Gen Mobile Reviews

Name: Gen Mobile
Address: P.O. Box 1187, Gardena, Redondo Beach
Rating: 4.08

4.1 Rating 538 Reviews

78 %

of reviewers recommend Gen Mobile

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About Gen Mobile:

Gen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simpler, more dependable, and more within reach, wherever life takes you.

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Phone:

(833) 528-1380

Email:

genmobilecare@dish.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They helped us out quick and made us feel sure about all of out questions. If you are looking for great quality customer service and phone come here for your new device!! Thank you Adam for all your help ! Very satisfied, happy customer”

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Posted 1 year ago

Genesis, thanks for the positive review. Happy to hear you had a great experience!

Posted 1 year ago

“They are a very bad company. I called them to cancel my phone line because my phone was stolen. They told me that the line would be canceled within 24 hours. 36 hours later and the phone is not canceled. Someone is using the phone that is in my name with my personal information and the phone line still is not canceled”

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Posted 1 year ago

For security, we need to verify information to cancel an account. If you have submitted the request, contact our customer care team to check the status of your account. Options to call or chat with us are available at https://www.genmobile.com/pages/contact-us

Posted 1 year ago

“One page is not working”

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Posted 1 year ago

Sorry for the inconvenience. You can try refreshing or turning the device on and off and trying again as general troubleshooting. If you continue to have an issue with the page, call or chat with our customer care team to get further assistance. You can find options to call or chat at https://www.genmobile.com/pages/contact-us

Posted 1 year ago

“Fone PayED bYE Gov3rRnmENt YaAAAaAaAY!!!!”

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Posted 1 year ago

“This company states they provide free internet service. I do not have internet on my phone. I paid the activation fee and I qualified. Spoke to a supervisor and she wasn't very helpful. Someone needs to report them fir false advertising l.”

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Posted 1 year ago

We offer plans with free data through the Affordable Connectivity Program and want to make sure you can use your service. If you are having issues with your data, our customer care team can help troubleshoot. You can also email genmobilecare@dish.com with your name as it appears on the account and account number or phone number and we will have an agent research and help.

Posted 1 year ago

“They took my information, told me it was inaccurate, then their sales rep sold it on the street. The bottom line is, they're stealing YOUR benefits. Do your business with them online.”

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Posted 1 year ago

“THEY ARE SCAM I PAID MY BILL OF $20 AND HAVENT RECEIVED MY DATA AND I CONTACTED A CUSTOMER SUPPORT AND THEY ARGUED WITH ME AND SAYING I HAVE USED MY DATA AND I DIDNT AND IVE BEEN WITH SERVICE FOR A WEEK THIS IS RIDICULOUS AND A INCONVENIENCE. IVE BEEN ON HOLD WAITING FOR A CUSTOMER CARE REP FOR 20 MINS NOW TO RESOLVE MY ISSUE”

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Posted 1 year ago

Our $20 plan includes unlimited talk, unlimited text and 4GBs of data. Customers can check usage and remaining balances at https://myaccount.genmobile.com/SignIn.php or by downloading the MyGenMobile app on the Google Play Store or Apple App Store. If you are not able to reach an agent through the options on our contact us page, https://www.genmobile.com/pages/contact-us, please send an email with your phone number or account number at genmobilecare@dish.com

Posted 1 year ago

“Gen mobile is a fraud there workers tell u a bunch of lies to get ur money I was told 3 times I could get a phone replacement for the damage of my phone. I was also told they would send an upgraded phone every 6 mths. That hasn't happened either I'm really disappointed with gen mobile. Never ever again.”

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Posted 2 years ago

We do not replace devices that are lost, stolen, or damaged. Customers are able to purchase upgrades at any time, but we do not send upgrades every 6 months. Give our customer care team a call at 833-528-1380 if you would like to go over replacement options.

Posted 2 years ago

“Have a few glitches but other than that it's great service”

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Posted 2 years ago

“My boyfriend brought a phone and did pay the 40 dollars to have it activated and he only had it for a few months.He does get free minutes from the government.The phone was great for awhile but now he can get phone calls in but can't call out.If he can't call out he will lose the funding.The service number that was provided doesn't answer.”

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Posted 2 years ago

Please have the account holder give us a call or chat with our customer care team. They can help troubleshoot so you can keep your great phone and service. Options to call or chat with us are available at https://www.genmobile.com/pages/contact-us

Posted 2 years ago

“Man my phone hasn't worked properly since I got it using an app just to receive calls and emails and texts”

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Posted 2 years ago

Please contact our customer care team to go over replacement options. You can find options to call or chat with our team at https://www.genmobile.com/pages/contact-us

Posted 2 years ago

“Gen Mobile service is the worst I've ever experienced. Section 33 Terms and conditions for usage as an ACP provider is unlawful, deceitful and bad business. Worse than stealing from the government, Gen Mobile service is not worth the chat time with a Rep. to get phone service turned back on after they randomly turn it off, at their Sole Discretion, is cheating customers, and Jeopardizes the integrity of the ACP program. I recommend a full FCC investigation of this 'business' and if Dishwireless is the parent company, shame on them for letting Gen Make operate under their umbrella. Do not buy or accept a Blu G40, nor sign up with Gen Mobile under any circumstances. Live chat and speaking by phone to resolve service issues since 1.30.24 is an insult to me, the ACP program, and anyone else who has experienced bad service.”

