Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.38

4.4 Rating 2,460 Reviews

84 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 2,460 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 8th March 2026

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm pleased with my new bed. Ottoman has lots of storage and good to be able to customise it to my requirements. It took a while to assemble so I'd pay for assembly in the future. The pistons I received did not work, possibly because my mattress was too light. The company was helpful (with customer service helpline available until 8pm on a Friday) and sent out alternative pistons which I received within a few days. Instructions for Ottoman beds could be clearer - we had conflicting advice on which way to fit the pistons from the instructions and technical support team. Overall a good experience.”

Helpful Report

Posted 4 years ago

“Big mistake on buying this bed! I have the same exact experience to report as the other 1-star reviews... Packages delivered totally destroyed and missing one box, of course the box with the 4 posts, hardware and directions. One of the floating side shelves is missing 3 of the 4 screws holding the bracket on. I sent a detailed email about the missing parts and only received the 4 posts... At least if I had the directions I could go to Home depot and get the screws and biscuits.... Bummed...”

Helpful Report

Posted 4 years ago

“I ordered a bed and booked the full assembly service.There was no parking space immediately outside my house. Instead of parking at the end of our short, one way road and carrying the items in as all other delivery teams have done, the driver wanted to simply dump the bits on the pavement. This was not acceptable. When I said the only option was therefore to return the bed he shrugged and drove off. No other delivery teams have had a problem. The products look lovely and if you have a dedicated parking space immediately outside your house, or live in the middle of a field, you’ll be fine. Otherwise proceed with caution or avoid entirely. Bed now obtained from a different company.”

Helpful Report

Posted 4 years ago

“Love my bed and being able to customize it. Also every time I called there was a brilliant helpful person to guide me and had no problems changing my order when I got my measurements wrong. Really reasonable price for a bed made to measure.”

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Posted 4 years ago

“Beautiful bed that was delivered on the day it was meant to come, built by a polite efficient team and looks great in our new house. Customer services was efficient and allowed cancellation of an extra bed I didn’t need 24 hours before delivery. Impressed all found. Thank you”

Helpful Report

Posted 4 years ago

“Love our four poster bed with curtains! It's everything I was hoping it would be”

Helpful Report

Posted 4 years ago

“We ordered a low platform king bed that came in two separate shipments weeks apart. It came with no instructions, albeit the construction was simple corners, side rails and slats. It is a low profile bed which is appreciated, however it came with only one support that didn’t reach the rails for a king size bed. Our old king size bed, had 5 supports across the span. Needless to say this will not comply with any mattress warranty nor provide any support, even for an expensive mattress. After contacting the company about the problem, their solution was to change me more money for the extra supports. Which seems exorbitant for the already overly priced less supportive than a basic futon frame. The king bed also costs more than the California king which is larger and has more supports. Go figure. Extremely Disappointed. Needless to say I will have to get supports myself, because they want to charge over $100 for two boards. The wood is natural and good quality. However it is overpriced and the bed has no support. Overpriced for what it is. A bed lacking in support. Poor Engineering.”

Helpful Report

Posted 4 years ago

“Avoid at all costs. I was very excited to find these amazingly designed beds. I ordered a king size platform poster bed. On the initial delivery date, the tracker they sent me to use said the delivery van was over an hour away. So I decided this would be a good time to leave work to get home with plenty of time to meet them. Two minutes passes and they ring to say they're outside!! I jump in a taxi, get home in ten minutes only to find they've left, despite being assured they would wait for me! Then on the next chosen delivery date (two weeks later), they arrive early and get to work assembling the bed. The men aren't wearing masks, during a pandemic. They inform me two vital bits of the bed are missing. They leave. Then half an hour later return with the 'missing parts'. In all honesty though it seems like they just took two random legs off another bed as they assembled the parts for a four poster bed which mine isn't! I've contacted get laid beds who say they'll send the correct legs for assembly, who knows when. This means yet another day off work for me, costing me a total of £190 for my time off work. I've asked for a refund on assembly and delivery fees and compensation for my unnecessary time off work. Their replies have been snippy, blaming everyone except themselves for all the mistakes. They've finally offered me a random £80 for my hassle or a total refund for the bed. Neither of which solves my issues. I've asked for a manager to call me, which I hope they will do today. Terrible customer service overall, and on inspecting the correct bits of the bed I do have, I can see it's badly made, with the headboard seeming loose and creaky. Would never recommend to anyone.”

Helpful Report

Posted 4 years ago

“Beautiful bed with good quality natural wood! It’s the perfect size and colour! Easy to assemble😃 all in all: perfect!”

Helpful Report

Posted 4 years ago

“Great bed base, nice quality materials and I was able to construct it on my own with no problem. Very solid product. Really happy”

Helpful Report

Posted 4 years ago

“Get Laid Beds offered a really great service and we are extremely happy with the beds that we have purchased. (This is our second bed from them!) Friendly and efficient delivery guys too. We would definitely recommend.”

