad you’re enjoying the plans and network options.

Posted 7 months ago

“Easy activación proceso.”

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Posted 7 months ago

Happy to hear the activation process was simple for you. Welcome to Gen Mobile.

Posted 7 months ago

“I have the service for longer than a year it is the best affordable service and coverage works nationwide I am a very happy customer”

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Posted 7 months ago

We love hearing this. Thanks for being a loyal customer and for sharing your experience.

Posted 7 months ago

“Good reliable service and easy to setup!”

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Posted 8 months ago

“Got Gen mobile from a store in Dallas and it took them 10 minutes for them to port my number in and save me over $30 a month!!!”

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Posted 8 months ago

“Great app. I can pay thru here and save money!”

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Posted 8 months ago

Thanks so much for the great review! We're glad you're enjoying the app and saving money — that’s what we love to hear!

Posted 8 months ago

“This cell phone has failed when it comes to trustworthy typing.”

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Posted 8 months ago

If you are having trouble with your device, please contact customer support. We can help troubleshoot or go over your options to get a replacement. You can find information on how to get in contact with us by phone or chat at https://www.genmobile.com/pages/contact-us

Posted 8 months ago

“Best bang for to our buck”

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Posted 8 months ago

“Just ported from T-Mobile and the service great and at a fraction of the cost.”

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Posted 8 months ago

Thanks for the feedback, happy to hear you like the service and price.

Posted 8 months ago

“This service sucks ONLY good thing is its a FREE service The data the calls the towel is trash And worse of all when you try to leave they service it's hell I spoken to a supervisor he released my number made notes he released the number waited almost 5hours at store where I was transferring my number to just for gen mobile to said at first I have to wait 24 hours then turn and say I had to wait 48hours making me miss work because my phone is the way I clock in and out for work they turned my original phone off because they took my number now I'm out of a phone and missing work because of them EVEN THO THINGS SEEMS GOOD BECAUSE ITS FREE ITS REALLY THE WORST I wouldn't be surprised if they don't post my review because the truth hurts they don't want the truth to be told”

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Posted 1 year ago

If you need help with a port, please email genmobilecare@dish.com. Include your name as it appears on the account and phone number or account number. Generally, you need to provide the new carrier your personal information and account information to transfer a number. If you have had an issue, we can help look into it and help get it transferred.

Posted 1 year ago

“I wish I could give no stars ,No service in 2 months, Horrible customer service, finally got second sim , says take 4-24 hrs til works idk 😐,Qlink come back”

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Posted 1 year ago

Sorry for the experience, we would like to review and help with your service. Please email genmobilecare@dish.com with your name as it appears on the account, account number or phone number and we will help make sure you are able to use your service.

Posted 1 year ago

“Customer service poor.”

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Posted 1 year ago

Sorry if you had a bad experience with our customer care team. If you need help with an issue, please email genmobilecare@dish.com with your name, your phone number or account number and a brief description of the issue so we can have our team review and help with getting a resolution to your issue. Gen Mobile Care Team

Posted 1 year ago

“THIS SERVICE SUCKS I HAVEN'T BEEN ABLE TO MAKE A PHONE CALL IN HOURS THE NETWORK IS BUSY.THEN WHEN IT IS WORKING THE CALLS DROP..I SWITCHED FROM ACCESS WIRELESS SOOOO SWITCHING BACK ASAP”

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Posted 1 year ago

Aronda, please give us a call so we can help with service issues. You can call 611 from your Gen Mobile phone to reach our customer care team directly.

Posted 1 year ago

“Gen Mobile has plans for everyone and they include International Calling at no extra charge!”

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Posted 1 year ago

Gen Mobile is rated 4.1 based on 538 reviews