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Getlaidbeds.co.uk Reviews

4.4 Rating 2,129 Reviews
84 %
of reviewers recommend Getlaidbeds.co.uk
Company Reviews Product Reviews
860
 Questions Metrics Info
4.4
Based on 2,129 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read Getlaidbeds.co.uk Reviews
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Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Karl J
Unverified Reviewer
“Waited 2 months for bed frame and 1 week before delivery they emailed me it will be delayed another week. Frame arrived in 4 boxes which were torn to pieces. Bare parts sticking out of the box that was literally missing half its cardboard. Frame was badly beat up in couple of places. NO instructions or hardware, can you believe this? Ran in to store and bought needed screws and assembled the bed. Upon completion bed was creaking like old wooden carriage. Had to dissemble support from the bed frame and assemble it again (also put wood conditioner) as they put these two together when finish was still wet and that made the noise. Slats are showing when mattress is on the frame , wood is extremely soft and finish sub par. Will never recommend them after spending almost $800. I've seen beds for half the price with better fit and finish. Please spare your excuses and how your "slats are 2-3x thicker than industry standard" Maybe in EU definitely not in US.”
Helpful Report
Posted 6 years ago
Mohammad
Verified Reviewer
“Hugely disappointed with their quality of bed, service and delivery. Ordered a bed from them more than a months ago to only receive part of it. After complaining they promised to send head board and shelf after couple of days and requested to stay at home but at the end no show and was not picking up my call. After calling few times and emails they returned my call and promised to give quality service but then again send only head board but not the shelf. Wasted 4 days waiting for the delivery and at the end I had to return the bed. The guy called Liam at the end was rude over the phone and said will not be able to refund my money soon and I have to wait until they do so. Totally rip-off. Don't waste your time with them.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“Ordered space saver small double bed. I am pleased with the order, delivered in the exact set date. Bed easy to assemble and my daughter liked it, sturdy, lovely mat white finish. Customer service responds promptly to all e-mails even over bank holiday week end. Would recommend this company.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“I ordered the low Guest Bed mostly so my geriatric black Lab would be able to climb onto and off the bed. She can and loves the new lower bed. I'm also geriatric and I can easily get into and out of bed. All said, we are very happy with our wonderful new bed. It assembled easily and arrived as promised.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“I've had several beds in the past... I can safely say the only bed I'll ever have again is my Get Laid Bed. Every aspect of ordering from asking lots of questions to the super helpful customer service team to receiving my bed was absolutely amazing! They even built my bed in my bedroom for me and put my mattress in place! I'd really recommend the assembly service... the team were really lovely, well presented, careful and efficient. I barely had time to make them a cuppa! The bed itself is clearly going to last for a lifetime... I really didn't think they made beds like this anymore! Thank you so much!”
Helpful Report
Posted 6 years ago
Nick Davis
Verified Reviewer
“On January 22nd I ordered a “Low Oriental” bed frame and a set of floating shelves all to be finished in satin cinnamon and delivered at my home on February 12th. My order was confirmed and all seems right. Then, on February 11th, one day before my scheduled delivery, I received an email from Get Laid happily informing my their workshop had JUST received my order and that the bed had just gone into production. An hour or two later, I received a second email from Customer Services apologizing for “a delay in delivery,” stating my bed would arrive 5 days behind schedule. I explained that this was uacceptable, as I had paid for garunteed delivery and that they had more than enough time to produce my bed since I’d ordered it. I also explained that I had paid a deposit on movers to take my old bed and mattress and that I would be without a bed for 5 days. All I got were apologies. They wouldn’t even admit their own mistake when I brought up the production email agin and again. “We can not confirm the cause for the delay” was the only response I got. When my bed did finally arrive, I discovered, much to my chagrin, that it was finished in two different colors, and that my floating shelves would be ANOTHER day late because they were “too wet to put in boxes” as an email stated. Once the shelves arrived, they were a third, different color. In addition, the support slats all varied in length by an inch or less, some pieces lacked guide holes that others had, and the sanding done on the leg corners looked like a child had done it. Pictures were sent to the company and the situation was explained. The offered to replace the legs, which were the only prpperly finished pieces. Then they said they’d replace the head board and slats. Then they went back and said “Once the legs come in it will all look more cohesive. Different pieces of wood finish differently.” While that is true about wood, I currently have a bed finished in three very different colors. No refund was mentioned. When I did ask for one all the covered was the delivery fee. I then received a generic email offering the chance at a full refund if I enter and win an artistic bed photo competition. Ive sent enough pictures of their blunder to warrant a refund. The company is laughable. At least the bed doesn’t creek.”
