Gettransfer Reviews

Name: Gettransfer
Address: 10, Larnaca
Rating: 4.24

4.2 Rating 3,520 Reviews

82 %

of reviewers recommend Gettransfer

Company Reviews

Questions

Metrics

4.2

Based on 3,520 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3885 3970

Email:

social@gettransfer.com

Location:

10
Larnaca
6051

Write Your review

Tell us how Gettransfer made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Gettransfer 1 star review on 27th May 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“.WARNING. Driver didn’t show and cost me £90 more. Prior to booking this company I asked how I would find my driver and was told by ‘Nick | Team Leader of Support Division’ that my driver would meet me in the Arrival’s Hall holding a card with my name on it. On this basis I booked and paid £88.88 for my private transport to and from Benidorm. However on the actual day of my travel an email was sent to me informing me that the driver would meet me outside Costa coffee at the airport and I was to call him when I arrived. I arrived at Costa coffee at 7:15 .pm. I had no information of how to contact him nor had his phone number, also I had no internet or telephone connection so could not do anything but wait there assuming that he would come and look for us. We waited 40 minutes with no sign of him, my wife asked several officials of the parking outside Costa coffee but no one had heard of the company. I therefore decided to pay the 100 euros taxi fare to get to my hotel. I contacted Gettransfers and canceled my return journey because I had no confidence that a driver of yours would arrive to take me to the airport to catch my plane home. I have contacted gettransfers asking for refund after dozens of emails they refunded half of my payment and after another round of emails they have refunded the other half of my payment in a credit 'they will not give money back' so that I ca use it on another booking. As if I am stupid enough to use them again, So No I did not get my money back I shall now be taking gettransfers to County Court for full compensation, iam not bothered about the money just want a County Court Judgment against them. I would advise everyone to steer clear of this cowboy company. Go with a trusted company”

Helpful Report

Posted 3 years ago

“Good quality service every time....booking is very easy, vehicles are good quality and drivers are super friendly and helpful.”

Helpful Report

Posted 3 years ago

“Will use again, really easy and great service.”

Helpful Report

Posted 3 years ago

“I booked and paid recently (April 5) a transfer from Miami International Airport to Fort Lauderdale. Whereas I gave my flight number, arrival time and asked that the driver must be there 1 hour later, he never showed up not didn't answer my phone calls, messages by WhatApp and SMS. After waiting an hour, I had finally to take a taxi. In spite of several requests for refunding of this not delivered service, Gettransfer refuses any refund saying without any proof that the driver was at the airport. This is simply fraud.”

Helpful Report

Posted 3 years ago

“I booked and paid a transfer from Miami Airport to Fort Lauderdale this month. When arriving at Miami with the flight I indicated them (which was on time), the driver never showed up, didn't answer my messages, phone calls and SMS as I tried to know where he was waiting. I finally had to take a taxi and Gettransfer refused to refund the money for a service which wasn't delivered. This is simply theft !”

Helpful Report

Posted 3 years ago

“We were pleased that when our flight into Rome was 1 hour late your driver was there waiting for us.”

Helpful Report

Posted 3 years ago

“Very reliable, easy to book. Driver was there waiting for us. Spacious and neat car. Bit expensive but for what you get, it’s worth it.”

Helpful Report

Posted 3 years ago

“All staff are very helpful, smart and polite, time keeping is very good.”

Helpful Report

Posted 3 years ago

“Lovely friendly drivers on time, well even early at both pick ups.”

Helpful Report

Posted 3 years ago

“Lovely friendly drivers on time, well even early at both pick ups.”

Helpful Report

Posted 3 years ago

“I cancelled my return transfer while on holiday. Good communication and fast refund. Impressive.”

Helpful Report

Posted 3 years ago

“I have used GetTransfer for airport collection in various European countries and have always been very pleased with the standard of service.”

Helpful Report

Posted 3 years ago

“Have booked with gettransfer before and will again! Recommend to anyone as takes any stress away once you arrive!”

Helpful Report

Posted 3 years ago

“Fantastic service, gorgeous Mercedes vehicle was on time both ways. We couldn’t fault the service and we will definitely use gettransfer again. Many thanks .”

Helpful Report

Posted 3 years ago

“Driver arrived on time and was very friendly. He drove safely. The car was perfectly clean.”

Helpful Report

Posted 3 years ago

“The app is very convenient and easy to use. The driver was very professional and friendly. All was very good. We will use it again.”

Helpful Report

Posted 3 years ago

“Great service. Very clean vehicles, professional drivers, and all round good experience. It was an excellent service.”

Helpful Report

Posted 3 years ago

“It was really easy to book and a good price. I was happy with the service and I would definitely use and recommended you again.”

Helpful Report

Posted 3 years ago

“He usado el servicio varias veces sin ningún problema. En mayo viajo a Marsella y por cierto voy a reservar el transfer por Gettransfer.com”

Helpful Report

Posted 3 years ago

“Decided to go to Cyprus. Surprised by the quality service. The trip was fast and pleasant.”

Helpful Report

Posted 3 years ago

Gettransfer is rated 4.2 based on 3,520 reviews