Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.40

“I bought this bed as I thought it was time for him to move to a “big boy” bed. I spent ages and I mean ages agonising over this and competitor sites. Did I want to spend a lot. Was he likely to jump (of course he would)? Would the slats break? How long would it last and how do I replace them? I put the bed together by myself. It was pretty self explanatory. It took me about 1.5 hours to do. Well he did bounce day 1 and he loved it and so did I. I had a bit of a lie down this afternoon while he played with his train set. When my bed needs replacing I’ll be back.”

Helpful Report

Posted 5 years ago

“I was sceptical about the single slats on the frames but I’m so impressed! I also had the assembly service and it took them 7 minutes to deliver and assemble the bed! Very pleased with the entire process and the product. Will be recommending the brand to my friends :)”

Getlaidbeds.co.uk 5 star review on 8th August 2020

Helpful Report

Posted 5 years ago

“Always a little dubious about ordering furniture online but my experience was great start to finish. I ordered the white knight double (space saver) bed. Very easy online ordering process; good updates on delivery status; delivered on time; assembly was very easy, all parts there, no damage, managed to do it on my own; bed looks great, better than I’d imagined from the web photos, and is very sturdy. All delivery packaging was recyclable too and wasn’t over / excessively wrapped like some other companies do. It was a little more than I’d have liked to spend but I paid for the quality and it was the right decision. I would recommend / order again in a heartbeat! Thank you!”

Helpful Report

Posted 5 years ago

“I didn't expect delivering a bed during a pandemic to be easy so I was happy to wait a bit and do without the assembly service. More than four months later, I still have no bed and still cannot move into my new place. The reason was not the pandemic but simply a lack of care from a company that markets itself on "craftsmanship". The bed has a painted surface and the company do not protect this in transit. So predictably enough: a first bed arrived damaged, a second replacement bed arrived damaged. It just makes no sense, I get that the beds are reasonably priced, but not using packing materials seems a false economy and I would love to hear an explanation for why they do this The company is lucky to have some great staff and I decided to give them a third chance. But I am tired of the lack of proper follow up, of being the one who has to chase things up and remind them that I am waiting, of never receiving any acknowledgement that not packing beds properly is a bad policy. I have read the reviews here, and am concerned that the surface damage may not be the only problem to expect. I have given up, and requested a refund. For reasons not explained, they did not collect the first damaged bed when the second damaged one was delivered which means I have to wait for the refund too ..”

Getlaidbeds.co.uk 1 star review on 29th July 2020

Helpful Report

Posted 5 years ago

“I didn't expect delivering a bed during a pandemic to be easy so I was happy to wait a bit and do without the assembly service. More than four months later, I still have no bed and still cannot move into my new place. The reason was not the pandemic but simply a lack of care from a company that markets itself on "craftsmanship". The bed has a painted surface and the company do not protect this in transit. So predictably enough: a first bed arrived damaged, a second replacement bed arrived damaged. It just makes no sense, I get that the beds are reasonably priced, but not using packing materials seems a false economy and I would love to hear an explanation for why they do this The company is lucky to have some great staff and I decided to give them a third chance. But I am tired of the lack of proper follow up, of being the one who has to chase things up and remind them that I am waiting, of never receiving any acknowledgement that not packing beds properly is a bad policy. I have read the reviews here, and am concerned that the surface damage may not be the only problem to expect. I have given up, and requested a refund. For reasons not explained, they did not collect the first damaged bed when the second damaged one was delivered which means I have to wait for the refund too ..”

Helpful Report

Posted 5 years ago

“I ordered the Japanese Storage bed but all l have recieved so far is a pile of wood with no screws/fixings or instructions for putting the bed together. One headboard bracket was missing and the one I recieved was damaged. Despite explaining this clearly to customer service, I'm still waiting on fixings and instructions. I would not recommended this company and will be claiming a refund.”

Helpful Report

Posted 5 years ago

“We went through hell with this company over the last 5 months. This first bed was absolutely appalling; it had scratches, visible filler in many places, dents, … A very bad finish, but the pieces did fit together. We paid extra to upgrade to an oak bed, making £803 in total. The second bed was clearly made of two different types of wood, the difference in color was very extreme and ridiculous in a single piece of furniture. One of the posts was also damaged. We asked for a replacement. When we got the next attempt - the third bed, it was just as bad. One post had splits all the way along it and the pieces were very poorly made - the joints did not even line up. They haven’t collected any of the damaged items and at least one delivery failed to arrive and had to be pushed back another month after I chased. Every time we waited for a replacement we waited over a month. Our latest quote is 6 weeks to get a replacement. Their quality control is non existent. The workmanship is hilarious - we have received posts where the wrong hole has been made and then a new one made where it should have been. Don’t believe the TrustPilot reviews. My, much more detailed review than this, was removed without any warning or discussion.”

