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Gen Mobile Reviews

3.1 Rating 369 Reviews

52 %

of reviewers recommend Gen Mobile

Company Reviews

Product Reviews

3.1

Based on 369 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

About Gen Mobile:

Gen Mobile is a U.S. pre-paid wireless service provider that runs on America's largest 5G GSM network. We are dedicated to keeping wireless service affordable without compromising on network, speed, and service quality.

Our plans are designed to fit all budgets and start at $10 per month. Plans $15 and up include free calling to 100+ countries so our customers can stay affordably connected to family and friends around the world.

Gen Mobile was founded by a team with 25 years of combined experience in the wireless industry. We leveraged our expertise to take advantage of the latest technological advances and bring amazingly low prices to our customers.

Visit Website

Phone:

(833) 528-1380

Email:

care@genmobile.com

Location:

2215 Artesia Blvd, #1243, ,
Redondo Beach
90278

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was sent a phone without a SIM card not in box nor in phone. Customer service sucks. Customer service rep was useless to me. They refuse to assist me with my problem. Tell me there was a SIM card sent there wasn't. I don't recommend this company at all.”

Posted 2 years ago

We are very sorry for the inconvenience. Please call us at (833) 528-1380 so we research your order and expedite a SIM card to you. Gen Mobile Customer Care

Posted 1 year ago

“No service”

Posted 2 years ago

We are very sorry for the inconvenience and appreciate your feedback. Please call us at (833) 528-1380 so we can research why your service is not working. Gen Mobile Customer Care

Posted 1 year ago

“Ordered two phones and two plans. received one phone. said it would take another week or so to get second phone. Seriously? Then tried to activate 1st phone, no sim card which was supposed to have been installed. Now waiting for credit on one phone and two plans. their back office is terrible. long delays, can't verify anything. Comedy of errors.”

Posted 2 years ago

Hi Jeff, We appreciate your feedback and wanted to follow up to make sure your issue was resolved. Please call us at (833) 528-1380 for assistance. Sincerely Gen Mobile Customer Care

Posted 1 year ago

“Yeah gen mobile is the best company I ever dealt with thank you all so much”

Posted 2 years ago

Hi Jason, glad to hear we're the best company you've ever dealt with! Thanks for your review!

Posted 2 years ago

“Terrible customer service. Can't even say if and when a shipment was actually shipped. USPS says waiting for package and that was a week ago. Not even willing to call USPS to find out status. I paid for expedited shipping. Very disappointing.”

Posted 2 years ago

Hi Jeff, Thank you for your feedback. We are very sorry for the inconvenience. Unfortunately, USPS has been experiencing shipping delays and issues. Please reach out at (833) 528-1380 if your issue has not been resolved. Again, we are very sorry for the issues. Sincerely, Gen Mobile Customer Care

Posted 1 year ago

“Very respectful great customer service!!”

Posted 2 years ago

Hi, Bridgette Williams glad you are satisfied with our customer service! Thanks for your review!

Posted 2 years ago

“Terrible customer service they lie, terrible processing times, should not take almost two weeks receive products. s”

Posted 2 years ago

Hi Jeff, Again we sincerely apologize for the delay you experienced receiving your order. Unfortunately, there are times were USPS shipping delays are outside of our control. Please reach out at (833) 528-1380 if your issue has not been resolved. Sincerely, Gen Mobile Customer Care

Posted 1 year ago

“I've been a Genmobile customer for a few years. Communication with them was a bit strange but the phone service worked fine for $20/month. Then they told me I would have to get a new phone to stay with their service. So let me get this right. A company that attracts customers by their low cost is now requiring their customers to get new phones???? Talk about a bipolar business model! Some executive will get a few million dollar bonus for causing an exodus of customers. They keep rejecting the request to port my phone number to the new carrier.”

