Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.38

4.4 Rating 2,231 Reviews

84 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 2,231 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 10th November 2025

312

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really wanted to add to your 5 star reviews because i absolutely love the concept of hand crafted British made beds. I especially loved the opportunity to choose low space saver beds as our teenage son suffers with seizures and periods of immobility which make a low level bed far safer for him. He was very happy and excited to choose and order his bed from getlaidbeds and because I wanted it to be perfect for him we had arranged for the bed to be constructed by the delivery team. The delivery happened on the morning as planned but unfortunately the slats it came with had been cut 2cm too long and so the build could not go ahead. We were left with the frame and a promise that slats would be prioritised and customer services would be in touch. However we would now be waiting for monday for the slats to be courier delivered and we would be waiting even longer if we wanted the bed to be built. Not wanting my son to need to wait any longer for the bed, i decided i would build the bed myself once the slats arrived. The build cost of £70 would be refunded. However monday came and by 2.30 i hadn’t heard from anyone notifying me of a time to expect the courier so i called Getlaidbeds customer services. It seemed another error had occurred with the courier and now i would be waiting till tuesday for the slats. Each person i spoke to at the company has been polite but i do feel disappointed by our experience..As yet i am unable to review the bed.”

Helpful Report

Posted 1 year ago

“The bed was well made and of good quality but not quite what we expected. The reason I have only given four stars is because I'm having trouble returning it. Because I had the legs four centimetres longer that counts as customisation. I would think any carpenter would easily remove 4cm!”

Helpful Report

Posted 1 year ago

“Very happy with my purchase - our bedroom is a converted loft room and has a minimum height of a metre, so I didn't want to use too much of that height with a bed frame, but didn't want it to feel like a student house with a mattress on the floor. We ordered the Tokyo bed in satin solid oak and it looks gorgeous in the space, and most importantly gives us back the headroom to sit up comfortably in bed. We got the side tables as well as we don't have loads of space around the bed and overall really pleased. The only thing I would say is that it would've been great to be able to get the bed assembled on more days - my partner had to do it alone as I was away and it was quite a lot of parts, but because we needed delivery on a certain day we couldn't order it with assembly. Would recommend Get Laid in a heartbeat though!”

Helpful Report

Posted 1 year ago

“Efficient and helpful. Great quality bed and installation”

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Posted 1 year ago

“Easy to deal with and even easier to build… looks and feels solid”

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Posted 1 year ago

“After an error with delivery, Get Laid customer service was so helpful. Beds are fantastic quality.”

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Posted 1 year ago

“Great, sturdy hight sleeper bed. Superb quality, solid wood. It was a really tough job to build it, the wood is too hard for the screws so even a professional electric screwdriver struggled with it. If i order again i will definitely use the assembly service. My only issue with the design is the ladder, the steps have little gaps in between and feels a bit slippery, hope it won’t be an issue.”

Getlaidbeds.co.uk 5 star review on 2nd March 2024

Helpful Report

Posted 1 year ago

“Very happy with the bed and assembly service”

Helpful Report

Posted 1 year ago

“Well constructed, relatively easy to assemble. Underbed drawer could not be totally completed as a few screws were too long, but that can be rectified later. It is not easy to pull out as there are no handles or hand slots.”

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Posted 1 year ago

“We have received damaged bunk bed for kids and we did refused to take the product on delivery. Now our kids has to sleep on the floor on mattress as we do not have any bed for them, this is really unacceptable. We have been told the replacement bed will be delivered but till then our kids need to sleep on the floor. When we asked for compensation for the inconvenience that is what we got as a response. "In regards to a partial refund, unfortunately we do not offer this alongside a full bed replacement. Please accept my apologies for any disappointment caused. If you wish for a refund we can cancel your replacement for you and issue a full refund." They are very arrogant and not best provider, very poor customer service.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for taking the time to leave a review. We are very sorry for the aesthetic issues you had with the finish on the bed frame. To avoid any disappointment the delivery team should have assembled it for you to use in the meantime while we made a whole new bed for you as structurally this would not have caused any issues to you. We are very sorry that our procedures in resolving your issues did not meet your expectations. I can see that the customer service team were polite and clear throughout the communication. Your full replacement bed frame was delivered and assembled the following week, due to all of our products being made to order the was the earliest we were able to make the replacement and provide the assembly service. Please accept our apologies for any disappointment caused. Kind regards, Escalations Team

Posted 1 year ago

“Amazing from start to finish”

Helpful Report

Posted 1 year ago

“Perfect for our attic bedroom”

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Posted 1 year ago

“Wry well made bed. Excellent construction by a delightful young lady.”

Getlaidbeds.co.uk 5 star review on 27th February 2024

Helpful Report

Posted 1 year ago

“Very pleased with our king size Oxford bed. Easy to order from their website at a good price. Lots of choice too. Delivery was excellent and we paid a little more for delivery to the bedroom. Overall, would highly recommend the company.”

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Posted 1 year ago

“Could not assemble my beds ( 2 of them ) am awaiting return of my assembly fee ,”

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Posted 1 year ago

“Very happy with our new king size bed. Was delivered to our room of choice and quite straight forward to put together. The only thing was that we needed to screw down each slat (there wasn’t pre built slots or holes for this). But the overall finish is sturdy and looks great.”

Helpful Report

Posted 1 year ago

“Very smooth and trustworthy. Very good quality bed frame”

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Posted 1 year ago

“The bed is OK, but for the price I expected better. However, only 18 of 90 (20%) of the screws and screw cups were delivered. I was offered next day delivery for the missing hardware, which meant completion of my son's bedroom would be delayed (bearing in mind everything was timed for during school half term), or I could purchase the hardware myself up to the value of £10. Because there was so many missing, the hardware cost ~£15 and additional compensation has been declined. So, I recommend you don't plan to build any Get Laid Beds product on the day of delivery, or, be prepared for a trip to screwfix and some unexpected costs, frustration and admin.”

Helpful Report

Posted 1 year ago

“Very pleased with the space saving design and the wood was a nicer finish than expected. Some of the screws were very hard to get in with a hand screwdriver but I managed it eventually. The instructions could also be a little clearer, especially for the slats, although it's fairly obvious what needs to be done. Mattress is very comfortable and all in all, a good purchase.”

Helpful Report

Posted 1 year ago

“Easy ordering process, excellent communication throughout and quick, friendly and efficient installation.”

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Posted 1 year ago

Getlaidbeds.co.uk is rated 4.4 based on 2,231 reviews