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Gen Mobile Reviews

3.1 Rating 366 Reviews

53 %

of reviewers recommend Gen Mobile

Company Reviews

Product Reviews

3.1

Based on 366 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

About Gen Mobile:

Gen Mobile is a U.S. pre-paid wireless service provider that runs on America's largest 5G GSM network. We are dedicated to keeping wireless service affordable without compromising on network, speed, and service quality.

Our plans are designed to fit all budgets and start at $10 per month. Plans $15 and up include free calling to 100+ countries so our customers can stay affordably connected to family and friends around the world.

Gen Mobile was founded by a team with 25 years of combined experience in the wireless industry. We leveraged our expertise to take advantage of the latest technological advances and bring amazingly low prices to our customers.

Visit Website

Phone:

(833) 528-1380

Email:

care@genmobile.com

Location:

2215 Artesia Blvd, #1243, ,
Redondo Beach
90278

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I signed up for ACP and received a phone with someone else's SIM card I live in NY and they gave me a sim card for Kentucky I have contacted them 4 times since Aug 31 and I still don't have a correct sim card. Not a happy camper here!!”

Posted 1 year ago

“In my end very bad service!! Bought a phone a little more than a month ago, only work for 2 days. 3x before they said they can send me a phone. 4x they said they will send me a phone, once I received the phone I will send the other back. Called today very wrong information!! I waited 13 days now they are saying I have to send the phone first!! The worst phone company ever and customer service!!”

Posted 1 year ago

“Funny how the customer service seems to be so happy when you decide to disconnect your phone, LOL”

Posted 1 year ago

“Y'all bad opinions are trash, u guys are dumb!”

Posted 1 year ago

“cant get in contact with nobody. it's say chat room opens at 7 AM and there still not working i called they won't even say my whole number saying it's wrong smh this company is trash...”

Posted 1 year ago

“I had to call these people four times, three to ask them to cancel my service and they did not but kept charging me. I contacted them and a supervisor told me there were not notes in my account and he could/would not refund. He then asked if I wanted to cancel my account. Damn! How many times and people do I need to tell? THEN he asked if I also wanted to cancel my automatic deduction from my bank! I said "That's part of cancelling an account! You charge people if they cancel their account with you but don't ALSO cancel automatic payment." The reason I wanted to cancel was they cut my service about a week and a half after a payment and said it would return within three days. It never did. I cannot say how angry I am at these people. I cannot give them one star to be honest. I disputed through bank and as of this date, have received no refund.”

Posted 1 year ago

“Representatives were in town giving away the "free" phones, also selling a better quality phone for $30.00, I bought the $30.00 phone...Big mistake! After spending a lot of time there (they had multiple problems with getting the phone activated for me as well as trying to take care of quite a few other people that stopped to sign up) After getting home the phone i paid for would not work, I tried several times making "test" calls, phone would not make or receive calls, I drove back to the site where they were and stated i wanted a refund/the phone was not working, first they told me they would not refund my money because i already became a customer, well that made no sense. They said i needed to leave the phone with them and come back in an hour. I returned an hour later and they gave me 2 options; I could either let them keep the phone to bring it for repair, they stated the phone was in fact broken, or offered a refund of my $30.00 and give me one of the "free" phones. I chose the refund of course and agreed to take the "free" phone, they gave me my $30 back and one of the "free" phones, during the process of them activating the phone, I asked them 3 TIMES if this was in any way going to affect my "lifeline" status that I had with my Internet service provider, all 3 times when I asked, both of the ladies stated "No, it would not" After waiting again a long period of time they gave me the phone saying it was all set, all activated and I was then on my way home after 3 trips there! Well this morning I get an email from my Internet service provider stating this......."You’re no longer enrolled in the Affordable Connectivity Program through Spectrum. You may have chosen to end your participation in the program, or you no longer meet the program requirements, according to the FCC" So now I have to go through leaps and hoops to get all of this resolved and get my Internet service discount re-instated with my Internet service provider as I need that to continue, Needless to say i am going to make a formal complaint. Beware of the "free phone" promotions and get all the facts before you are a victim of a nightmare mess!”

