Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.38

4.4 Rating 2,322 Reviews

84 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 2,322 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 21st December 2025

313

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bed seems ok so far but a few issues. Firstly I paid for assembly and the guy didn’t notice one of the slats had a large chunk missing, I felt like I should just sign off without a proper inspection. As for the bed itself they do not come without enough slats (eg the gaps range up to 4.5 inches in some places and most mattresses should only be max 3 inch gaps). They say you can buy extra slats but they should just send with 10 or 11 slats not 9 for a double. And given I paid for assembly it’s annoying enough having to “buy” an extra slat to only then have to remove and re drill them in! Given the damaged slat I was given an extra free but it doesn’t really cover the cost/hassle of redoing the slats to fit an extra one in. Will see how the bed lasts but the slat issue is so easy to fix and tainted the experience.”

Helpful Report

Posted 2 years ago

“I cannot fault the bed or delivery, the bed is extremely comfortable and is great quality. The only reasoning for the 4 stars is the instructions were not that clear at times, especially surrounding the hydraulics, if they were more clear my rating would have been 5 out of 5 stars!”

Helpful Report

Posted 2 years ago

“Exceptional service through the entire buying journey. We were kept up to date on the building of our bed and given tracking info for the day of delivery. The guys who delivered were a pleasant duo and assembly is really efficient (built a king size Oxford during and after a morning meeting). Most importantly the bed is clearly high quality, the finish is outstanding and feels like a premium bed that we are going to be happy with for many years. Also purchased the floating which make for a really nice finishing touch. Cannot fault getlaidbeds and will be recommending them to anyone in the market.”

Helpful Report

Posted 2 years ago

“Exactly as ordered. Delivered exactly when they said it would. Wnet together great. Apart from missing a few screws but thats not the end of the world. Slight dent in one of the headboard planks but can be put out of view. But I guess that's what happens when a couriers used.”

Helpful Report

Posted 2 years ago

“I had never heard of Get Laid Beds and had been browsing all the usual furniture shops online, but was won over by not only the good reviews but the emphasis they put on quality craftsmanship, a 10-year guarantee, and the fact that their beds are solid wood. And I'm pleased to say that I have not been disappointed! My bed arrived bang on time and looks lovely. It was thorough to put together and you can tell it should last a while. Really excited and will definitely be recommending!”

Helpful Report

Posted 2 years ago

“All good... Very friendly sales, and delivery people. The delivery tracking system was useful too. Good quality bed frame. Thank you :-)”

Helpful Report

Posted 2 years ago

“Ordering was easy and straight forward with plenty of delivery dates to choose from. Delivery day came and was given frequent updates of when to expect the arrival. The friendly delivery team soon had the packages delivered with no bother even though I live on the second floor. Assembly was easy to follow and the bed quickly came together. The storage area beneath the Ottoman is spacious. Slept very well since construction with the added bonus of a nice fresh wood smell in the room.”

Helpful Report

Posted 2 years ago

“Our bed is amazing, it's made super well and the delivery men were absolutely lovely. Very much recommending Get Laid Beds to people from now on, super impressed!”

Helpful Report

Posted 2 years ago

“The mechanism works fine but as explained when I spoke to your representative, I specifically ordered from you as bed came part made due to a serious accident resulting in a broken back amongst many other injuries. The lady I spoke to said my address was fine and to order it online. I did this but upon calling again as the order didn't show on my account with yourselves despite the debit being made from my bank I was told the bed would be flat packed contrary to what the website said. The tongues of 2 of the headboard planks were too long both ends which has resulted in there being a gap as per photos attached. This is definitely a manufacturing fault and absolutely nothing to do with assembly.”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for taking the time to leave a review. We are very sorry for the disappointment and inconvenience caused to you due to the order being a standard flat packed order. I have listened to the call and there was no mention of using the assembly service or any discussion in regards to the assembly's availability. Very sorry for any confusion caused. The website will only allow you to select a service that is available in your area. A confirmation email with full order and delivery information was sent to you on the email provided by yourself on the 29th of December. This will have detailed information regarding the delivery service which is stated as "Standard". If you have any questions regarding your bed frame please do email customer services directly on hello@getlaidbeds.co.uk. They will require photos and may ask you for measurements to help assist you. Again please accept our apologies for any frustrations caused. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“It was easy enough to order the bed. Delivery on the day was made easy with tracking info. The two gentlemen who delivered and put the bed together were very helpful.”

