Gettransfer Reviews

Name: Gettransfer
Address: 10, Larnaca
Rating: 4.24

4.2 Rating 3,520 Reviews

82 %

of reviewers recommend Gettransfer

Company Reviews

Questions

Metrics

4.2

Based on 3,520 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3885 3970

Email:

social@gettransfer.com

Location:

10
Larnaca
6051

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Gettransfer 1 star review on 27th May 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had our flight early in the morning (6 am) and needed a reliable transfer to the airport. We ordered online and paid by card.”

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Posted 2 years ago

“Brilliant service, will definitely use again. Competitive price and on time and our bus was very clean.”

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Posted 2 years ago

“Vehicles spotless, drivers friendly and reliable, faultless service. I would not hesitate to recommend with utmost confidence.”

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Posted 2 years ago

“The pick up from a private residence went without any problems. It is very convenient.”

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Posted 2 years ago

“Terrible company that cancelled my Taxi 20 minutes before i was due to go the Airport laving me stranded and having to drive myself or miss my flight and my holiday. Impossible to get refund as to add further insult into injury they are now charging me for the return leg that they re-instated without my request to do so whilst I was on Holiday. DO NOT USE”

Gettransfer 1 star review on 8th June 2022

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Posted 3 years ago

“As I was travelling alone it was important to me to have a reliable service - very nice car, very clean and both drivers polite, smart with nothing too much trouble - will definitely use gettransfer again.”

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Posted 3 years ago

“Excellent service from the airport on arrival when I was 1.5 hrs later than expected as my baggage didn’t arrive! Very good mobile app and service.”

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Posted 3 years ago

“Great service. We were held up for nearly 2 hours at passport control. Got a phone call from the UK to check everything was ok. Drivers were first class.”

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Posted 3 years ago

“Gettranfer went above expectations as one of our friends was 45min late on arrival. Easy web experience. On time. No hidden charges. Would recommend.”

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Posted 3 years ago

“Thankfully the revised collection address was received and confirmed on line by gettransfer and the taxi arrived in the right location on time.”

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Posted 3 years ago

“Our travel plans changed multiple times, and each change was applied with no problem. They were always there at the end of the phone to help”

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Posted 3 years ago

“Fantastic service, always on time and very helpful taxi drivers. Great airport meet and greet service.”

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Posted 3 years ago

“We have used gettransfer a few times and for peace of mind will continue to use their services, would recommend to anyone. Thanks Lee”

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Posted 3 years ago

“Easy company to use and a good price will be using them again 100%. Have used several times. Drivers are polite and quite friendly.”

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Posted 3 years ago

“Very easy booking. Would definitely use again. Highly recommended.”

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Posted 3 years ago

“Excellent service! Would definitely use again. Drivers were on time and really helpful!”

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Posted 3 years ago

“Excellent service, easy to book, professional drivers, on time. Would use this company again without hesitation.”

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Posted 3 years ago

“I am writing this as I am sure we are not the only 3 people to have done this when booking. When I booked this company for an eagerly anticipated big birthday celebration for myself and two friends to New York (delayed trip due to covid). The online booking form asked us for the date/time and flight number which we put in. Unfortunately we made the assumption as it was in above order it was the time of our flights arrival and departure not the pick up time. Again we thought as there was no part on form to put an estimated pick up time ( as none of us had ever travelled through Newark airport so had no idea how long it would take to clear immigration etc and also although we had a rough idea of how long it would take to get to New York itself we were not exactly sure) We therefore thought the company would let us know as their drivers will be the experts in this field as they do pick ups /drop off all the time. When we touched down in Newark and phones were back on there was a message from driver asking us where we were I sent message back saying we were moving quickly and he gave us the directions where to get him and what door etc with a pic of him and his car for identification. Pick up and driver were absolutely fantastic he spoke little English but understood a lot more and we had a good service from him. When we got to hotel I asked if he would be our return driver but he was unsure of what I was asking and just said message him if needed any taxis. We were tired after a long flight and extremely happy to be in New York. Return journey is where things went pear shaped -The night before I was sent a message from same driver saying he would pick us up at 8.15pm which was our departure time I text back to explain we needed to be there 3 hours before and having done the journey said we would need to leave hotel around 4.15-30. I woke up day of departure to have a message saying he could not do that time and he suggested calling the company office. He was very apologetic but from the message I was aware he was unsure what I was meaning regarding the flight departure time on booking form. I called quite frantic in the morning of our departure and was eventually put through to a manager I explained the issue and he said leave it with me I will find another driver and I confirmed with him he wasn't going to call back but email me the details within 2 hours. So somewhat less anxiously we went on our planned and booked trip to 9/11 memorial. I didn't hear anything so after 3 hours I called repeatedly but kept getting cut off so I emailed through the app and got a call back within minutes from "Ryan" who asked me what the issue was even though it was in the email he then said don't worry he would see if there was another driver in area who could complete the transfer as we were only a few hours from having to be at airport we decided to get back to the hotel to await his reply. I then received an email stating that as this was seen to be a change to pick up time and as it was less than 48 hours notice they would not be making a refund quoted para 4 in their terms to back up the less than 48hours notice issue so they would not send a new driver or give us a refund and in terms of poor customer service signed of this email with have a nice day with an exclamation mark, which I found extremely cheeky and very poor customer service as it appeared to written knowing we were having anything but a nice day at that point. Their driver meanwhile was checking if we were getting some help and on telling him no the company was anything but helpful, appeared genuinely concerned and worried for us he offered to help us with another driver privately but by this time the brilliant staff at our hotel had already sorted us out with a fixed fare which was less than get transfer had charged but was obviously on top of what we had already paid which was now well over £350. So whilst I agree with all the reviews about fantastic drivers I would rate the company's customer service as severely lacking. 2 managers spoken to both implied they would get another driver nowhere in the conversation did they say anything about this wouldn't be possible due to their policy. To me they appeared to be waiting as close to departure time to then say nope we are not helping. It would also suggest that drivers should be in contact with you prior to 48hrs to allow for any changes to pick up times and to ensure you can change the time. In regards to booking form it needs to be clearer so in my opinion it should state pick up time and flight time separately as why ask for flight details if they don't take these into account. Also if you have never been before its a pick up time that would need to be estimated and to ask driver to give you their estimated pick up time. This was unfortunately our issue with not speaking the drivers first language and he ours as he did not understand what I was asking when we were dropped off regarding pick up time from hotel to be in time for the flight. With regards to drivers customer service it was impeccable as he did really try to help and be genuinely concerned for our welfare. Sorry for long post still a bit jet lagged I think!”

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Posted 3 years ago

“I have always had good experiences with gettransfer. Last Monday we arrived in Lisbon airport and there was a driver waiting to meet us as usual.”

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Posted 3 years ago

“Our drivers to and from hotel were great. We left a mobile phone on bus to Alicante airport and they managed to get it to us. Superb”

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Posted 3 years ago

Gettransfer is rated 4.2 based on 3,520 reviews