Gen Mobile Reviews

Name: Gen Mobile
Address: P.O. Box 1187, Gardena, Redondo Beach
Rating: 3.60

3.6 Rating 339 Reviews

66 %

of reviewers recommend Gen Mobile

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About Gen Mobile:

Gen Mobile is a wireless service provider that runs on America's largest 5G networks. We believe in making nationwide and international wireless plans accessible to all by offering affordable and subsidized solutions. Together with DISH Network/Echosphere, the fourth-largest mobile provider in the US, we are reimagining wireless and create groundbreaking new experiences for all.

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Phone:

(833) 528-1380

Email:

genmobilecare@dish.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst mistake i made when i transferred to this company, only was a customer a few months but always seemed to be having to keep adding money into my account so i decided to transfer to another company and what im going to assume that once they had received a transfer notice they decided to just disconnect my services and have not given not one legitimate reason as to why they disconnected my services and now i cannot transfer my original number to the current service provider i have now..”

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Posted 3 years ago

“No internet”

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Posted 3 years ago

“On hold over an hour, only to be disconnected 1 minute after connecting with tech, who did not call me back (had my phone number And a land line!). Got thru second time (long hold time again). Tried everything with tech, only to be told I'd have to purchase a SIM, because mine is a Sprint, and they do not work with them anymore. Been without phone service since May 29th. Now July 19th. The Chat feature simply goes unanswered....just turn it off!! Noticed today, they have reduced their hours. Guess there was no need??????”

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Posted 3 years ago

“Se va mucho la señal y a cada rato me dice que no tiene servicio arreglen eso”

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Posted 3 years ago

“As far as setting up service and receiving my phone everything was very quick. However, I am enrolled in the ACP program and they sent me a free device. I didn't anticipate anything extravagant because you get what you pay for but I did expect it to be more than slightly functional. With no apps downloaded plenty of space available the phone is the equivalent of dial up connection. Opening the pre installed apps takes at least 5 min after you click on it. Like text messaging etc. Picture quality is that of a 2004 flip phone the only thing missing is the black and white snake game.”

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Posted 3 years ago

“Just got my free government phone today on June 23rd when I signed up it said the service was Verizon come to find out it's team mobile.. I was told it was Verizon I'm really disappointed that's it's not Verizon and when it Finley got to my house tryed setting it up I done everything it said as of right now it doesn't have any phone service so if anyone else has a idea? If Verizon is still sending out there phones please message me on here”

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Posted 3 years ago

“I am with Gen Mobile for over 2 years. They used to be really good. Since the change to TMobile it's the worst service ever. I purchased the 3 month plan and have nothing but trouble. Most of the time it doesn't even get a normal phone call through. It never connects to the internet when I leave the house. I (and others) have checked all the settings. I haven't used ANY data that I paid for all the 3 month. I called several times and nobody picks up the call after more than an hour on hold. The on-hold music is torture. I left a call back number and someone called back the next day to tell me they can't help unless I have another phone to give instructions. I am alone and have no other phone available. When I bother other people to let me use their phone no one picks up again. Never mind they had me buy another phone when they changed to TMOBILE. The phone is just like their service, the WORST ever. I want my money back!!!!!!!! UNBELIEVABLE!!! BAD BAD BAD”

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Posted 3 years ago

“Terrible Terrible Service!!! Took 13 days to finally receive my phones after having to email them a few times but they sure took my money right away.. Now.. Ive been calling for over 2 hours to activate them and no one answers. Their chat does not work and emails take awhile for them to get back to you. I keep calling and wait for awhile and hang up and call right back and still nothing. And they have really crappy music playing while on hold. I WANT MY MONEY BACK!! Doesnt seem like a good company!!”

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Posted 3 years ago

“I'm fed up with this company. I came to the USA for an IMPORTANT reason to which I NEED a US phone number. I was told this was the best provider and oh- I WAS FOOLED. I have paid for special shipping in order to receive it in 3 DAYS-4 DAYS. IT'S BEEN OVER A WEEK- IT'S IN CALIFORNIA for partial shipping. I'M IN MISSISSIPPI. What a joke. I have asked for my special delivery to be refunded and an update on my order- they haven't replied. My friend is also in the US with me and we are currently on customer service and have been on hold for so long with the most irritating music. She has also had trouble with the delivery and activation of her sim card. We desperately need our US numbers for work. It's affecting our clients. What would happen if there was an emergency? Pick up and sort it out.”