Posted 1 year ago

“No customer service.”

Posted 1 year ago

“They were at the grocery store trying to sell phones for $50 . They got my girlfriend's information and caused problems with her ACP eligibility. They shouldn't be allowed to scam people.”

Posted 1 year ago

“The problem is the employees lie first time I called they said 4 to 48 hrs no one called then I called on Monday they couldn’t find my first ticket now it 24 to 72 hrs the right hand don’t know what the left hand is doing worst service I was with metro they were bad but this is horrible I would rate them neg 99”

Posted 1 year ago

“this company has the worse service in the world and the dumest employees there is can't take care of there services I would never recommend this company so they must of paid people to say there good there not”

Posted 1 year ago

“They have the worst customer service in the world. I am switching ONLY because on a few occasions it took 6 days for me reach a representative to restore my service. That is an issue that I can’t get over since I had no phone service for days and they never gave me the call back no matter how many times i selected it. I would call early in the day and be on hold for hours. Doesn’t make sense to me to stay with the them so I’m switching to Visible. Also, people always say that my phone has calling restrictions when they try to call me so no one can ever reach me by phone with this service.”

Posted 1 year ago

“Worst mistake i made when i transferred to this company, only was a customer a few months but always seemed to be having to keep adding money into my account so i decided to transfer to another company and what im going to assume that once they had received a transfer notice they decided to just disconnect my services and have not given not one legitimate reason as to why they disconnected my services and now i cannot transfer my original number to the current service provider i have now..”

Posted 1 year ago

“No internet”

Posted 1 year ago

“I have spent 3000 dollars with this online company and have not seen any returns and they say they give you bonuses but they don't all they do is take your money.”

Posted 1 year ago

“On hold over an hour, only to be disconnected 1 minute after connecting with tech, who did not call me back (had my phone number And a land line!). Got thru second time (long hold time again). Tried everything with tech, only to be told I'd have to purchase a SIM, because mine is a Sprint, and they do not work with them anymore. Been without phone service since May 29th. Now July 19th. The Chat feature simply goes unanswered....just turn it off!! Noticed today, they have reduced their hours. Guess there was no need??????”

Posted 1 year ago

“Never answer the phone”

Posted 1 year ago

“Just got my free government phone today on June 23rd when I signed up it said the service was Verizon come to find out it's team mobile.. I was told it was Verizon I'm really disappointed that's it's not Verizon and when it Finley got to my house tryed setting it up I done everything it said as of right now it doesn't have any phone service so if anyone else has a idea? If Verizon is still sending out there phones please message me on here”

Posted 1 year ago

“I am with Gen Mobile for over 2 years. They used to be really good. Since the change to TMobile it's the worst service ever. I purchased the 3 month plan and have nothing but trouble. Most of the time it doesn't even get a normal phone call through. It never connects to the internet when I leave the house. I (and others) have checked all the settings. I haven't used ANY data that I paid for all the 3 month. I called several times and nobody picks up the call after more than an hour on hold. The on-hold music is torture. I left a call back number and someone called back the next day to tell me they can't help unless I have another phone to give instructions. I am alone and have no other phone available. When I bother other people to let me use their phone no one picks up again. Never mind they had me buy another phone when they changed to TMOBILE. The phone is just like their service, the WORST ever. I want my money back!!!!!!!! UNBELIEVABLE!!! BAD BAD BAD”

Posted 1 year ago

“Won’t respond to email, online chart service doesn’t work, won’t respond to Instagram dms, won’t answer your calls. A terrible, terrible, terrible company. This company will take your money and run. It is a scam and I am disgusted.”

Posted 1 year ago

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Gen Mobile is rated 3.1 based on 366 reviews