Getaflight Reviews

Name: Getaflight
Rating: 4.60

4.6 Rating 1,836 Reviews

91 %

of reviewers recommend Getaflight

Company Reviews

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Metrics

4.6

Based on 1,836 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Getaflight 5 star review on 25th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great and efficient service. Maggi Grace was very helpful. Just waiting for my tickets now”

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Posted 2 years ago

“Called them to book a flight and Jitty was lovely and helped me to book, and then after I paid for my flight, called me again saying the price was increased and I could either get a refund or pay extra to keep the flight the same. I asked to have a refund and then was told I'd have to pay a £100 fee to cancel, even though it wasn't my fault for getting the booking wrong. Decided to keep the original flight despite the price increase. Jitty was lovely and understanding throughout, but my issue is with the efficiency and company policies :(”

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Posted 2 years ago

“I found the the service provided by Sarah very helpful, she listen to all our needs and remained patient and helpful eve; though we changed our minds on a couple of occasions.”

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Posted 2 years ago

“Richard Neeson was very attentive and solved our problem swiftly and smoothly we were able to change my brother's travel dates he was polite and helpfull”

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Posted 2 years ago

“Sophia was very help she helped me for baggage information..”

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Posted 2 years ago

“Thank you sophia for your help you sent my updated E ticket on time....”

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Posted 2 years ago

“There was a misunderstanding with my booking and I was transferred from one person to the other but Kevin walker , the last one who I talked to, was very patient with me as My temper was getting the best of me during our conversation. Thank you”

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Posted 2 years ago

“Good price, tickets dispatched quickly Thank you Kevin Customer service could be a bit happier when messaging through Chat.”

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Posted 2 years ago

“Great customer service from Sarah. Did not my confirmation email and Sarah sent an email which I received straight away.”

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Posted 2 years ago

“Great Service today when Robert Neeson called us back and helped us with a flight we needed to change. His kindness and service helped us tremendously.”

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Posted 2 years ago

“Issue online-rang through and Jitty was helpful and finished up booking perfectly”

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Posted 2 years ago

“Customer service from Sarah has been exceptional. However very disappointed with the charge for the date change.”

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Posted 2 years ago

“Customer service is great, very polite and helpful. I spoke to Kevin walker and he was very happy to help . Thnx”

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Posted 2 years ago

“Good and very helpful”

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Posted 2 years ago

“Maggi was very professional and pleasant. Also rang me to remind me of things. A very nice lady!”

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Posted 2 years ago

“An excellent experience. My customer service assistant Mr. Richard Neeson very quickly addressed my problem regarding additional baggage and found me the best price available. He did well in explaining the whole process to me and was both extremely friendly and professional throughout. He also has encouraged me to be in touch with any further queries leading up to my travel. I will definitely keep this experience in mind next time I book a flight. Thanks Richard!”

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Posted 2 years ago

“Richard Neeson was very helpful in my queries, would definitely recommend Getaflight”

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Posted 2 years ago

“Richard Neeson was great. Really helpful and friendly. Highly recommended”

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Posted 2 years ago

“I called about a query of my name, Richard Neeson answered and was very reassuring and extremely helpful. I had booked 2 tickets under one reservation and Richard was able to send us to 2 separate e tickets which we needed for work Purposes. It is SO nice to be able to talk to someone instead of a robot and the person so helpful. Thank you.”

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Posted 2 years ago

“Best price ever Quick and easy to book”

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Posted 2 years ago

Getaflight is rated 4.6 based on 1,836 reviews