Getlaidbeds.co.uk 1 star review on 1st July 2020

Helpful Report

Posted 5 years ago

“I really was hoping to leave Get Laid Beds a positive review and was so excited ordering from them, considering how many great reviews they have... but unfortunately my experience of both their ordering service, product quality and customer service has been EXTREMELY POOR! Upon ordering I inquired as had questions about a bed and around discount codes etc. and nobody returned contact for days, by the time I messaged them again, I just ended up ordering through the website and 'taking the plunge'. Only afterwards to finally receive contact that there is a code I could use, but because I've made an order it's now too late (fair enough, no major issuer here, just delays). The bed was delivered on time, but then here is where the issues started. I paid extra for the felt padding to protect the flooring and had I not checked, this would have gone a miss, as it was missing from the delivery. I then didn't want to build the bed as I wanted to avoid scratching our wooden flooring. They then sent this out and a few days later, I began building the bed. The parts looked really nice apart from the fact that the headboard had a few slight scratches on it when received, but these were negligible considering it is wooden after all. The instruction manuals are really poor, as they rely on more imagery but key parts such as the distance of slats, how tight bolts need to be and other aspects which extra detail would be important (considering the cost of their frames) were missing. Nevertheless I used rational thought and measured the slats to 2" separation between slats and made sure bolts weren't too tight. The bed looked great and we put our mattress on top and then lay down to give it a test. To our horror, it was really creaky and made so much noise on all the joints, initially we thought it was the slats. It's not the type of build you expect when you buy from such a reputable company who pride themselves on their 'carpentry work'. Customer services were contacted and to cut a long story short, I have to wait over 2 months for them to come out and look at the bed, I've had constant back and forth in emails and you'd think someone could just pick up the phone and speak to customers, but this seems to be too much of a chore. In addition emails aren't fully responded too, with clear questions or points completely overlooked and apparently when chasing for a response to a video I sent it of the creaky bed (3 days later) today I 'missed an email' was the response. They are now saying that I must have over tightened the hinges and also the headboard (which is funny because that came pre-built). The whole purpose of the video was to inform their engineer visit, so that they know what to do and what parts to bring, but they used it as a 'blame the customer' opportunity. I'm hoping someone from their senior management team read this and make the sensible decision to have a rational conversation, but as i'm feeling now, my advice is to avoid this company if customer service and after sales support is important to you.”

Helpful Report

Posted 5 years ago

“Shocking customer service was told the bed would be delivered on 15th after an extra two delay because of Covid19 (which was fine and I had know problem with this given the circumstances). Received no communication until I phoned customer service to find out if the bed was being delivered, only to be told that it had been put on hold but some incompetant person at customer service and couldn't be delivered till another 5 days later by their white glove service. On top of this they told me that they were not providing white glove service while the pandemic was happening even though there is know mention by them in any email or on their website that this was happening. Absolutely joke of a service and didn't even offer any money off for the inconvenience.”

Helpful Report

Posted 5 years ago

“Please take these things next few words to heart: If I could rate Get Laid Beds 0 stars I would.”

Helpful Report

Posted 5 years ago

“2 stars because ordering was easy and delivery on time. My partner recently ordered a bed from Get Laid Beds. No issues with ordering or delivery but upon opening what was an expensive product I discovered that the fit of the tongue and groove joints between the frames and the legs was appalling! The edges of the slots in the legs weren't straight, rough cut and unfinished. Obviously little regards for quality control. Test fitting the pieces before screwing together resulted in a huge amount of slop not expected at this price, raising questions about long term durability. Also, the slats had no pre drilled markers for alignment so all had to be measured. Just to add insult to injury the instructions say that the bed is inspected by a master carpenter! Obviously rushed through production with no regard to quality, just making a buck. As my partner is very ill we decided it best to pack the parts for a better fit and keep the bed to save her any hassle but wouldn't order from this company again.”

