Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.40

4.4 Rating 2,128 Reviews

84 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 2,128 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 23rd August 2025

306

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've had a good experience with Get Laid Beds company. Firstly, I've made a mistake when placing the order on the website - I've placed an order for a small single, instead of a small double bed frame that I needed. I've only noticed my mistake upon delivery. Get Laid Beds have organised the redelivery for a new bed frame and a pick up of the wrong bed frame for me and it was handled really great. The wrong order was refunded quite quickly after they received the first bed frame back with no problems. Secondly, I am a perfectionist when it comes to quality. The new bedframe had some minor imperfections that I've noticed. I've contacted Get Laid Beds and they've sent me a replacement for the parts I wasn't fully happy with free of charge and it all was handled really well. Now I'm really happy with the bed frame I have, which is the Kensington bed frame with tapered legs, looks really nice, no squicks (we've only had it for a few weeks now), feels sturdy. I'm grateful for all the help I've had from the customer service along the way.”

Helpful Report

Posted 4 years ago

“We have purchased 3 beds from Get Laid over the last few years and love them; just one more bedroom to go and we will have a complete set! Customer service, delivery and product are all of a great standard.”

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Posted 4 years ago

“Prompt delivery excellent qualiy simple to assemble in fact we bought two !!!”

Helpful Report

Posted 4 years ago

“My husband and I are extremely disappointed with our experience with Get Laid Beds. Initially we were so excited to find theses beds for our Airbnb project. They looked perfect in every way. I wish I could go back to that day and tell myself "Don't do it!!" This bed company has wasted our time, set back our launch date significantly, and not done anything remotely helpful. We let the company know about our situation before any problems had arisen by saying we needed the beds before June 1. This did not seem like it would be an issue as we ordered the beds in April. The date they were set to arrive was in May. I understand international shipping is totally wack with COVID. I'm actually not even that upset about the beds arriving late. It is the way that the company (we mostly spoke with Amy) handled the situation that is beyond frustrating. I'm 22 years old, I don't ask to speak with managers, I'm just a kid. Get Laid Beds will drive you to this point. There is no accountability. 5 out of 8 of our packages have been missing for a month. We were unable to put our Airbnb up without a bed frame so we bought different ones from IKEA. In one of our many calls to Get Laid Beds we were told that we could decide whether we wanted to wait indefinitely for the beds or receive a refund and do whatever we wanted with the packages that had arrived. We built one of the IKEA beds which is no small feat and decided we would take the refund. We let Amy know. A few days later Amy let us know that FEDEX was finally going to be sending the package because it was being canceled and they don't like to do returns. A few days later the beds were at our house and now we are being told that we can not get a refund until all of the packages have been returned to Get Laid. To recap, we asked for the refund we were told we could have, Amy went to cancel the order, and because of this FEDEX made the delivery go through, now the refund is somehow unavailable until the packages arrive back to England (I'm sure it's much quicker going the other way). Nothing changed on our end yet decisions were made for us in the company's best interest rather than ours.The whole situation is maddening and so out of our control. As I mentioned before, I am a kid and $1,300 means a lot to me. I have no problem sending back the packages but to be denied the refund that we were promised is so frustrating. I would not be surprised if the beds took another two months to get back so we won't see our money until the fall?! Speaking on the phone with Amy today was like talking to a wall. Suddenly there was nothing that could be done for us until we send the beds back. They blame FEDEX for the whole debacle (meanwhile FEDEX who we spent hours on the phone with blames Get Laid Beds). We paid $1,300 to be absolutely shafted by Get Laid Beds. I'm sure if you are not on a deadline and you don't mind not hearing anything from the company when a problem comes up you will be able to enjoy their fine craftsmanship.”

Helpful Report

Posted 4 years ago

“Beautifully designed and well crafted. We love it! Delivery was prompt and hassle free.”

Helpful Report

Posted 4 years ago

“I'm sad to put 2 stars. This comes to the fact the double bed doesn't have a middle supporting brace. Given the cost of the bed and the emphasis on good quality, I would have thought that was a given. I had to fit one bespoke to ensure the long-term resilience of the bed and I'm not sure everyone has the understanding, skills or know-how to do that.”

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Posted 4 years ago

“Totally straightforward. Quick and helpful delivery. Lots of clear information.”

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Posted 4 years ago

“I am very please with my overall experience with my Japanese Storage Bed in Honey stain. The color was a perfect match as to what is depicted in the online photos. The storage space is quite large and the detachable side table is a great touch. I was a little worried the height of the bed would be too short, but it ended up being perfect. Very happy with my purchase!”

Helpful Report

Posted 4 years ago

“Arrived as agreed and very happy with it, especially for the price - we'd been traipsing around town looking in various bed shops and couldn't find anything in our price range that seemed at all decent. We got an Oxford bed on offer and we're really impressed with how great it looks, and it cost less than some of the rubbish we'd seen in town. Only minor quibble is that the instructions explained how to screw together the headboard, which already arrived assembled, and it suggested we'd need more screws than the amount that came with the bed which was initially a bit confusing. As the headboard was pre-assembled the number of screws was right. Also some of the slats came with pre-drilled holes, but the holes were too far in so they didn't align with where the screws needed to go in, so I just ignored the holes and screwed in the screws in the right place. Not a problem for me but I can imagine that confusing someone - hardly worth a star off though so consider this a 4.5 rounded up!”

Helpful Report

Posted 4 years ago

“This bed is so sturdy and squeak free! We were amassed at how solid it is despite being so easy to assemble. Instructions were clear. Amazing value for money! We went for the grey stain and it’s beautiful.”

