Gen Mobile Reviews

Name: Gen Mobile
Address: P.O. Box 1187, Gardena, Redondo Beach
Rating: 4.09

4.1 Rating 542 Reviews

78 %

of reviewers recommend Gen Mobile

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About Gen Mobile:

Gen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simpler, more dependable, and more within reach, wherever life takes you.

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Phone:

(833) 528-1380

Email:

genmobilecare@dish.com

Anonymous

Anonymous // 01/01/2019

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“They is the worst company out they need to be Sue and shut down. I sent them a broken phone and they sent the phone back to me now wants this phone go all the way out I won't have no phone to use cuz I refuse to pay to send it again and they send it back to me again broke that was crazy and unprofessional I do not trust this company thanks for letting me see who you really are I would never do business with y'all again once this phone go all the way out I would throw it in the garbage I will never contact y'all again and I told this information to the supervisor and they just as worse as the workers there. And they gave me the phone broke .”

Helpful Report

Posted 1 year ago

Sorry for the issues with the phone. If your phone was within our replacement time frame and defective, we will replace it as long as it was not damaged. Our customer care team can get you the status and the reason why it would have been returned. For information on calling or chatting with our team please visit https://www.genmobile.com/pages/contact-us

Posted 1 year ago

“Genmobile is a SCAM! First off this phone which is a galaxy A03s is supposed to be free but the representative that walked door to door in low incomes housing places make you pay them $20 for the phone. I wish I'd known this before purchasing it. then they close your account and you're no longer able to make phone calls or text but you can receive text. then there's the period where all of the sudden the phone service is able to work for a short amount of time then it turns off again. at their sole discretion. anyway then there's another issue....when I tried making phone calls to other companies or family it will go straight to genmobile customer service even though I didn't dial the genmobile customer service line it still redirects me to their scamming company. it could be any number in the world and it still will redirect me to the same customer service line. This comapny is based in India....let that sink in.”

Helpful Report

Posted 1 year ago

Gen Mobile offers free service to eligible consumers through the Lifeline program. The Lifeline program pays for a discount on phone service, but does not include free phones. Customers have the option to purchase a phone and in some cases can receive a free phone from Gen Mobile as a courtesy. If your service was interrupted, give our customer care team a call to check the status of your account. We are available everyday from 7:30 am to 5:30 pm pst. Gen Mobile's headquarters is in El Segundo, CA and we do not have a call center in India.

Posted 1 year ago

“Been complaining about the same issue for 90 days still not fixed nor sympathy what so ever. Issue 2. Just paid my phone bill they took my money and still turned my phone off”

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Posted 1 year ago

“My Gen Mobile phone number was 5136685081 but at this present this phone has been not activate by Gen Mobile company or customer service of Gen mobile phone company. I called many times to Gen Mobile phone customer service but due to my deafness problems and English Language problem I didn’t get success to speak with the customer service of Gen Mobile phone company. Mr Keshav Acherya was a main provider who provided me to get this Gen mobile freely as per my updated application and documentations. Now I have problems that I have hearing problems and I don’t have perfect English language also. But I like to get back my free phone services from the Gen Mobile phone company.”

Helpful Report

Posted 1 year ago

We can help with your service. If you are having trouble speaking with us, visit https://www.genmobile.com/pages/contact-us to find an option to chat with our customer care team.

Posted 1 year ago

“They helped us out quick and made us feel sure about all of out questions. If you are looking for great quality customer service and phone come here for your new device!! Thank you Adam for all your help ! Very satisfied, happy customer”

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Posted 1 year ago

Genesis, thanks for the positive review. Happy to hear you had a great experience!

Posted 1 year ago

“They are a very bad company. I called them to cancel my phone line because my phone was stolen. They told me that the line would be canceled within 24 hours. 36 hours later and the phone is not canceled. Someone is using the phone that is in my name with my personal information and the phone line still is not canceled”

Helpful Report

Posted 1 year ago

For security, we need to verify information to cancel an account. If you have submitted the request, contact our customer care team to check the status of your account. Options to call or chat with us are available at https://www.genmobile.com/pages/contact-us

Posted 1 year ago

“One page is not working”

Helpful Report

Posted 2 years ago

Sorry for the inconvenience. You can try refreshing or turning the device on and off and trying again as general troubleshooting. If you continue to have an issue with the page, call or chat with our customer care team to get further assistance. You can find options to call or chat at https://www.genmobile.com/pages/contact-us

Posted 2 years ago

“Fone PayED bYE Gov3rRnmENt YaAAAaAaAY!!!!”

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Posted 2 years ago

“This company states they provide free internet service. I do not have internet on my phone. I paid the activation fee and I qualified. Spoke to a supervisor and she wasn't very helpful. Someone needs to report them fir false advertising l.”

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Posted 2 years ago

We offer plans with free data through the Affordable Connectivity Program and want to make sure you can use your service. If you are having issues with your data, our customer care team can help troubleshoot. You can also email genmobilecare@dish.com with your name as it appears on the account and account number or phone number and we will have an agent research and help.