Helpful Report

Posted 5 years ago

“First it was missing instructions, then it was missing half the pieces (lost in delivery), then it turns out when you order a box to go under a bed you don't even get one that fits. To add to it the customer service is unhelpful and pretty patronizing - just blames the courier and the buyer for everything. It's been a total waste of time and money (they're certainly not cheap), I would love both back and to be rid of the bed but unfortunately that's not an option. I'd have to pay for the return, and I can't bear the idea of having to have any more dealings with them. Better not buy in the first place.”

Helpful Report

Posted 5 years ago

“My Daughter loves her new bed. Ordered the bed just before Christmas and it arrived in January on the date specified. Well packaged with no rips or breaks. This was a made to measure bed and someone called me back to go through the measurements. It was fairly easy for my husband to assemble and fits the space perfectly. My daughter loves the bed but I’m not keen on the design as I didn’t really think it through. However the bed is struggling and very comfortable. I would use the company again if I needed another bed.”

Helpful Report

Posted 5 years ago

“The original order was placed on 02/01/20 to be delivered for 16/01/20 in which I had to wait in all day, find out it will be 6pm ish arrival taking an evening OFF work, for it to be cancelled last minute at about 5pm. They apologized for this and the next delivery date was 23/01/20 in which again a similar event happened, I had to take time off work and no bed arrived. To recompinsate this I was given an option of wait 2 more weeks so the delivery would be on 06/02/20 and a discount which half was the delivery cost! This would leave this delivery 21days late in which I have slept on a mattress on a floor, and 35 days from the original order. Now to add to this I have been told the delivery can not be made until 13/02/20 showing their lack of customer consideration and not rectifying their mistakes. The available delivery dates are every thursday however I have to wait 2 extra weeks because of their list of errors. Tldr: 4 weeks late delivery with no bed. Still not delivered today! Awful customer service, awful logistics, awful company. If I could purchase a low framed bed from anywhere else I would! If I had time I would sit on the internet and warn everyone to stay away from getlaidbeds. All this with very little faith the bed will turn up on time and very little faith the money owed will be returned on time.”

Helpful Report

Posted 5 years ago

“Specified a delivery date of 19 Nov and have been continually pushed back ever since, with no sign of a delivery in sight. Rescheduled original delivery date and for the latest delivery attempt I took appropriate leave from work to accommodate them, only to be told after 5pm they have to head back to their depot. After paying them for a bed and mattress I feel like an inconvenience adding to their problems rather than a customer who has had delivery promises broken time and again. No idea what state my bed will be in when it eventually arrives after being loaded and shipped unsuccessfully so many times. Called customer service manager to ask a question about proposed re-delivery but hey was in a meeting’ sadly”

Helpful Report

Posted 5 years ago

“Received the bed on time. But it turns out, they shipped two different stains for the legs and the frame. The only options were a (small) partial refund or to ship new legs (to match the color of the frame I did NOT order). However, per their customer service, the legs STILL wouldn't match if I chose that option (something to do with the wood and the staining process). So, no matter what, I'm stuck with a bed frame in the color I did NOT order, with legs that don't match. They would do nothing to make sure I got the bed I actually ordered, or at least a MATCHING bed. I will never order from them again.”

Helpful Report

Posted 5 years ago

“Brilliant customer service and I'm delighted with my new bed. Great quality and fits perfectly under an awkward window.”

Helpful Report

Posted 5 years ago

“We needed an EU double bed to fit in our room. So pleased we went with Get Laid Beds, service was good, the bed well made and looks good. Very happy”

Helpful Report

Posted 6 years ago

“Excellent value for money, instructions clear for assembling, very helpful telephone advice when buying four poster bed - would definitely recommend this company.”

Helpful Report

Posted 6 years ago

“I did heaps of research online to find a low profile bed that fit our style. Get Laid Beds had exactly what I was looking for! I picked out their Low Oriental bed frame with unstained wood. I didn't want to have it come all the way from England (to the US) and then not like the stain or risk it not matching. Turns out I actually love the unstained look so I'm going to hold off on staining it for now. It only took about an hour to assemble and it's so sturdy and doesn't make a sound! The wood is FSC and PEFC solid Scandinavian pine that makes them Eco- Friendly. It did arrive damaged on the edges of a few planks, but we put it together and the pieces that were damaged are hidden. They did offer to send us replacement pieces but we told them not to worry. Great customer service.”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Getlaidbeds.co.uk Reviews