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Chapter Reviews

5.0 Rating 4,993 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
"I talked with Chapter, and they helped me find a different United Healthcare plan than the one I thought I was going to choose this year. The new plan was significantly better than the other plan because it's a chronic conditions plan, which helps me get care for my diabetes, high blood pressure, cholesterol, and mental health issues. The new plan covers all of those things. It took about an hour of talking with the chapter agent, who went over everything and looked at all of my drugs, and all the things I spend money on as part of my diabetes care, like my CGMs and my one trip to the podiatrist per year for diabetic shoes. He was just thorough, awesome, and professional, and I can't say enough nice things about him."
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Posted 10 months ago
I spoke with Kevin at Chapter yesterday. He was very knowledgeable and helped me sign up for a great Medicare Advantage plan. I will definitely contact Kevin in the future for any assistance with Medicare I might need. Thank you so much.
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Posted 10 months ago
Matthew was very patient, knowledgeable and helpful. I pretty much knew what I wanted when I called and he helped to verify that it was right for me. The price was reasonable and I'm very glad I called. Thank you Matthew!
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Posted 10 months ago
Seth did an excellent job helping us choose a Medicare Supplemental Plan for my wife and a Medicare Advantage Plan for myself. He was extremely knowledgeable, helpful and informative. Seth spent a great deal of time helping us choose the best plan for us. We know we made a good decision in contacting Chapter for help and guidance in choosing the best Medicare plans for our needs. Thank you Seth for making our experience with Chapter a positive one.
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Posted 10 months ago
I had the most awesome agent who helped me with a plan that meets my needs without Shannon Davis who assisted me with every aspect of knowing the type of plan that will help me with my knees I truly appreciate Shannon for being patient with me and explaining the policies with me and signing me up without her support I really wouldn't know what direction to go in so much support from her
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Posted 10 months ago
Very helpful.
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Posted 10 months ago
I cannot say enough about the support Noah Wilson gave me throughout the Medicare process. He was available, well informed and great at explaining how Medicare works and what all my options were prior to signing up. Highly recommend your services.
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Posted 10 months ago
It was very good
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Posted 10 months ago
Sydney Stewardson was very helpful! She explained everything well, and I would highly recommend Chapter. Keep up the great work!
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Posted 10 months ago
This was the first time I can say that I felt heard and was properly assisted by an agent. She went above and beyond trying to get me the right doctors all in one insurance plan. She also even gave me a call back, very hard to come by this type of employee. I’m really thankful and grateful for Shannon.
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Posted 10 months ago
I want to thank Daniel Cheeseman at Ask Chapter for helping me today, 3/3/2025. I was so stressed about my insurance and possibly losing it and he helped me out with everything, got me set up and was so patient and kind with me. He absolutely made the day for me, thank you Daniel. Daphne Morgan
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Posted 10 months ago
Was very pleased with Tyler and the patience he had with me. He provided me with very helpful information in choosing a new health plan that would benefit me. Kudos go to him and Chapter!
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Posted 10 months ago
Melanie Gross has been my touch stone throughout this process and I feel really blessed to have her. She knows medicare and offers every possible solution to guide you through the process. I feel very fortunate that she contacted meβ™‘!
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Posted 10 months ago
Thank you for your outstanding customer service! Within a very short time I was presented a prescription drug plan that was as reasonable as it gets. I was also educated on why I should not wait on enrolling in part D.
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Posted 10 months ago
It went very well and easy for me and I felt he cared about me and what I needed thank you so much for being there for me
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Posted 10 months ago
The customer service at chapter was very helpful in finding me an advantage plan that would fit my needs. Bennett Osbourne was very kind and gave me the time I needed to look over the new advantage plan that he suggested. He was very knowledgeable about the prices for prescriptions and for co-pays. I would recommend chapter to anyone who needs help with finding a new advantage plan. They not only will help you find an advantage plan but also help with any problems that may appear during the sign-up procedure and with any changes that might occur in your plan.
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Posted 10 months ago
Very professional, helpful, and simple process.
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Posted 10 months ago
Brandon was awesome. He is professional, personable and informative. For the first time ever I feel confident that I have made an informed decision based on facts rather than guesses. Because Brandon explained everything so clearly and throughly I finally understand what I can expect from my Medicare insurance. Thanks again Brandon!!
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Posted 10 months ago
Rachel was such a great help keep her on the team amazingly amazing job ivso appreciate her πŸ’™
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Posted 10 months ago
The service that was provided by Venus was outstanding! Thank you for answering all my questions and helping me understand what was available to me. Also, for helping me find a plan that was better suited for me and my circumstances. Thank you
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Posted 10 months ago
Chapter is rated 5.0 based on 4,993 reviews