Posted 2 years ago

“They took my information, told me it was inaccurate, then their sales rep sold it on the street. The bottom line is, they're stealing YOUR benefits. Do your business with them online.”

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Posted 2 years ago

“THEY ARE SCAM I PAID MY BILL OF $20 AND HAVENT RECEIVED MY DATA AND I CONTACTED A CUSTOMER SUPPORT AND THEY ARGUED WITH ME AND SAYING I HAVE USED MY DATA AND I DIDNT AND IVE BEEN WITH SERVICE FOR A WEEK THIS IS RIDICULOUS AND A INCONVENIENCE. IVE BEEN ON HOLD WAITING FOR A CUSTOMER CARE REP FOR 20 MINS NOW TO RESOLVE MY ISSUE”

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Posted 2 years ago

Our $20 plan includes unlimited talk, unlimited text and 4GBs of data. Customers can check usage and remaining balances at https://myaccount.genmobile.com/SignIn.php or by downloading the MyGenMobile app on the Google Play Store or Apple App Store. If you are not able to reach an agent through the options on our contact us page, https://www.genmobile.com/pages/contact-us, please send an email with your phone number or account number at genmobilecare@dish.com

Posted 2 years ago

“Gen mobile is a fraud there workers tell u a bunch of lies to get ur money I was told 3 times I could get a phone replacement for the damage of my phone. I was also told they would send an upgraded phone every 6 mths. That hasn't happened either I'm really disappointed with gen mobile. Never ever again.”

Helpful Report

Posted 2 years ago

We do not replace devices that are lost, stolen, or damaged. Customers are able to purchase upgrades at any time, but we do not send upgrades every 6 months. Give our customer care team a call at 833-528-1380 if you would like to go over replacement options.

Posted 2 years ago

“Have a few glitches but other than that it's great service”

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Posted 2 years ago

“My boyfriend brought a phone and did pay the 40 dollars to have it activated and he only had it for a few months.He does get free minutes from the government.The phone was great for awhile but now he can get phone calls in but can't call out.If he can't call out he will lose the funding.The service number that was provided doesn't answer.”

Helpful Report

Posted 2 years ago

Please have the account holder give us a call or chat with our customer care team. They can help troubleshoot so you can keep your great phone and service. Options to call or chat with us are available at https://www.genmobile.com/pages/contact-us

Posted 2 years ago

“Man my phone hasn't worked properly since I got it using an app just to receive calls and emails and texts”

Helpful Report

Posted 2 years ago

Please contact our customer care team to go over replacement options. You can find options to call or chat with our team at https://www.genmobile.com/pages/contact-us

Posted 2 years ago

“Gen Mobile service is the worst I've ever experienced. Section 33 Terms and conditions for usage as an ACP provider is unlawful, deceitful and bad business. Worse than stealing from the government, Gen Mobile service is not worth the chat time with a Rep. to get phone service turned back on after they randomly turn it off, at their Sole Discretion, is cheating customers, and Jeopardizes the integrity of the ACP program. I recommend a full FCC investigation of this 'business' and if Dishwireless is the parent company, shame on them for letting Gen Make operate under their umbrella. Do not buy or accept a Blu G40, nor sign up with Gen Mobile under any circumstances. Live chat and speaking by phone to resolve service issues since 1.30.24 is an insult to me, the ACP program, and anyone else who has experienced bad service.”

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Posted 2 years ago

“My nuu a23 stopped working my Beastie dropped my phone in the pool not working flashing don't buy this Phone”

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Posted 2 years ago

Javon, Sorry to hear that. We don't provide a free replace for customer damage, but you can reach out to our customer care team for help with replacement options. Gen Mobile Cares

Posted 2 years ago

“I received a few text messages that said congress wasn't going to approve funds for gen mobile and to call my congressman and tell him that I need a phone so please help with funds. I didn't do it. Was it a scam?”

Helpful Report

Posted 2 years ago

Paula, on January 11, 2024, the FCC announced that the Affordable Connectivity Program may end as soon as April 2024 due to lack of Congressional funding. Without funding Gen Mobile will not be able to continue to provide service through the ACP. If you are currently a Gen Mobile ACP customer, you can get more information at https://www.genmobile.com/pages/saveacp

Posted 2 years ago

“Complete FRAUD!!! Your services will work for a couple months after that your internet will completely stop working. If you call in for help they will tell you to reset your data. DONT DO IT!!! Because after that your account will be flagged monthly for over usage and they will not refund you ANYTHING even once they promise you they will AND give you a confirmation number. Not worth the headache I promise”

Helpful Report

Posted 2 years ago

Myesha, we regularly monitor for usage to ensure customers are using data or other services in accordance with our user agreement. If you need help with a refund, please email genmobilecare@dish.com or call our customer care team 833-528-1380.

Posted 2 years ago

“As a new customer I love yall.”

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Posted 2 years ago

Gen Mobile is rated 4.1 based on 542 reviews