Posted 2 years ago

Hi Alex, Unfortunately, the CDMA network is being retired across the country. Your CDMA phone cannot be used on our newer and faster 5G/4G network. We are very sorry for the inconvenience that this has caused you. Please reach out at (833) 528-1380 so we can assist you with moving to our faster, upgraded network. Sincerely, Gen Mobile Customer Care

Posted 1 year ago

“Worst service ever!!! Paid for 3 months of the $15 service that include international plan. Two months service has been down. Called about every 2 day for update. Get same answer every time, still working on the problem. Was promise refund for a month and no refund yet. Like to talk to the highest person at the company. Going to report to the BBB”

Posted 2 years ago

“Update. Still no refund. I ended up with another carrier. Number ported out. Now they are telling me That My account and auto pay is still set up and my phone was still under them. WHAT !!! It was ported out to new service. These people are nuts to deal with.always wait and we are escalating . Or some one will call you back. NEVER DO >TERRIBLE SERVICE. BEWARE !!!!”

Posted 2 years ago

“AGGRAVATING!!!!Already a Gen Mobile customer . I needed a new phone. Checked compatibility before purchase . Ordered new Sim card. Wanted to Port old number. I thought it would or shpuld be a seamless transfer. WRONG! Already no service for over 2 days, Phone not recognizing the Sim card. Keep telling me to remove card. Reboot . Try this and that already for 2nd ,3rd, and 4th times Now I am told I need to wait another 2 days for them to continue to trouble shoot. Other carriers you can walk in to their store and walk out with a working phone . SO WHAT TAKES 4 DAYS ?? Mean while I am cut off from calls and receiving important calls I was expecting. I encountered a multitute of issues when I transferred to Gen Mobile 2 years ago for over 3 days. They really need to fix these transferring issues .”

Posted 2 years ago

“Great for the price.”

Posted 2 years ago

“I was satisfied with GenMobile until I needed technical support and they just didn't perform. I have been waiting over a week for a phone number transfer and am still waiting. Totally unacceptable. I would not recommend GenMobile because they don't take care of their customers.”

Posted 2 years ago

We are very sorry to hear that support did not resolve your phone number transfer issues. We appreciate your feedback and would like to look further into your case. Can you direct message us through this review with your phone number? Sincerely, Jessica T.

Posted 2 years ago

“I screwed up selecting a wrong plan, and when I was activating the sim card the rep helped me switched it with no additional charge. Would recommend.”

Posted 2 years ago

“bad customer service, agents do not have sufficient knowledge of of the job. They hang up on you when you ask a question they do not have an answer or do not know. Your credits disappear without an explanation, what's goin on?”

Posted 3 years ago

“Really good costumer service ! The only main issue I had with this line is that group texts stopped working when I ran out of data, even if I was connected to a wifi. Customer service wasn't able to help me with that. Everything else is great. Greatest deal I've found so far for international calls.”

Posted 3 years ago

Hi Kelly, Thank you for your feedback. With regard to your issue with group messages not working on WiFi, please try the following steps to receive group SMS messages when you are out of data: 1. Make sure iMessage is turned off in your Messages setting. Send as SMS, MMS Messaging, and Group Messaging should be turned on. 2. You may need to delete the thread and start a new one in order for the other iphone and android devices to recognize that it needs to send you an SMS. 3. Here is an article which explains the difference between Group iMessage, Group MMS and Group SMS. You need data in order to receive Group iMessages and MMS. https://support.apple.com/en-us/HT202724 I hope this helps. You can also purchase additional data on our Gen Care app or online https://www.genmobile.com/pages/easypay. Sincerely, The Gen Mobile Care Team

Posted 3 years ago

“so far Gen Mobile has a Cheap plan”

Posted 3 years ago

“Great service. No issues. Very competitive pricing. Very satisfied customer”

Posted 3 years ago

“I bought it for my 94nyears old mom. She likes it”

Posted 3 years ago

“Very good service and customer support”

Posted 3 years ago

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Gen Mobile is rated 3.1 based on 369 reviews