Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.40

4.4 Rating 2,128 Reviews

84 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 2,128 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 23rd August 2025

306

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was kept up to date of all delivery information, the delivery staff were great and efficient, bed taken up to the top floor, fitted and all done within 20mins.. fantastic!”

Helpful Report

Posted 2 years ago

“the dfelivery guys were great. On time, fast set up of bed, took their shoes off too!! thank you.”

Helpful Report

Posted 2 years ago

“As the bed is being delivered tomorrow, I can hardly review it as I haven’t set eyes on it yet, let alone slept on it.”

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Posted 2 years ago

“Delivery was on the chosen date by a couple of delightful men and we were kept up to date on the delivery time. Assembled easily and a quality product.”

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Posted 2 years ago

“Bed delivered this afternoon is beautiful! To our exact specifications, looks great in the room, and the guys who delivered (and built the bed) were superb. Highly recommended.”

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Posted 2 years ago

“I was really happy with the service that I received from GLB. The sale price was great. Emails were received updating me on the progress of my bed being made. The delivery slot was given the night before and I was sent a text when I was the next drop. I could also see the drivers progress on a map at that time. The delivery driver himself was polite and helpful. He seemed a cheerful guy. The bed was well made and well packaged in three long but small boxes. No issues with the quality of wood used. The instructions could be better, to make any possible mistakes clearer to avoid. The bed took two and half hours to build, using a drill. And I appsolutely love the bed...”

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Posted 2 years ago

“Great service. Lovely bed. Paid extra for it to be put together for us and it was a prompt, speedy professional service”

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Posted 2 years ago

“Very good service by GLB. Good quality beds, reasonable prices and they delivered one day early in the evening which was fantastic.”

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Posted 2 years ago

“Got the Oxford Bed. Looks very nice, very sleek. The delivery staff were fantastic, so friendly and funny. They had it set up in no time!”

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Posted 2 years ago

“I was able to track my delivery so i knew exactly what time the bed would be here. The lads that delivered it were lovely, polite and had the bed put up in no time.”

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Posted 2 years ago

“The bed is great but the instructions on how to assemble it are terrible. Pay the £40 to assemble.It took 2 people 5 hours of working out all the missing information in the instructions. The person responsible should hang their head in shame! Five hours I'll never get back!”

Helpful Report

Posted 2 years ago

“I was expecting part built but was from scratch, the amount of pieces you get feels a little scary. Quick service from GLB from order to delivery. On the phone very helpful when you have questions. Delivery of the piece was ok but not amazing and not very helpful, they seemed rushed and did not explain anything at all. Product instructions could be a little easier for people to understand. Over all good service, and great produce end result”

Getlaidbeds.co.uk 4 star review on 27th September 2022

Helpful Report

Posted 2 years ago

“Beautiful Frame and that's about it. There's a reason why they don't list the installation instructions anywhere. The Shoreditch requires that you screw in the joints and slats, which makes assembling and taking the bed apart nightmarish and ruins the frame. The quality of the screws are extremely low end that strip or have had the heads torn off while trying to penetrate the oak. I have about 3 or 4 screws that had their heads ripped off and sticking out of the frame. The king size provides a central support piece which is not shown on the instructions or the 3d model online. I tried installing this above the slats, under the slats, and without (as the instructions do not clarify where/how to install it and the 3d model omits it). Regardless of where it's installed it doesn't touch the floor or falls in line with the other salts. without the support it slopes inwards horribly. The other horrendous issue with the bed is the squeaking. It's horribly loud. You can't roll over without making the entire frame squeak... Handmade doesn't necessarily mean quality it means errors and more expensive. Get yourself a Thuma if you want a quality frame that is silent and easy to assemble/reassemble. Avoid this company. They don't deserve your money. There's a handful of other issues, like paying for felt pads that weren't installed. Unhelpful support team when trying to figure out the central support. I can keep going, but avoid this company.”

Helpful Report

Posted 2 years ago

“Responsive and helpful customer service throughout. Prompt delivery, quick assembly and stylish bed with extensive storage. For a reasonable price too. Very happy with the service and product.”

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Posted 3 years ago

“Great solid bed, lovely workmanship. Easy to assemble with an electric screwdriver or by hand if you have strength. Had ordered 2 beds about 10 years ago from this company and pleased to say quality has remained high. Those older beds remain sturdy and still look good. Will use company again when needed. There was an issue with only part of the bed being delivered on the day specified, the other part arrived the next day. Problem of the courier, not the company, since both parts had been sent out the same day. Little annoying since I had waited in all day and you aren’t given a time window. Customer service can’t be faulted. Answered phone quickly and kept me informed.”

Helpful Report

Posted 3 years ago

“Would definetly avoid. The whole experience was ridiculous, starting with delivery. Ordered and paid for the bed to be delivered on 23/05, but nothing arrived and not been notified of any delays. Contacted customer service to ask what's going on, as not bed not arrived and was promised a call back shortly - nobody bothered. Contact them next day, to see what's going and "they need to check". At the same time, informed them I will be away for the next 2 weeks, and if the cannot deliver on the day, not to deliver until my return - same story "we'll call you back shortly" but no-one bothered again. Of course the bed gets delivered first day I am away - the driver basically ditched it on my neighbour's front door and drove off before she had a chance to say anything - bed now needs to stay there for foreseeable future. Upon my return, find out there is various damage on the bed - contact customer support again and the response is "assemble the frame and probably you won't see the damage, if anything is showing you might cover it with a throw(!)". Ask for a delivery refund, so I can buy the neighbour a bottle of wine - completely ignored. Start assembling the bed, find out screws are missing, being told to either sour e myself or they will send over - another few days lost until these arrived. Finished assembling the bed, damage is still visible and find out bed creaks like there is no tomorrow - they tell me to send over a video, so I did. Response? Start disassembling the bed trying to figure out what's wrong with it. At this point I give up as had enough of dealing with it, so send an email informing them my patience is out, to which response is "is the bed still creaking?". Yes, it's still creaking”

Helpful Report

Posted 3 years ago

“I ordered a super king size ottoman bed and paid 2000. on the delivery day, the guys arrived early and started to assemble it. At a certain point, they started to leave. They told me that a part was missing and that I'd need to speak to Customer Support who would offer a speedy, fix it next day, service. Meanwhile the mattress is standing vertically. They suggested that I put the mattress in the half completed bed frame, Heath Robinson style, in the mean time. I immediately contacted the Customer Service, they proposed a delivery date in 6 days time, I replied immediately and said yes. A day or so later, I received a confirmation email of the new delivery date, but in 2 weeks time, not 6 days time. when I contacted them and asked them why, they told me that I had not replied quick enough. So today is delivery day hopefully. The company feels like it is staffed by low paid, unskilled workers. It feels very sloppy, with a lack of attention to detail. I thought I was buying a Mercedes, but now I think I'm buying a Mercedes thats been put together by beginners.”

Helpful Report

Posted 3 years ago

“First class from start to finish. Good communication. Kept to delivery, used reliable courier. Beautifully made and easy to assemble with a little time and care. Good colour choices to match flooring. Absolutely delighted. Took me hours researching online to find this company but it was worth it. I'll try to get a photo without the 4 dogs on it!”

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Posted 3 years ago

“Bed was delivered when stated and is very sturdy. The men that built it were not that friendly, get in and out with little interaction.”

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Posted 3 years ago

“Good quality sturdy well made bed base. Arrived in due date. Easy to assemble. Thanks. Would use again.”

Helpful Report

Posted 3 years ago

Getlaidbeds.co.uk is rated 4.4 based on 2,128 reviews