Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.40

4.4 Rating 2,127 Reviews

84 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 2,127 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 23rd August 2025

306

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased in all respects. Order was easily placed and delivery date was able to be chosen and the bed was delivered on the correct date. We were able to track our order on the delivery day and it all arrived in perfect condition. There were good instructions for assembly and the quality of the bed is excellent and we are very pleased with it.”

Helpful Report

Posted 2 years ago

“The quality of the bed is really really good. To assemble it on the other hand was tricky. They send me the wrong instructions, I needed to make some assumptions to go through it.( they sent me instructions for a similar type of bed). For instance, the forehead and the mechanism were different from what I got in the boxes. resulting in me consuming a long time on how to fit everything with a similar type. A lot of guessing to have my bed assembled. It took us approximately 3 hours, something that ruin our expectations, giving us a bad experience. Please be sure and double-check what instructions you are sending, and make the instructions clear (clear picture, what parts we need to use..) The quality seems good, but I'm not sure it's worth the experience of assembling it”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for taking the time to leave a review. We are very sorry that the incorrect instructions were sent with your order. There has been an update with the instructions for this bed frame and I am sorry you received the old ones. A quick call to customer services and we would have been able to send you the correct ones. Please accept our apologies for the mistake made with the instructions. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“Great service, exactly has described. Easy to put together.”

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Posted 2 years ago

“You need a better delivery company/arrangement. Having to stay in all day with zero notice or delivery slot isn't feasible for most people, and now the delivery driver has given me 2 of 6 parts and can't even guarantee the rest will come today, meaning I have to be in for the next 3 days without leaving the house whatsoever just to make sure I get the delivery.”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for taking the time to leave a review. I cant see any communication from you in regards to the delay in receiving all of your packages. Please do call our customer service team who will be happy to help with any delays. They will contact FedEx for updates for you. FedEx do only offer an all day service. We do have other delivery styles you did not opt for which include an estimated time of arrival time slot. As an online retailer we do have to rely on outside couriers for a large quantity of our deliveries. We are very sorry that this service failed on this occasion. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“We got our lovely bed delivered and assembled in half an hour! The two men were polite, efficient and helpful as well! The bed seems really sturdy and well made and we were pleased to learn that Get Laid Beds gives us an 11 year guarantee! Our first two nights were great - many more years like this hopefully 😊”

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Posted 2 years ago

“Excellent service from start to finish. Efficient, good communication and straightforward. Also very happy with the new bed and mattress. Highly recommended.”

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Posted 2 years ago

“Straightforward to order. Delivered on chosen day. Plenty of information on the website so you can make the right choice for your needs.”

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Posted 2 years ago

“I am so glad I eventually placed my order with Get Laid Beds. Some of the reviews online were not flattering but I was really keen on their solid wood bed in walnut. The quality of the wood is amazing and was professionally delivered and assembled in really quickly.”

Helpful Report

Posted 2 years ago

“Get Laid Beds were a lovely company to deal with. My requirements were very specific due to limited space, and they were clear with the specifications of the bed to reassure me of its size and construction before I ordered. I spoke with them over the phone or via their online chat and each time they were really helpful. It's such a refreshing change to call a company these days and someone answers the phone! The quality of the bed is great and my daughter is delighted. The only issue was with FedEx who messed up the delivery date and even though it wasn't Get Laid Beds' fault, they were kind enough to rectify it.”

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Posted 2 years ago

“Service was good, the website works well to browse and choose a bed, and I had no issues with the bed arriving or the quality of the bed. However, they could do some more work on the assembly instructions as they weren't detailed enough”

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Posted 2 years ago

“Very impressed with my purchase”

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Posted 2 years ago

“Beautiful bed frame, good quality, feels really solid. Customer service chat function really quick to respond and delivery was faultless. While assembly was pretty straight forward, it did take me a while to assemble bed. However I managed it fine by myself with an electric screwdriver and a tape measure. Guidance of where to screw legs to headboard would have been helpful! We needed a completely flat packed bed to fit up the stairs and this was the only one we could find. It also happens to have been a good price and a beautiful bed frame.”

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Posted 2 years ago

“FAiled delivery by your delivery partner, still awaiting a call back from management”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for taking the time to leave a review. We are very sorry for the delay caused by the couriers. As an online retailer we do have to rely heavily on outside couriers to deliver our orders. The couriers had mistakenly sent one of your boxes to the incorrect depot. Something that Get laid Beds cannot control. The couriers contacted you directly with a delivery date for the missing item. I can see you have been in contact with a member of the Management team and they have offered the refund of your delivery fee for the delayed service. Once again please accept our apologies for the mistake made. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“Professional delivery and all the bits were there. The instructions for assembly are not quite up to Ikea standard but we got there in the end! I am very happy with the bed. :)”

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Posted 2 years ago

“Get Laid Beds are Fab”

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Posted 2 years ago

“Lovely bed and the delivery guys were fabulous. So helpful and cheerful, even at the end of their day.”

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Posted 2 years ago

“Well made bed frame. Delivery & assembly excellent. I had asked for the height & was given 23.5cm. But that is the length of the leg. The actual height is to the topside of the slats, 16.5cm. We had to purchase a 3” top-up mattress to give our preferred overall bed height. So take that into account if you buy the low platform bed.”

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Posted 2 years ago

“Outstanding service from start to finish. The bed and mattress are brilliant ! Would highly recommend Get laid Beds & will use again when I need a new bed or mattress”

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Posted 2 years ago

“Excellent service delivered on time the staff were very polite and very helpful”

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Posted 2 years ago

“Was kept up to date of all delivery information, the delivery staff were great and efficient, bed taken up to the top floor, fitted and all done within 20mins.. fantastic!”

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Posted 2 years ago

Getlaidbeds.co.uk is rated 4.4 based on 2,127 reviews