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Posted 2 years ago

“My nuu a23 stopped working my Beastie dropped my phone in the pool not working flashing don't buy this Phone”

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Posted 2 years ago

Javon, Sorry to hear that. We don't provide a free replace for customer damage, but you can reach out to our customer care team for help with replacement options. Gen Mobile Cares

Posted 2 years ago

“I received a few text messages that said congress wasn't going to approve funds for gen mobile and to call my congressman and tell him that I need a phone so please help with funds. I didn't do it. Was it a scam?”

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Posted 2 years ago

Paula, on January 11, 2024, the FCC announced that the Affordable Connectivity Program may end as soon as April 2024 due to lack of Congressional funding. Without funding Gen Mobile will not be able to continue to provide service through the ACP. If you are currently a Gen Mobile ACP customer, you can get more information at https://www.genmobile.com/pages/saveacp

Posted 2 years ago

“Complete FRAUD!!! Your services will work for a couple months after that your internet will completely stop working. If you call in for help they will tell you to reset your data. DONT DO IT!!! Because after that your account will be flagged monthly for over usage and they will not refund you ANYTHING even once they promise you they will AND give you a confirmation number. Not worth the headache I promise”

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Posted 2 years ago

Myesha, we regularly monitor for usage to ensure customers are using data or other services in accordance with our user agreement. If you need help with a refund, please email genmobilecare@dish.com or call our customer care team 833-528-1380.

Posted 2 years ago

“As a new customer I love yall.”

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Posted 2 years ago

“The phone itself is great! My problem is a remote access hacker. (Cyberstalker) He doesn't use passwords. He appears as me (stolen identity) when on the phone except a different location. He changed my apps and took control of my system UI. When I try to get customer service, I get the stalker. They send out emails and text in my name. He/she was talking with gen mobil about paying for extension on my account. I can't afford that. How can I get rid of them? As soon as I have factory reset, they are right back since they have my account information such as IME and phone number. I ture off permission but they turn them right back on. Help! Check phone logs.”

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Posted 2 years ago

Please contact our customer care team for help. We may be able to get you a replacement to help secure your device.

Posted 2 years ago

“I was scammed in Phoenix AZ by a Gen Mobile representative that's going door to door at our complex. I was interested in the tablet only, but he said I qualify for the tablet & phone bundle.. but I didn't have any interest in the phone because I have a phone.. so the guy says there is a $40 fee for the tablet and that's when I said, I'm not interested any more because of the fee.. And I asked him from the beginning will it affect my current ACP and he said "NO" which was a lie! I had a feeling that I couldn't have ACP on my current phone and then the tablet he was offering.. He was a Liar and a scammer because after I told him I didn't want the tablet I found out through my current ACP provider that my current service was transferred to GEN MOBILE and He also issued me a phone number to a PHONE that I NEVER received because I told him I didn't want the tablet or the phone because of the $40 fee. I'm NOT KNOWING, after he left.. HE MADE AN ACCOUNT with my INFORMATION and I lost my current ACP because of his LIES & SCAM. This is the WORST COMPANY that has DISHONEST REPS selling phones & tablets that are supposed to be free to low income people and then taking our personal information and making accounts and not giving us a phone or a tablet. And when I LOGGED in on the PORTAL for GEN MOBILE his scamming a** had made a FAKE EMAIL to my account. JUST THE WORST”

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Posted 2 years ago

“The worst ever. I waited on sims card to keep my number. First I was told old carrier gave wrong info. Then I was told the card they sent was the wrong one so I will have to wait 10 more days. They kept getting my numbers wrong. Hung up on me three times. I'm going back to my original carrier. Oh and the phone switched to emergency calls only so now I can't use it. Problem not fixed. So disappointing.”

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Posted 2 years ago

“Gen Mobile is a total scam!!! A Gen Mobile "pop Up" store was set up outside a convenience store I frequented. claiming free phone and cell service for people that qualified for the ACP program which they said they could check one's quantification in a few minutes. My current phone had a near-dead un-replaceable battery and a badly cracked screen and so I was interested. A few moments later they told me that I was qualified. I asked if would be able to tether my laptop to the phone, as that was the only form of internet connection I had. The agent said that was not a problem. However I needed to purchase the premium phone & tablet combo for $80 plus pay an additional $10 a month for tethering. It sounded like better deal than my current plan so I Went for the $80 phone & android tablet. I was told I just needed to contact Gen mobile on-line to add the tethering service. When I contacted Gen Mobile, the agent had no record of me, my ACP qualification, the purchase of the merchandise, or cell service in my name. The tethering option cost. $10 for 1gb/mo, $30/mo. for 7GB, and $50/mo 10gb. When when I explained that this was not at all what sales agent at the pop-up gen store told me- and I would like to return the merchandise, the Gen Mobile agent informed me that Gen Mobile had no record of the sale or the sales agent. They DID have the phone number of my new phone, but it was not registered to me so I could not return it or get a refund. When I tried to track down the agent from the receipt, the listed party had no address, email or phone #. Gen Mobil would not provide any info about the agent.”

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Posted 2 years ago

John, we want to help review and resolve this issue. Can you please email genmobilecare@dish.com so we can get more details. Thank you.

Posted 2 years ago

Gen Mobile is rated 4.1 based on 538 reviews