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Posted 3 years ago

“Moved to the US from the UK as a young 20 something girl who has never travelled all this way on my own before - desperately needed a phone to be able to call home, call for services out here, and just generally have a working mobile phone that can use should I be in an emergency or in any other need. Two weeks later - yes, two whole weeks - I receive my sim card. So I go online to be able to chat and activate it - well, guess what! Their online chat function does not work. Okay, so ill try put the sim card in and see if I can phone GenMobile to activate it - guess again! I can't make any calls so i cannot activate it! Waiting currently to hear back from the email support team to see if it can be activated there but very disappointed. Shame on you GenMobile for marketing yourself as a provider that cares about its customers, especially those who have travelled from other countries to the US, and letting them down like this. Will never, ever, purchase again from here and will be warning friends who wish to travel to the US.”

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Posted 3 years ago

“Ive called customer service THREE times and have not been able to reach ANYONE! The first time i choose "receive a call back when its your turn" ...i never received a call. The next time i sat waiting for 38 minutes and NOTHING. The third time which was today i waited a total of 1 hour and 12 min before i hung up. Im trying to get in touch with them to let them know it wouldn't let me choose the "bring your own phone" option...it just wouldn't allow me to press the button on the page. The phone they sent me is SO messed up. The speaker is messed up so if you want to use social media you cant hear ANY videos nor turn your phone on speaker phone when your on the phone.... Next problem is you have to keep it on the charger almost all the time. When you take it off the charger it goes dead within a hour and on top of that it freezes ALL the time and you have to take the battery out and turn it back on. PLEASE SOMEONE ANSWER MY CALLS OR CALL ME! I dont want to put my number on a REVIEW but my email is rebeccagarbler@gmail.com . This is ridiculous.”

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Posted 3 years ago

“Gen mobile is by far the best I’m the current market they super exceed and far surpass other companies such as access wireless and ect ect! If you have the privilege of dealing with gen mobile go for it! Hands down the best out there.”

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Posted 3 years ago

Hi Henry, Thanks so much for your feedback! Our goal is to provide the best Affordable Connectivity Program customer care so our team will be thrilled to know that you were happy with your experience!

Posted 3 years ago

“Current now condition is very poor. If there is any option for negative marking, definitely I would give that.”

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Posted 3 years ago

“I was sent a phone without a SIM card not in box nor in phone. Customer service sucks. Customer service rep was useless to me. They refuse to assist me with my problem. Tell me there was a SIM card sent there wasn't. I don't recommend this company at all.”

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Posted 3 years ago

We are very sorry for the inconvenience. Please call us at (833) 528-1380 so we research your order and expedite a SIM card to you. Gen Mobile Customer Care

Posted 3 years ago

“Ordered two phones and two plans. received one phone. said it would take another week or so to get second phone. Seriously? Then tried to activate 1st phone, no sim card which was supposed to have been installed. Now waiting for credit on one phone and two plans. their back office is terrible. long delays, can't verify anything. Comedy of errors.”

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Posted 3 years ago

Hi Jeff, We appreciate your feedback and wanted to follow up to make sure your issue was resolved. Please call us at (833) 528-1380 for assistance. Sincerely Gen Mobile Customer Care

Posted 3 years ago

“Yeah gen mobile is the best company I ever dealt with thank you all so much”

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Posted 3 years ago

Hi Jason, glad to hear we're the best company you've ever dealt with! Thanks for your review!

Posted 3 years ago

“Very respectful great customer service!!”

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Posted 3 years ago

Hi, Bridgette Williams glad you are satisfied with our customer service! Thanks for your review!

Posted 3 years ago

“I've been a Genmobile customer for a few years. Communication with them was a bit strange but the phone service worked fine for $20/month. Then they told me I would have to get a new phone to stay with their service. So let me get this right. A company that attracts customers by their low cost is now requiring their customers to get new phones???? Talk about a bipolar business model! Some executive will get a few million dollar bonus for causing an exodus of customers. They keep rejecting the request to port my phone number to the new carrier.”

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Posted 3 years ago

Hi Alex, Unfortunately, the CDMA network is being retired across the country. Your CDMA phone cannot be used on our newer and faster 5G/4G network. We are very sorry for the inconvenience that this has caused you. Please reach out at (833) 528-1380 so we can assist you with moving to our faster, upgraded network. Sincerely, Gen Mobile Customer Care

Posted 3 years ago

“Worst service ever!!! Paid for 3 months of the $15 service that include international plan. Two months service has been down. Called about every 2 day for update. Get same answer every time, still working on the problem. Was promise refund for a month and no refund yet. Like to talk to the highest person at the company. Going to report to the BBB”

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Posted 3 years ago

“Update. Still no refund. I ended up with another carrier. Number ported out. Now they are telling me That My account and auto pay is still set up and my phone was still under them. WHAT !!! It was ported out to new service. These people are nuts to deal with.always wait and we are escalating . Or some one will call you back. NEVER DO >TERRIBLE SERVICE. BEWARE !!!!”

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Posted 3 years ago

Gen Mobile is rated 3.6 based on 339 reviews