Helpful Report

Posted 2 years ago

“Good sturdy beds. Fairly easy to put together. Small suggestion would be to supply a small match pot of the paint used to paint the frames so that any scratches can be touched up once the beds are put together.”

Helpful Report

Posted 2 years ago

“A beautiful product at a very good price. Carefully and promptly delivered. A very happy customer.”

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Posted 2 years ago

“Love it, great quality and easy to put together on your own. The customer service is excellent too :-)”

Helpful Report

Posted 2 years ago

“Beautiful bed, excellent service, prompt and organized delivery. Very happy! Thanks so much!”

Helpful Report

Posted 2 years ago

“Excellent service from start to finish!”

Helpful Report

Posted 2 years ago

“Third time we have purchased from GLB and second time we have used the assembly service, from purchase through to delivery and assembly has been seamless, wish all companies were as easy to deal with and cared about customer satisfaction as much. Keep up the good work.”

Helpful Report

Posted 2 years ago

“Changed the original delivery date on me. Then your delivery partner panther delivered half of a bed. I've sadly returned the bed due to having to purchase another bed to avoid sleeping on the floor. This wouldn't have been an issue but I don't work from home so quite an inconvenience. Thanks”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for taking the time to leave a review. We are very sorry that you were affected by delays in receiving your bed. Despite our best efforts things can change or go wrong. You were made aware of a delivery date issue within 24hr of placing your order due to a website problem. We apologised and asked if there were any other suitable dates you required instead. Sadly on the day of delivery the couriers did not deliver 1 of your boxes at the same time as the others despite all 4 boxes being collected from us at the same time. We understand this was very frustrating for you and you requested a full return and refund. The items were collected and your refund has been processed within 6 days of the collection date, normally this is 14 working days. We understand it is disappointing when things do not go as expected, please accept our apologies for the inconveniences caused to you. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“Very good service overall. I contacted the Customer Service as I wanted to provide parking instructions. They were polite and quick to respond both on the online chat and email. Delivery service was very good too, with their team carefully navigating through the flat to bring all the parts of the bed in the bedroom. Having said that, arranging for delivery might be problematic depending on where you live. GLB will require parking near the flat (within 100 meters if I remember correctly) and you need to pay for parking if needed (e.g. pay and display). Given the price of the bed and the fact that you have to pay extra even for standard delivery, I would expect the parking cost to be already covered.”

Helpful Report

Posted 2 years ago

“Although the bed itself is good, the service is not. My wife and I travelled up to Leicester to see the bed in person, a bed we saw online and checked they had in the showroom. We got there (3 hour travel time) and there was the bed in painted black. We then got told that the website was wrong and they no longer do that colour, AND all the beds in the showroom were showing the old colour so we could see the new colour. We left very disappointed as we'd rung to check prior to arriving, asking about that specific colour and bed, and no one thought to tell us that they no longer do this. We emailed about this but never received a reply nor apology. 6 hours of my life I won't get back!”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for your honest review. We are sorry to disappoint you with our images and what is now available. The required changes are in production however this is a lengthy process which Customer Service do not have any control over. Your complaint will be fed back to those who can make these changes to encourage it to be a smoother transition. I can only find one phone call from the number on the order and this was just to discuss a late arrival to the showroom due to traffic. I am sorry if you have called from a different number to have this conversation regarding finish, if you could provide the telephone number privately I can listen and speak to the team member involved and discuss the errors with them. I'm sorry you have not had a response form an email you have sent. Sadly we do not have an email or message on any of our Customer Service contact services from the email address given on your order, your name or the name used to book the appointment. I have also checked the spam folders. Our Customer Service email is hello@getlaidbeds.co.uk. Please accept our apologies for not responding because of this. I am happy to see that after your visit you were still able to place an order with us for a Black Wash Four Poster Bed. Please do not hesitate to contact us on the email address above with your order ID in the subject title if you wish for me to look into any other phone calls we have had from you or if you have any further questions. I do hope that you do still enjoy your new bed frame and please accept our apologies again. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“Perfect bed for a teenager in a small room. Ordered a 3’6” Oxford bed. Easy to assemble ( under 3 hours) All screws provided and helpful pre drilled holes.”

Helpful Report

Posted 2 years ago

Getlaidbeds.co.uk is rated 4.4 based on 2,322 reviews