Gen Mobile Reviews

Name: Gen Mobile
Address: P.O. Box 1187, Gardena, Redondo Beach
Rating: 3.60

3.6 Rating 339 Reviews

66 %

of reviewers recommend Gen Mobile

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About Gen Mobile:

Gen Mobile is a wireless service provider that runs on America's largest 5G networks. We believe in making nationwide and international wireless plans accessible to all by offering affordable and subsidized solutions. Together with DISH Network/Echosphere, the fourth-largest mobile provider in the US, we are reimagining wireless and create groundbreaking new experiences for all.

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Phone:

(833) 528-1380

Email:

genmobilecare@dish.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AGGRAVATING!!!!Already a Gen Mobile customer . I needed a new phone. Checked compatibility before purchase . Ordered new Sim card. Wanted to Port old number. I thought it would or shpuld be a seamless transfer. WRONG! Already no service for over 2 days, Phone not recognizing the Sim card. Keep telling me to remove card. Reboot . Try this and that already for 2nd ,3rd, and 4th times Now I am told I need to wait another 2 days for them to continue to trouble shoot. Other carriers you can walk in to their store and walk out with a working phone . SO WHAT TAKES 4 DAYS ?? Mean while I am cut off from calls and receiving important calls I was expecting. I encountered a multitute of issues when I transferred to Gen Mobile 2 years ago for over 3 days. They really need to fix these transferring issues .”

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Posted 3 years ago

“Great for the price.”

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Posted 4 years ago

“I was satisfied with GenMobile until I needed technical support and they just didn't perform. I have been waiting over a week for a phone number transfer and am still waiting. Totally unacceptable. I would not recommend GenMobile because they don't take care of their customers.”

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Posted 4 years ago

We are very sorry to hear that support did not resolve your phone number transfer issues. We appreciate your feedback and would like to look further into your case. Can you direct message us through this review with your phone number? Sincerely, Jessica T.

Posted 4 years ago

“I screwed up selecting a wrong plan, and when I was activating the sim card the rep helped me switched it with no additional charge. Would recommend.”

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Posted 4 years ago

“bad customer service, agents do not have sufficient knowledge of of the job. They hang up on you when you ask a question they do not have an answer or do not know. Your credits disappear without an explanation, what's goin on?”

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Posted 4 years ago

“Really good costumer service ! The only main issue I had with this line is that group texts stopped working when I ran out of data, even if I was connected to a wifi. Customer service wasn't able to help me with that. Everything else is great. Greatest deal I've found so far for international calls.”

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Posted 4 years ago

Hi Kelly, Thank you for your feedback. With regard to your issue with group messages not working on WiFi, please try the following steps to receive group SMS messages when you are out of data: 1. Make sure iMessage is turned off in your Messages setting. Send as SMS, MMS Messaging, and Group Messaging should be turned on. 2. You may need to delete the thread and start a new one in order for the other iphone and android devices to recognize that it needs to send you an SMS. 3. Here is an article which explains the difference between Group iMessage, Group MMS and Group SMS. You need data in order to receive Group iMessages and MMS. https://support.apple.com/en-us/HT202724 I hope this helps. You can also purchase additional data on our Gen Care app or online https://www.genmobile.com/pages/easypay. Sincerely, The Gen Mobile Care Team

Posted 4 years ago

“so far Gen Mobile has a Cheap plan”

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Posted 4 years ago

“Great service. No issues. Very competitive pricing. Very satisfied customer”

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Posted 4 years ago

“I bought it for my 94nyears old mom. She likes it”

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Posted 4 years ago

“Very good service and customer support”

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Posted 4 years ago

“very good service”

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Posted 4 years ago

“Very good fluency”

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Posted 4 years ago

“Customer service reps always friendly and helpful.”

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Posted 4 years ago

“Muy bueno El servicio”

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Posted 4 years ago

“Good plan for low data needs. I like the ability to purchase economical international dialing credit.”

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Posted 4 years ago

“Gen mobile worked well as a low cost provider. There were a few small connection issues at the beginning but were worked out quickly.”

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Posted 4 years ago

“excellent customer service, support, responsive excellent customer service, support, responsive”

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Posted 4 years ago

“1. The Gen Care App does not allow you to change accounts if your number changes. 2. The renewal options on the webpage (shopify) are not visible and no search function is available. 3. The ability to re-order from a previous order is not available either. This forces a person to speak to a representative every time a renewal is need.”

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Posted 4 years ago

“Gen Mobile service is OK.”

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Posted 4 years ago

“Stable and fast”

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Posted 4 years ago

Gen Mobile is rated 3.6 based on 339 reviews