Helpful Report
Posted 6 years ago
Suzanne Airey
Verified Reviewer
“Poor quality control leading to extremely disappointing experience with the product and absolutely shocking delivery and collections arrangements. I would never use this company again. I ordered a kingsize Chelsea bedframe painted white with under bed boxes. The bed arrived with numerous chips and scuffs on the paintwork and the frame was too small to hold a standard kingsize mattress ( it measured 145x195). The company offered initially to send replacement parts which would have meant taking bed apart and having to reassamble when I'd paid White Glove Service. But once it was established the frame was actually the wrong size they agreed to collect and refund, which will then take 14 days once the goods get back to the warehouse. Meantime I have taken THREE days off work so far. First a whole day waiting in for the bed to be delivered. It eventually arrived after 5 pm. And now this week I have waited in TWO whole days for the couriers to come and pick it up. No communication at all from couriers, but was told by Get Laid Beds that the first time they didn't come it was because the driver was sick. They claimed to have left me a voicemail but this was a lie. I hadn't no missed calls or voicemail on either landline or mobile that day. I was then given another delivery date for today. And a time slot of 4-7 pm. But no one showed up, again no communication from courier company and I have no idea as to why no one came and the bed is still here, with the mattress perched on top of the frame as it won't fit inside it. I am now faced with having to take a FOURTH day's annual leave for them to come and take it away. This is totally unacceptable and no one at either. Get Laid Beds or the Courier Company seems to care. Appalling.”
Helpful Report
Posted 6 years ago
Dear Ms Airey, Sorry to see you're rated us with one star, Firstly I wish to apologise for the situation you've been left in. Unfortunately there was a driver illness which caused the first missed collection of your return and we've spoken to the courier to find out why the second arranged collection wasn't completed. We're working hard to rectify this issue with your collection and is a rare circumstance for this situation to occur. Please be rest assured the courier will be attending our your new chosen collection date which has been arranged and we're also offering a discount of the items you've opted to keep. We value all feedback good or bad and will be looking to see what could be improved even in a unforeseen circumstance like illness. Please contact us should you wish to discuss the arrangements further for your collection. Kind regards, Andrew - Get Laid Beds
Posted 6 years ago
Michelle Belle
Verified Reviewer
“My attic bedroom has really low eves and I had great difficulty in finding a bed that would fit under the eaves. Having this bed made is fantastic. The bed is strong and the slats are solid wood and thicker than you will find in most other beds. I have been able to fit a double wardrobe and a small chest of drawers in the room now which I didn't think possible. Thanjs so much and I would highly recommend this company for efficiency and service too.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“Bought a bed with under-bed storage. The price for under-bed storage was euro 0,00 on our confirmation. Good for us. As we had a discount on the bed already we thought this was an extra service. So we ordered. Delivery came and the under-bed storage was missing. We claimed this and the answer was that they had a problem with their website and we could get the storage with 30% discount? Unacceptable. We live in Holland. If we would have know the confirmation was not right we would not have ordered the bed at all. Now we can send the bed back but we first have to dismantle it. I will not recommend this company to anybody.”
Helpful Report
Posted 7 years ago
Getlaidbeds.co.uk is rated 4.4 based on 2,129 reviews
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