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Posted 4 years ago

“We are very pleased with our low space saver bed. Fits brilliantly in the loft bedroom. The colour of the wood gives a calm and natural feel.”

Getlaidbeds.co.uk 4 star review on 21st June 2021

Helpful Report

Posted 4 years ago

“I've had a good experience with Get Laid Beds company. Firstly, I've made a mistake when placing the order on the website - I've placed an order for a small single, instead of a small double bed frame that I needed. I've only noticed my mistake upon delivery. Get Laid Beds have organised the redelivery for a new bed frame and a pick up of the wrong bed frame for me and it was handled really great. The wrong order was refunded quite quickly after they received the first bed frame back with no problems. Secondly, I am a perfectionist when it comes to quality. The new bedframe had some minor imperfections that I've noticed. I've contacted Get Laid Beds and they've sent me a replacement for the parts I wasn't fully happy with free of charge and it all was handled really well. Now I'm really happy with the bed frame I have, which is the Kensington bed frame with tapered legs, looks really nice, no squicks (we've only had it for a few weeks now), feels sturdy. I'm grateful for all the help I've had from the customer service along the way.”

Helpful Report

Posted 4 years ago

“We have purchased 3 beds from Get Laid over the last few years and love them; just one more bedroom to go and we will have a complete set! Customer service, delivery and product are all of a great standard.”

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Posted 4 years ago

“Prompt delivery excellent qualiy simple to assemble in fact we bought two !!!”

Helpful Report

Posted 4 years ago

“My husband and I are extremely disappointed with our experience with Get Laid Beds. Initially we were so excited to find theses beds for our Airbnb project. They looked perfect in every way. I wish I could go back to that day and tell myself "Don't do it!!" This bed company has wasted our time, set back our launch date significantly, and not done anything remotely helpful. We let the company know about our situation before any problems had arisen by saying we needed the beds before June 1. This did not seem like it would be an issue as we ordered the beds in April. The date they were set to arrive was in May. I understand international shipping is totally wack with COVID. I'm actually not even that upset about the beds arriving late. It is the way that the company (we mostly spoke with Amy) handled the situation that is beyond frustrating. I'm 22 years old, I don't ask to speak with managers, I'm just a kid. Get Laid Beds will drive you to this point. There is no accountability. 5 out of 8 of our packages have been missing for a month. We were unable to put our Airbnb up without a bed frame so we bought different ones from IKEA. In one of our many calls to Get Laid Beds we were told that we could decide whether we wanted to wait indefinitely for the beds or receive a refund and do whatever we wanted with the packages that had arrived. We built one of the IKEA beds which is no small feat and decided we would take the refund. We let Amy know. A few days later Amy let us know that FEDEX was finally going to be sending the package because it was being canceled and they don't like to do returns. A few days later the beds were at our house and now we are being told that we can not get a refund until all of the packages have been returned to Get Laid. To recap, we asked for the refund we were told we could have, Amy went to cancel the order, and because of this FEDEX made the delivery go through, now the refund is somehow unavailable until the packages arrive back to England (I'm sure it's much quicker going the other way). Nothing changed on our end yet decisions were made for us in the company's best interest rather than ours.The whole situation is maddening and so out of our control. As I mentioned before, I am a kid and $1,300 means a lot to me. I have no problem sending back the packages but to be denied the refund that we were promised is so frustrating. I would not be surprised if the beds took another two months to get back so we won't see our money until the fall?! Speaking on the phone with Amy today was like talking to a wall. Suddenly there was nothing that could be done for us until we send the beds back. They blame FEDEX for the whole debacle (meanwhile FEDEX who we spent hours on the phone with blames Get Laid Beds). We paid $1,300 to be absolutely shafted by Get Laid Beds. I'm sure if you are not on a deadline and you don't mind not hearing anything from the company when a problem comes up you will be able to enjoy their fine craftsmanship.”

Helpful Report

Posted 4 years ago

“Beautifully designed and well crafted. We love it! Delivery was prompt and hassle free.”

Helpful Report

Posted 4 years ago

“I'm sad to put 2 stars. This comes to the fact the double bed doesn't have a middle supporting brace. Given the cost of the bed and the emphasis on good quality, I would have thought that was a given. I had to fit one bespoke to ensure the long-term resilience of the bed and I'm not sure everyone has the understanding, skills or know-how to do that.”

Helpful Report

Posted 4 years ago

“Totally straightforward. Quick and helpful delivery. Lots of clear information.”

Helpful Report

Posted 4 years ago

“I am very please with my overall experience with my Japanese Storage Bed in Honey stain. The color was a perfect match as to what is depicted in the online photos. The storage space is quite large and the detachable side table is a great touch. I was a little worried the height of the bed would be too short, but it ended up being perfect. Very happy with my purchase!”

Helpful Report

Posted 4 years ago

Getlaidbeds.co.uk is rated 4.4 based on 2,460 reviews