Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.39

4.4 Rating 2,080 Reviews

84 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 2,080 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 24th June 2025

301

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very pleased with my Get Laid ottoman bed. The stats are way more substantial than any other bed on the market that I could find. The service from their delivery partner was second to none. I chose to put the bet together myself and found that it had been really well packed, and although there were a couple of occasions that I had to pause and re-read the instructions, ultimately, they were easy to follow, and the pilot holes were perfectly aligned. Given a second go, I would definitely buy this same bed again. 10/10.”

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Posted 4 months ago

“I love my new bed, it is far better than I had hoped for, made of beautiful solid wood and really well designed. Everything slotted together like a glove and it was very easy to assemble. This is really high quality and the customer service was perfect. Thankyou so much”

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Posted 4 months ago

“We’re really pleased with the bed frame. Great quality, very comfy and straightforward to put together. Really good communication throughout the build and delivery process.”

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Posted 4 months ago

“Great quality and easy to assembly.”

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Posted 4 months ago

“Very friendly customer service, clear instructions on delivery. Bed is what was advertised, very happy.”

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Posted 4 months ago

“Great service.”

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Posted 4 months ago

“Efficient, value for money with sale price offer.”

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Posted 4 months ago

“Great service !!! So helpful and the bed is high quality standard. Very impressed. Worth every penny !”

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Posted 4 months ago

“Very well made bed and easy to assemble! I've been having sound nights sleep ever since. Would reccomend 10/10”

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Posted 4 months ago

“Stepping into my bedroom now feels like entering a fairytale. The four-poster bed I recently acquired has utterly transformed the space, and my sleeping experience. It's not just a bed; it's a statement piece, a sanctuary, a dream made tangible.”

Getlaidbeds.co.uk 5 star review on 24th March 2025

Helpful Report

Posted 4 months ago

“Good quality Easy to assemble Instruction could be made easier”

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Posted 4 months ago

“Just quality and easy to follow instructions. Into second week of a non creaking bed! Under bed storage is easy to pull out with amble room. Would recommend felt protectors if you have a solid floor (so easy to fit and no risk to scratching new floor). Book shlf sets it off perfect and the ladder shelf are perfect in dimension, height and accessability when finishing reading and to turn off the light!”

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Posted 4 months ago

“Bed arrived as ordered and in the timeframe stated. Can’t fault the experience of ordering the bed. Good that you can make your bed just as you want picking each element. This is our second bed from Get Laid Beds for this reason. We had to assemble the bed and storage unit and this was made harder as some parts were not produced correctly and some parts were not labelled as the instructions said they would be. However we could resolve these issues without replacement parts. I just had to drill some new holes….”

Helpful Report

Posted 4 months ago

Hello Nicola, Thank you for your review and for choosing Get Laid Beds for a second time! We are sorry to learn about the assembly issues you faced with incorrectly produced and unlabelled parts. We understand how frustrating that can be. Your feedback is important, and we'll be discussing it internally to help enhance our product quality and assembly instructions. If you have any further concerns or need assistance, please don’t hesitate to reach out to the Customer Service team. Best wishes, The Reviews Team

Posted 4 months ago

“Easy to put together. Easy to sleep on. Excellent bed.”

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Posted 4 months ago

“Absolutely beautiful bed, which is extremely high quality - we're so thrilled. Excellent customer service, who were so quick and helpful with my questions. Great and seamless delivery. Highly recommend!”

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Posted 4 months ago

“I just LOVE the bed! I love the quality of the wood and its look. Highly recommend!”

Getlaidbeds.co.uk 5 star review on 18th March 2025

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Posted 4 months ago

“We paid for delivery on the 12th and still haven't received the bed, so I don't know why we're getting emails asking us to review it 🤣”

Helpful Report

Posted 4 months ago

Good Afternoon, We are very sorry to hear this. Please contact customer services directly to get assistance, they will be able to offer further advice from the shipping company. Please use hello@getlaidbeds.co.uk to request assistance. Please note as per our communication on the 5th of March to your email address provided on the order: Standard deliveries outside of the UK mainland or to the following postcode areas are estimated delivery dates and times only and can take 3-5 days to arrive from the point of dispatch: AB, BD, BT, CA, DD, DG, DL, DN, DT, EX, FK, G, GY, HR, HS, HU, IM, IV, KA, KW, KY, L, LD, LL, NE, PA, PH, PL, PO, S, SK, SY, TD, TR, YO. Your shipment should arrive within the estimated delivery time but please do allow extra time for customs clearance for some international shipments (if applicable), local public holidays, traffic congestion and any adverse weather conditions. Kind Regards, The Reviews Team

Posted 4 months ago

“Great company and great product, really like my new bed and it arrived exactly on time. Only slight issue I had was the way the product was packaged the screws got loose from their bag and banged around in the box, luckily didn't damage the wood of the bed but did tear up the assembly guide and there was no way to get another copy so had to work off scraps of paper re-assembed. (Reached out to support for a digital copy but never got a response)”

Helpful Report

Posted 4 months ago

Hello William, Thank you so much for your kind words about our company and your new bed! We’re thrilled to hear that it arrived on time and that you’re enjoying it. I sincerely apologise for the packaging issue you experienced with the screws and the assembly guide. That’s not the experience we want for our customers, and I understand how frustrating it must have been to work from scraps. I’m also sorry to hear that you didn’t receive a response from our support team unfortunately we have not been able to locate any communication from you requesting these. Please accept our apologies. Your feedback is invaluable, and I’ll ensure it’s shared with the relevant teams to help us improve. If you ever need assistance in the future, please don’t hesitate to reach out directly. Best regards, The Reviews Team

Posted 4 months ago

“Good quality pine. Took a bit longer to assemble but everything solid although at the moment it’s a bit creaky. Headboard was tricky to ensure it was square and symmetrical, pre-drilling a notch in the headboard boards would have helped line the top one up. Also a couple of spacers for the slats would have been helpful.”

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Posted 4 months ago

“The customer service staff were friendly, and they were forthcoming in trying to arrange an order and delivery of a substitute mattress. However, 2 issues came up: - They initially told me the 3-year old mattress could be picked up and disposed of by the company, but a few days later I was told that information was wrong. - The delivery guys were TOTALLY unprepared and disorganised in their delivery. They texted me they would deliver the mattress between 1 and 3 pm on the day, but turned up by 5 pm. Then they asked me to help them carry the mattress. Finally, when I asked them to uncover the mattress so that I could see the product, they didn't have sissors nor were prepared with gloves to do that. The poor delivery guy agreed to help me, but it was clear they were not prepared for my request (which is strange, given that my request should be standard).”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to leave your feedback. I’m pleased to hear that our customer service team was friendly and helpful in trying to arrange your order and delivery. However, we apologise for the confusion regarding the unwanted mattress pick-up. It is disappointing to hear that the 3rd party delivery team delivered outside of their estimated time window. Unfortunately it is not standard for a 3rd party courier to open your packages for you, this service is only provided by our direct Assembly deliveries, and even they will keep the internal hygiene packaging intact on mattresses. We are sorry for any disappointment caused. We absolutely want our customers to have a smooth experience, and your comments will be passed to help us address these areas for improvement. If you have any further concerns or need assistance, please don’t hesitate to reach out to us. Kind Regards, The Reviews Team

Posted 4 months ago

Getlaidbeds.co.uk is rated 4.4 based on 2,080 reviews