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Gettransfer Reviews

4.3 Rating 3,831 Reviews
83 %
of reviewers recommend Gettransfer
4.3
Based on 3,831 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 68%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Gettransfer Reviews
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Phone:

+44 20 3885 3970

Email:

social@gettransfer.com

Location:

10
Larnaca
6051

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Gettransfer 1 star review on 27th May 2025
Dominion
Gettransfer 1 star review on 22nd February 2025
Kostyantyn
Gettransfer 1 star review on 21st January 2025
Christine West
Gettransfer 1 star review on 10th January 2025
Anonymous
Gettransfer 1 star review on 8th November 2024
Rhian
Gettransfer 1 star review on 29th October 2024
Paul
Gettransfer 1 star review on 22nd October 2024
Anonymous
50
Anonymous
Anonymous  // 01/01/2019
Helped and flexible service. English speaking customer support helped us to change our booking. The driver came to Zurich airport on time and took us to our hotel safely. We are very satisfied.
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Posted 2 years ago
Fast booking, card payment in advance. Order details sent to the phone. Good communication with the driver so I knew in advance where he would be waiting. Seems to be a reliable service.
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Posted 2 years ago
Changing our booking for the transfer back to the airport was quite difficult. A big thank you to Marina who helped. The driver was very polite. Overall very good value for money. Thank you very much!
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Posted 2 years ago
My transfer in Paris was wonderful! The driver was very polite and professional. He took me from the airport to my meeting quickly and safely, despite the difficult road conditions in the city centre. Will be sure to use again.
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Posted 2 years ago
Totally fake company i didn't get my money back they playing with people 1 month and 3 months games also all reception people not from uk request to people don't go with them who is giving good reviews thats people they hired . Totally scammer and fraud
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Posted 2 years ago
A great ride from Newark to Grand Central Terminal. The driver was waiting for me with a sign. The car was not new, but very clean with powerful air conditioning. 100% recommend.
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Posted 2 years ago
AVOID IT. AVOID IT. AVOID IT. everything is wrong with this app and their useless customer service. I booked a transfer for the airport, I payed 50 bucks and got it confirmed. I called the hotline the evening before just to double check and guess what, when I woke up the transfer was cancelled with no notification at all. Not an email, not a notification, nothing. Almost missed my flight because of their service. And WORST OF ALL, I got a refund on my balance on their app, and it looks like I'm not able to transfer them to my bank account. I just got 50bucks stuck on their freakin useless app. This service is totally a scam. BEWARE AND NEVER TRUST THEM.
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Posted 2 years ago
I recommend gettranfer to anyone. Booking only takes 2 minutes. The drivers are polite and on time. And car are just as you see them when you book. If you want to feel special, there are also vip options.
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Posted 2 years ago
It only took me a few minutes to book two cars for two families to take us to our hotel from Dubai airport. One of the drivers met us and took us to the cars. Perfect service for a large group.
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Posted 2 years ago
They were terrible. I used in Panama City Panama. After calling the local office and also speaking to the driver direct they did not show up. The driver told me that the security guard into the terminal would not let him in. We were forced to call Uber who showed up just in time for us to make our flight. After the fact I have been trying to get my money back but they are liars. They believe these vendors who are lying about the situation and resume to give me my money back. STAY AWAY FROM THIS COMPANY. BOOKING NUMBER 13606461
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Posted 2 years ago
Easy to book and we enjoyed excellent trips with the most punctual, polite and friendly drivers. Great value, reliable service.
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Posted 2 years ago
The driver, Tahir, spoke very good English. He arrived at Hurghada airport early and sent a photo of where he was waiting. A perfect welcome to Egypt.
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Posted 2 years ago
🚨🚨🚨This company is not RELIABLE. I reserved a round trip for January 2 -7 2023 between JFK and a hotel in Times Square. It cost me $334.02. The first trip went without a problem. For the 2nd trip, the night before I confirmed it, because it was going to be at 1am and I wanted to be relax. At the time indicated the driver didn't showed up. I contact GetTransfer through Telegram and he/she tried to contact the driver but didn't have response. He / She wrote "Please apply to our email address: info@gettransfer.com describing your negative experience, our e-mail specialists will provide you with further instructions regarding the payment you did. In this situation, we can offer you to start searching for local transport. We do sorry for the inconvenience you have to face." At 1:30am I had to contact UBER and in 3 mins I had a vehicle to takes us to JFK. I wrote GetTransfer for the refund of $167.01 of that 2nd trip and they don't want to refund my money. They want to keep it in the account I have with them for a future trip, but I don't want to travel again with them. THEY ARE NOT RELIABLE!!!!!!! They now says that their User's Agreement establishes that the balance will be returned to their account. Also there are messages from drivers who allege they are not paid for their services. 🚨🚨🚨
Gettransfer 1 star review on 6th March 2023 Gettransfer 1 star review on 6th March 2023
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Posted 2 years ago
Great app, very easy to book and pay. The driver was waiting for us at the airport, helped with the luggage, nice car. We enjoyed everything.
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Posted 2 years ago
Impeccable service both in terms of quality and cleanliness of vehicles, and punctuality of the drivers. To be used on the next occasion.
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Posted 2 years ago
Arrived right o time, friendly driver. Surprised to be picked up by one people carrier as we had booked two cars for the group but a very fun trip all together.
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Posted 2 years ago
I booked a transfer from Fiumicino to our hotel in the center. Our plane landed early morning and the driver was already there at the exit. Thank you!
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Posted 2 years ago
I went to the Venice Carnival. Our car was waiting for us at Marco Polo airport and took us to Piazza Roma with no issues. I recommend in!
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Posted 2 years ago
I booked a transfer service from gettransfer.com paid the sum of € 261 return. On the day of arrival at the airport we immediately called the transfer as indicated on the voucher. the plane arrived on time and we called the driver 30 minutes after landing. No one answered. So we called the Gettransfer customer service, but no one answered. We sent a WhatsApp message to Gettransfer helpdesk and after 10 minutes they said they would get in touch with the driver. after another 5 minutes they send me the driver's phone number. We call the driver and he doesn't answer. We text the driver and he tells us it's late and we missed the appointment. We explained to him that we were at the airport 30 minutes early and that he or his company did not answer the phone. The driver hung up the phone and never spoke to us again. We called Get transfer asking about it and they said they would look into it. at this point we had to pay for a new transfer from the airport to our destination for € 160. on returning home we asked gettransfer for a refund. after 1 month they still tell us that they are investigating. We explained that there is nothing to investigate. We have screen shots of the messages sent to the id bus company and a get trransfer and it is clear that both the bus company and get trransfer did not answer the phone and that the passengers were at the airport on time. WE ARE WAITING FOR YOUR REFUND. I don't understand how a company as big as get transfer makes use of the collaboration of NON-PROFESSIONAL transport companies. Gettransfer itself proves to be unprofessional and so far both she and the bus company have taken my money and will not give it back to me.
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Posted 2 years ago
Simple booking on the app - I did it oin my way home from work. Good communications by email and text. Driver was a nice guy and mey us in a clean and comfortable car.
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Posted 2 years ago
Gettransfer is rated 4.3 based on 3,831 reviews