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Chapter Reviews

5.0 Rating 4,993 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
Excellent service! issues resolved quickly and efficiently! Highly recommend Chapter services! Thanks Bennett you're amazing!
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Posted 10 months ago
Found the perfect plan for me
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Posted 10 months ago
Dave was very friendly and knowledgeable about what I was needing for insurance and I would recommend him to anyone.
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Posted 10 months ago
Doug made the info easy to understand.
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Posted 10 months ago
I retired in Dec '24 and started the process of what I thought would be a straightforward process in signing up for Part B coverage and then Medicare Advantage plan for myself and my wife. Although my wife had Part A coverage for several years, she was covered under my group insurance from employer. My application was processed and completed in a few weeks but wife was delayed and could not find out why from Medicare after many hours of being on hold with them. Finally found out they needed some additional verification and submitted. Then had to wait weeks to get approved. The reason for long winded story was through this entire process, Abe Finfrock provided amazing support and customer service. While we were waiting for approval, he would daily check the status of wife's application status and committed to me as soon as saw the approval he would get her Advantage application processed as quickly as possible. During the approx 8 weeks it took to get my wife approved, Abe would send me regular emails assuring me he was continuing to monitor. On 2/20 he checked and saw the approval had gone through (even before I could see update on Medicare web site) and called me immediately and we finished the application for signing up my wife for Advantage plan. I just want to commend Abe for going above and beyond my expectations and delivering excellent customer service. He committed to making sure he would not stop until my wife and I were taken care of and he followed through on that commitment. My thanks to Abe for his excellent service and he is a real asset for Chapter. Abe and Chapter are highly recommended.
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Posted 10 months ago
I really appreciated speaking with Shannon from Charter! She answered all my questions and was so kind. I was appreciative of her style of making sure I understood all of what we discussed. Thank you Charter and Shannon and Dr. Ed for helping me today.
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Posted 10 months ago
Chapter helped me find and change a plan within Cigna to drastically reduce my prescriptions and make my insulin affordable again However, Cigna could not get the plan correct and simply was refusing to help me Justin borrow with chapter got on the phone with me contacted not only the drug provider to get further information but stayed on the phone with me for over an hour contacting Cigna and making them not just open yet another ticket but to contact directly and override group and corrected the issue on the spot I was fighting this for three weeks. It took him one day. I cannot say enough about chapter and how much they have helped me. I will be recommending them to everyone. I speak to.
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Posted 10 months ago
Toni was very pleasant to work with and she had my best interest at heart with her sweet personality. She’s very professional and knows about a multitude of insurances and found the best one for my personal needs. I would highly recommend her to my family and friends!
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Posted 10 months ago
When I called Chapter for help it was Toni Aldridge who took my call and wow am I glad. She was very kind and patient with me and her work experience and knowledge showed She helped me find the right insurance coverage that is right for me. Thank you so much Toni
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Posted 10 months ago
Working with Rachela has been a breeze. She is extremely knowledgeable and answered all of our questions. Having her fill out the application for our Medigap coverage made it simple and headache free. We are very pleased to have Rachela and the rest of Chapter as a resource as we move through this new phase in our lives. Thank you
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Posted 10 months ago
Mr. Doug Hall was absolutely wonderful to work with. I was repeatedly having difficulties getting everything in place so he could get me set up with health insurance. We talked several times on the phone and he gave me suggestions. Finally, everything was in order and an insurance plan was chosen. Without question Doug deserves a top rating. Thank you Mr. Hall
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Posted 10 months ago
I had a waylaid application. 3 years set aside Mark helped me through the process of kickstaring the stale application and through the whole process. We had success, and got the whole process done. Thankyou! Marky
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Posted 10 months ago
Made Medicare decisions and sign up super easy and painless!
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Posted 10 months ago
Yes all my concerns and questions were addressed and Alexandra rec amended a bit better plan for me personally and I highly recommend Chapter I will be back knowing she was knowledgeable and courteous thanks I appreciate your help
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Posted 10 months ago
Daniel Cheeseman is the Best! Extremely helpful and a pleasant person to talk to. He put my pressing concerns at ease.Highly recommended!
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Posted 10 months ago
James Dunlap is exceptional! He didn’t mind taking his time, and when I told him that I wanted him to call me back on Monday (we spoke on Friday) because I wanted to check reviews on Blue Cross Blue Shield Anthem. He had no problem with it and he ask that I keep in mind that generally speaking people don’t write a review unless they have an unfavorable experience. That was very helpful information. I review by positive or negative, but I realize most people don’t. He called me promptly at our scheduled time,on Monday and we completed the sign-up process. I’m very happy with his assistance and highly recommend his services to other people, especially senior citizens who take a little longer to understand some things.
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Posted 10 months ago
I am now back on a ppo. Socks having to get referrals for everything. Thank you
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Posted 10 months ago
The customer service was thorough and considered my needs. I thank her for her help
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Posted 10 months ago
Doug Hall helped me so much to find the right Medicare duel plan. I’m grateful I was able to switch from United healthcare to senior care plus so I could keep my cardiologist and my hospital. I always go to so if you need help, he’s the guy to talk to.
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Posted 10 months ago
Your staff is awsome Renee Sara Josh and Marissa. Also the guy that answers Jay. Can't Remer others. Want your company recognition for a hard working team. Thank you. Sincerely grateful. Sherry Meyers
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Posted 10 months ago
Chapter is rated 5.0 based on 4,993 reviews