Getlaidbeds.co.uk 5 star review on 16th May 2021

Helpful Report

Posted 4 years ago

“We are very happy with the bed. It is very well made, sturdy and comfortable. It was easy to put it together. Customer service was very helpful with some delivery issues we had. My son said that this bed is the best he ever had.”

Getlaidbeds.co.uk 5 star review on 13th May 2021

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Posted 4 years ago

“Great bed, easy to assemble, well made and very comfortable. Delivery was excellent.”

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Posted 4 years ago

“Thanks again for amazing service! The 2 single beds without headboards in white are super cute and I really appreciate all the customer service help and support from Michelle! Thank you! Will be back to buy more beds for sure!”

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Posted 4 years ago

“Excellent bed- so easy to assemble and very sturdy. Amazing workmanship.”

Getlaidbeds.co.uk 5 star review on 10th May 2021

Helpful Report

Posted 4 years ago

“Fantastic, cannot fault it. We were moving in to the attic bedroom and our devan base couldnt go up the stairs so needed something new. We wanted to have a headboard but every bed we found that came flat packed the headboard was not. We almost gave up until i found ‘get laid beds’ i spoke to someone on their chat (Michelle) and explained our predicament. She explained the bed came completely flat packed for assembly - perfect. Delivery was great, chose the day and super simple. During the pandemic ive had a nightmare ordering furniture and getting things delivered, i have to say this is by far the best delivery service ive encountered - even before covid. The bed was exactly what we were after! I love how much say you have over the features - from slats to legs. The bed was incredibly easy to put together and is completely solid. Instructions 1000% easier to follow than a certain Swedish store. The bed is very comfortable! I was concerned wooden beds tend to be squeaky, but so far so good! And i love the attention to detail, the screws arrived in a branded pouch. Couldnt fault them, have even recommended them to a friends and family. **I got the Oxford Bed in King.”

Getlaidbeds.co.uk 5 star review on 9th May 2021

Helpful Report

Posted 4 years ago

“The most horrible experience a customer can have with regards to delivery of Get Laid Beds. I ordered a bed for our new home from Get Laid Beds, on 28-Mar-2021, with a delivery for 04-May-2021. But for some reason the bed got delivered on 01-May-2021 and the parts were left outside our house without any message by the delivery company, Tuffnells. Also, out of a total of 6 boxes, 5 were delivered but 1 was missing and not delivered. There was no photograph taken of the parts that were delivered at my house, which is normally the case with deliveries. So there was no evidence of what was sent by Get Laid Beds nor by Tuffnells. On 04-May-2021, I called Get Laid Beds to check my order status, and I was told that my order was delivered successfully. When I told it was not the case and that a part was missing, they started investigating. In this case, they said they can't do anything since it was delivered by Tuffnells, so they decided to check with Tuffnells and see what could be done. I didn't get any update on 04-May-2021. On 05-May-2021 I called Get Laid Beds again asking for an update, and they informed me that Tuffnells are yet to investigate and come back. So I waited till the evening and received a call saying Tuffnells lost the part that was missing from my delivery. At this point in time, I was given an option to take a photo of the parts at my home and send them an email based on which they would order a replacement for the missing part. Bear in mind, these are made to order beds, so I am potentially looking at anywhere from 1 day to 2 weeks or even more. The second option was for a full refund and they would collect the parts from my home, verify everything was present and then issue a refund. Interestingly, and this is where it struck me the most, they are very reactive when it comes to delivery but very proactive when it comes to collection of orders from customers home. The reason I say this is because, during the delivery phase they don't ask Tuffnells for an update or photographic evidence or confirm if it was delivered. I received no emails confirming the order was delivered nor for any feedback, which is normally the case with any other provider. In the collection phase they would contact Tuffnells, make sure the items were picked up from my home, make sure its on the way to their depot and then verify the parts. It feels like, for a brand built on good quality beds, their customer service is just BLAH!!! All I was offered was a full refund and an apology from their staff, for no fault of hers. Not even a senior staff called me to assure they would improve the process, nor did they offer any apology regarding the frustration I went through. Now I am very uncertain if anyone is trying to order beds from them, since I am not sure what will be delivered and in what condition. So please be very very cautious. Get Laid Beds will only offer any support once you contact them and nothing before. Very very reactive organisation. The whole experience has left me very frustrated and bitter.”

Getlaidbeds.co.uk 1 star review on 5th May 2021

Helpful Report

Posted 4 years ago

“I was very impressed with the service from Get Laid Beds. To start with, I requested some samples of the different finishes and they were sent out extremely promptly. Once I had chosen my Deco bed, the ordering process was very easy. The only thing I would improve is for them to send a 'your delivery is on its way' email a couple of days beforehand, because I was getting concerned that the deadline was approaching, but I hadn't heard anything from them since the email received at the time of ordering. It was no problem though - they confirmed the night before and stuck to the timings they had given. The bed itself is extremely high quality. It had a lovely aroma of wood when it arrived. It's very well made and good and solid. We had a slight issue with the headboard being a bit higher than it should have been, but this was easily remedied and we are very pleased with the final result. I would highly recommend this company and would definitely buy from them again. Despite the name! (But at least it's memorable!!!)”

Helpful Report

Posted 4 years ago

“All good easy to order good price comfy bed great info on delivery times”

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Posted 4 years ago

“Delivered as arranged by very polite delivery men. Frame is very good quality as is the mattress. Good price.”

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Posted 4 years ago

“Good value, great quality bed. Delivery was clear and well-communicated. Bed feels great quality and the colour is really smart. Assembly was straight forward and we’re really pleased with our new bed!”

Helpful Report

Posted 4 years ago

Getlaidbeds.co.uk is rated 4.4 based on 2,128 reviews