Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.40

4.4 Rating 2,128 Reviews

84 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 2,128 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 23rd August 2025

306

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, kept me informed of delivered time. Excellent quality bed good solid bed, value for the money. Bonus delivered by to very friendly, helpful delivery men ( Mo & Ben )put bed straight in to bedroom.”

Helpful Report

Posted 3 years ago

“Delivered on time, feels like a well made, sturdy bed. Fairly easy to assemble and looks great in our room. Very pleased.”

Helpful Report

Posted 3 years ago

“Whilst the quality and workmanship is good the customer service is scandalously poor. They turned up at 7.30 and left without making a serious attempt at getting hold of us. No warning they were going to turn up and notified us 2 hrs later. The new delivery date is 2 and half weeks later meaning we have no bed to sleep in when we move in. There are other sites offering similar products so not sure they should be quite as slap dash with good customers. Will think twice before using them again.”

Helpful Report

Posted 3 years ago

“I over stated and paid extra to not have it painted or varnished. You didnt listen and coated it anyway. Next time, listen to the customers. Tbh you owe mw the 100£ back i paid to not have it coated which really should have cost me less to bot have it coated, Again another company who dont listen and another i loose trust in. Really angry tbh”

Helpful Report

Posted 3 years ago

“Please do not order from this company. I placed an order did not get my bed as promised. I did not get a refund so I disputed the charge. I was told to dismiss my my dispute and I would get a refund. When I did and the merchant got their money they did not refund me. I have been trying to get a refund for almost a year.”

Helpful Report

Posted 3 years ago

“I bought an ash fourposter bed It’s great - looks good, feels good, and not a single squeaking sound.”

Getlaidbeds.co.uk 5 star review on 2nd October 2021

Helpful Report

Posted 3 years ago

“I bought my Low Loft Bed frame in Natural six months ago and I love it! It was delivered bang on time, even with all of the Covid-related delays with the post (I'm in Ireland). Assembly was super easy and I've even moved house once with it which was no problem as it is so light. I wanted a low-bed for a long time but the frames I saw were always super heavy. This one is simple, natural, and has its own style going on. Thank you very much Get Laid Beds!”

Getlaidbeds.co.uk 5 star review on 21st September 2021

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Posted 3 years ago

“Love my new ottoman bed, very well made and sturdy. No problems with ordering or delivery. The two lads that delivered and built the bed were friendly and very efficient, despite it being their last job of a very long shift! Absolutely no complaints.”

Getlaidbeds.co.uk 5 star review on 14th August 2021

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Posted 4 years ago

“I'm pleased with my new bed. Ottoman has lots of storage and good to be able to customise it to my requirements. It took a while to assemble so I'd pay for assembly in the future. The pistons I received did not work, possibly because my mattress was too light. The company was helpful (with customer service helpline available until 8pm on a Friday) and sent out alternative pistons which I received within a few days. Instructions for Ottoman beds could be clearer - we had conflicting advice on which way to fit the pistons from the instructions and technical support team. Overall a good experience.”

Helpful Report

Posted 4 years ago

“Big mistake on buying this bed! I have the same exact experience to report as the other 1-star reviews... Packages delivered totally destroyed and missing one box, of course the box with the 4 posts, hardware and directions. One of the floating side shelves is missing 3 of the 4 screws holding the bracket on. I sent a detailed email about the missing parts and only received the 4 posts... At least if I had the directions I could go to Home depot and get the screws and biscuits.... Bummed...”

Helpful Report

Posted 4 years ago

“I ordered a bed and booked the full assembly service.There was no parking space immediately outside my house. Instead of parking at the end of our short, one way road and carrying the items in as all other delivery teams have done, the driver wanted to simply dump the bits on the pavement. This was not acceptable. When I said the only option was therefore to return the bed he shrugged and drove off. No other delivery teams have had a problem. The products look lovely and if you have a dedicated parking space immediately outside your house, or live in the middle of a field, you’ll be fine. Otherwise proceed with caution or avoid entirely. Bed now obtained from a different company.”

Helpful Report

Posted 4 years ago

“Love my bed and being able to customize it. Also every time I called there was a brilliant helpful person to guide me and had no problems changing my order when I got my measurements wrong. Really reasonable price for a bed made to measure.”

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Posted 4 years ago

“Beautiful bed that was delivered on the day it was meant to come, built by a polite efficient team and looks great in our new house. Customer services was efficient and allowed cancellation of an extra bed I didn’t need 24 hours before delivery. Impressed all found. Thank you”

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Posted 4 years ago

“Love our four poster bed with curtains! It's everything I was hoping it would be”

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Posted 4 years ago

“We ordered a low platform king bed that came in two separate shipments weeks apart. It came with no instructions, albeit the construction was simple corners, side rails and slats. It is a low profile bed which is appreciated, however it came with only one support that didn’t reach the rails for a king size bed. Our old king size bed, had 5 supports across the span. Needless to say this will not comply with any mattress warranty nor provide any support, even for an expensive mattress. After contacting the company about the problem, their solution was to change me more money for the extra supports. Which seems exorbitant for the already overly priced less supportive than a basic futon frame. The king bed also costs more than the California king which is larger and has more supports. Go figure. Extremely Disappointed. Needless to say I will have to get supports myself, because they want to charge over $100 for two boards. The wood is natural and good quality. However it is overpriced and the bed has no support. Overpriced for what it is. A bed lacking in support. Poor Engineering.”

Helpful Report

Posted 4 years ago

“Avoid at all costs. I was very excited to find these amazingly designed beds. I ordered a king size platform poster bed. On the initial delivery date, the tracker they sent me to use said the delivery van was over an hour away. So I decided this would be a good time to leave work to get home with plenty of time to meet them. Two minutes passes and they ring to say they're outside!! I jump in a taxi, get home in ten minutes only to find they've left, despite being assured they would wait for me! Then on the next chosen delivery date (two weeks later), they arrive early and get to work assembling the bed. The men aren't wearing masks, during a pandemic. They inform me two vital bits of the bed are missing. They leave. Then half an hour later return with the 'missing parts'. In all honesty though it seems like they just took two random legs off another bed as they assembled the parts for a four poster bed which mine isn't! I've contacted get laid beds who say they'll send the correct legs for assembly, who knows when. This means yet another day off work for me, costing me a total of £190 for my time off work. I've asked for a refund on assembly and delivery fees and compensation for my unnecessary time off work. Their replies have been snippy, blaming everyone except themselves for all the mistakes. They've finally offered me a random £80 for my hassle or a total refund for the bed. Neither of which solves my issues. I've asked for a manager to call me, which I hope they will do today. Terrible customer service overall, and on inspecting the correct bits of the bed I do have, I can see it's badly made, with the headboard seeming loose and creaky. Would never recommend to anyone.”

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Posted 4 years ago

“Beautiful bed with good quality natural wood! It’s the perfect size and colour! Easy to assemble😃 all in all: perfect!”

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Posted 4 years ago

“Great bed base, nice quality materials and I was able to construct it on my own with no problem. Very solid product. Really happy”

Helpful Report

Posted 4 years ago

“Get Laid Beds offered a really great service and we are extremely happy with the beds that we have purchased. (This is our second bed from them!) Friendly and efficient delivery guys too. We would definitely recommend.”

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Posted 4 years ago

“We are very pleased with our low space saver bed. Fits brilliantly in the loft bedroom. The colour of the wood gives a calm and natural feel.”

Getlaidbeds.co.uk 4 star review on 21st June 2021

Helpful Report

Posted 4 years ago

Getlaidbeds.co.uk is rated 4.4 based on 2,128 reviews