Gettransfer Reviews

Name: Gettransfer
Address: 10, Larnaca
Rating: 4.24

4.2 Rating 3,520 Reviews

82 %

of reviewers recommend Gettransfer

Company Reviews

Questions

Metrics

4.2

Based on 3,520 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3885 3970

Email:

social@gettransfer.com

Location:

10
Larnaca
6051

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Gettransfer 1 star review on 27th May 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed a transfer to the airport at 4am. Gettransfer was quick to confirm the request. The driver arrived 20 minutes early. I recommend.”

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Posted 2 years ago

“I used Gettransfer for my dad. He is 73 years old and feels better when a car is booked in advance. He enjoyed the experience, now I use them too!”

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Posted 2 years ago

“TOTAL SCAM! AVOID! They cancelled my taxi at 2am. Finally managed to get a taxi in the morning after a lot of stress. Then they refunded my money but only as a form of credit on their site. I am currently in the process of getting NatWest to get my money back due to fraud etc. Do not use this company. Absolutely disgusting customer service and anyone who works for a company like this should be ashamed of themselves.”

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Posted 2 years ago

“Booked a transfer to the airport and it never showed up. Asked the transfer to be cancelled, got a confirmation of it and was told I would get a refund. Three months after, still no refund. I sent them all the emails and messages proving this, even the Uber receipt I had to take, and still won’t be given my refund. I keep being told that the trip was completed.”

Gettransfer 1 star review on 12th October 2022

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Posted 2 years ago

“Prenoto i trasferimenti tramite l’applicazione Gettransfer per eventi aziendali a Dubai. Un’ampia scelta d’auto di classe Business, mentre anche i conducenti soddisfano il livello: salutano calorosamente gli ospiti, aiutano con le cose. L’ultima volta ho prenotato 2 autobus per Expo: tutti gli ospiti sono rimasti soddisfatti, accolti in tempo, consegnati in tempo, guida professionale e precisa. Per ordini complessi scrivo subito al supporto perché mi aiutino.”

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Posted 2 years ago

“Bad customer service, expensive”

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Posted 2 years ago

“No service provided, no money back. This company does not take any responsibility for the services that they claim to provide. If their driver does not show up and you miss your flight, they will not offer you any replacement, or compensation. Moreover, they refuse to pay your money back to you. The money that you paid for the service that they did not provide, which is a violation of the law. This all makes me wonder whether this organization is at all legit. Do not recommend trusting this service.”

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Posted 2 years ago

“I booked get transfer for February next year and straight after I booked and paid in full, I noticed that my booking said 8 people when we were 14. I didn’t think it would matter as we had an 18 seater transit confirmed. But I went straight back and checked. I got a terrible reply (standard script which didn’t answer my question). The driver has been informed! Days later they have tried to charge me another £200 plus pounds for the trip. I cancelled straight away BUT can’t get my money back only a credit with the company. I have read the reviews and don’t want a credit at all as I don’t trust this company. Has anyone managed to get a refund out of them? If so how? Thanks”

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Posted 2 years ago

“We had a flight delay of 1.5 hours and even though they have tried to find an alternate driver, they said that it was not possible to get one. And ofcourse there was no refund. Their reply to my complaint is the following: "Due to their User Agreement paragraph 4 (https://gettransfer.com/en/terms_of_use) flight delay/cancellation is considered to be the late change of transfer details (less than 48 hours), we cannot make a refund for you or find the new driver. All the questions about the expenses can be addressed to your flight company." I have contaced the driver who was going to pick us up and I can assure you that he was not paid the ride and thus this company, just got paid for NO SERVICES provided!!! AVOID AT ALL CAUSES!!!!”

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Posted 2 years ago

“This company is a scam, do not use. I paid $300 for a ride to bring an aging relative from JFK airport to her home in Pennsylvania, the driver did not go to the appointed meeting place but told me he did and waited 10 mins, when the contract said 60 mins. Then the driver tried to extort an additional $400 cash from me. Then he started asking me what was her name, what was her flight number, even though he had told me that he was at the appointed meeting point with a sign originally. This is disgusting. Do not use this service. Oh and when I rang customer service, I was continually cut off before being transferred to a representative. As I write this I am simulataneously working to try to locate my vulnerable relative but want everyone to know in case they make the same mistake I did in trusting this company. Update on this, the driver went back, got my relative and then called me to continue to try to extort $400 in cash from me. When I told him no he threatened to drop my relative a mile or so outside JFK airport. I had to threaten to call the cops, just to get him to drop her back to the airport, where he virtually threw a disabled 60 year old female out of the car. And this was at 11pm at night. This is quite simply horrendous, I have never experienced anything like this. The car in question was a 2013 Ford Fusion, 2013 License plate: T737784C BEWARE - AVOID Date of experience: September 08, 2022”

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Posted 2 years ago

“Looks like a Scam tactic I've booked and paid for a nice luxury transporter bus for €122,50 two days later I received a e-mail with the info that the selected was not available for the transfer and that that have found a "better" option for me, lol. Now they want to want me to agree to a Small old Fiat Fiorino. I don't mind taking a downgrade if the other is not available, but at least i want some compensation for the price I've paid. For me it feels like they lure customers with a nice reservation, nice looking transfer bus, make you pay for it and then scam you by changing the vehicle. If you cancel the trip you will receive store a credit but once you want to look for an other selection there will only be higher prices to choose from. By this way you still have to book because if you don't the €122,50 I've already spend will be wasted. The cheapest available to choose from now is a small Renault Clio with a price of €156 that's a extra €33.50”

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Posted 2 years ago

“If you are thinking about using this company DON'T!!!! I stupidly booked and paid £45 for a pick up today and the driver did not show. I took the email to the airport service desk, they ran a report and the car had not entered the airport. I tried to call on numerous occassions but the phone went to VM. There is no one to talk to regarding a refund. POOR POOR service.”

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Posted 2 years ago

“its what I was looking for. Service is high level, I was very pleased”

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Posted 2 years ago

“Hidden costs! Be aware!”

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Posted 2 years ago

“If you cancel with them you only get a credit for a future transfer, they will not refund you for the payment method you used. When I contacted them, they sent me an email stating that I had accepted their user agreement. Basically, read the (very long) fine print.”

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Posted 2 years ago

“Easy booking process with fair prices. Driver met us in the arrivals hall on time and the car was clean and modern. A very good service!”

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Posted 2 years ago

“Used this company 3 times in the past week and everything was perfect. Will definitely use again for all future travel requirements.”

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Posted 2 years ago

“Excellent travel for both outward and return journeys, booking online was very easy quick and simple, have booked with with this company before and will do so again. Recommended.”

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Posted 2 years ago

“Highly recommend gettransfer and also thank you for providing such wonderful people for us to meet on our journey like Lora. He provided some amazing insights and advice which we have taken onboard.”

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Posted 2 years ago

“I booked transfer in Spain. Both times the driver came on time. Super car, very friendly drivers. Would book with this company anytime.”

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Posted 2 years ago

Gettransfer is rated 4.2 based on 3,520 reviews