Gettransfer Reviews

Name: Gettransfer
Address: 10, Larnaca
Rating: 4.28

4.3 Rating 3,860 Reviews

83 %

of reviewers recommend Gettransfer

Company Reviews

Questions

Metrics

4.3

Based on 3,860 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3885 3970

Email:

social@gettransfer.com

Location:

10
Larnaca
6051

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Gettransfer 1 star review on 6th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Its a Russian mafia company. They are charging card. Then changing price. If you dont agree to pay higher price, they are keeping money on their account waiting for your next ,,experience,, with those scammers. Hope customers can read it before book anything. All positive opinions are fake. I wrote them following e mail I made reservation 7654271 and paid for it. Driver did not agreed with price and cancelled order without providing service. I agreed for another driver even making additional payment but you could not find any other driver. I requested refund of 40 EUR , but you declined, keeping money on account , following some completely ilegal regulation. As i wrote on trustpilot ( with 1000 of others clients ) you are cheaters. Due to EU regulation if service was not provided doesnt matter what rules you have , you must refund money. Or i will make charge back procedure according to EU banking rules. Your regulations even you put it online are ilegal. Please refund money to credit card. You can make as much as you want fake trustpilot reviews but they will finally ban you”

Helpful Report

Posted 5 years ago

“DO NOT USE THIS SCAM OF A COMPANY!! I paid for a return transfer via there website in advance, I was due to travel out of the UK however with latest COVID restrictions I was not allowed to travel any more... Weeks in advance I emailed the company to say that my trip had been cancelled and they told me THEY DO NOT OFFER REFUNDS?!?! What type of organisation is this? I would understand if i cancelled on the day or didn't turn up to meet the driver HOWEVER that is not the case... IMPOSSIBLE TO ACTUALLY TALK TO SOMEONE ON THE PHONE OR IN REAL TIME. AVOID AT ALL COSTS - DO NOT USE.”

Helpful Report

Posted 5 years ago

“The driver didn't answer my calls, the customer service was so slow and barely had any help, I had a flight next day and although explained this to them they didn't do anything for me and I had to wait a whole day and then no result. I asked for my refund and it's impossible to get one, they keep telling me I accepted the user agreement. So although I went to extreme stress the whole day and waited for their customer service help and didn't get anything, they just refuse to give me my money back.”

Helpful Report

Posted 5 years ago

“Do not use this service! They are scammers. I have booked a taxi with return, they took the money and the taxi never arrived. I asked to get a refund and they declined and said that I can get a balance in my account to use it next time. There are few good reviews on internet but they are fake. You’ll lose the money only”

Helpful Report

Posted 5 years ago

“J ai vais des transfert pour eaux j attends mon argent depuis décembre 2019 toujours le même message ( We do not give up on our obligations, but we honestly admit that now we are able to pay you only if you have cooperated and provide mutual assistance. That is, provided that you continue to work with our service so that we can cover our debts to you as soon as possible.) A évité”

Helpful Report

Posted 5 years ago

“Used this company for first time with reservations .I can only say my experience was superb service, driver was waiting at the arrivals Hall in dubai .free water and wi-fi available. Driver was a gentleman and will use again .”

Helpful Report

Posted 5 years ago

“The Driver and vehicle were excellent. The GetTransfer administration and cancellation policy is terrible. I effectively paid twice as I had to change my transfer time, although at first within 2 hours of making the booking, I asked to cancel and if I could get a voucher/credit. NO, BANG - Cancelled and money lost! When I called the excellent driver, he had no problem to change the time, but had already received a cancellation notice. SO BUYER BEWARE - Their 48 hour cancellation policy is applied brutally, without any compassion, consideration, leniency WHAT-SO-EVER. Even within 2 hours of making the booking and when the driver is okay to change the time of pickup. Their 48 hour cancellation is not in line with an on-line booking service and appears to me to be a SCAM. Their Customer Service team members hide behind the 48 hour cancellation policy - sorry nothing we can do - POLICY. BUYER BEWARE. There are lots of alternatives that do not do have a 48 hour policy and still provide an excellent service, with flexibility. NONE from Get Transfer = GetRippedOFF!”

Helpful Report

Posted 5 years ago

“gettransfer.com does not pay carriers. and carriers They do not go to pick up the passenger, so choose a taxi or uber to avoid being in trouble. Do not let these thieves steal your money.”

Helpful Report

Posted 5 years ago

“On an Abu Dhabi to Dubai transfer, you advertised Mercedes E Class or BMW 5 Series but then gave me another car. Who decides what is an equivelent? I certainly don't agree.”

Helpful Report

Posted 5 years ago

“I make a trip for them back in February 2020 it's over 9 months now and still haven't get my money for that trip stay away from this company they aren't honest BIG SCAMMERS STAYYYYY AWAYYYY FROM GETTRANSFER.”

Helpful Report

Posted 5 years ago

“they haven't paid me as a driver since February, avoid at all costs”

Helpful Report

Posted 5 years ago

“AVOID AVOID AVOID. They are holding funds of mine, and refuse to return them to me despite cancelling a trip with over 2 weeks notice. Instead, they are holding it as a 'balance'. Apparently if I delete my account, this balance will also disappear. I have previously had good service from them, and on the occasion when I have previously cancelled, they have refunded my money. It now seems like a scam rather than a legitimate business. Apparently their terms and conditions changed, but this was not made clear to me. It is impossible to arrange a refund. I find this morally repugnant and refuse to use their services again.”

Helpful Report

Posted 5 years ago

“Rückerstattung wird nicht gewährt bei einer Stornierung Es kommen nur blöde Antworten per Mail Keine Erstattung im Account Keine Leistung Absolute Warnung vor einer Buchung!”

Helpful Report

Posted 5 years ago

“storno trip will not be returned by gettransfer. Very bad behavior of company gettransfer”

Helpful Report

Posted 5 years ago

“Taxi transfer I ordered didn’t show up so I had to get an uber last minute. Get transfer will not refund me and instead give credit on an account to use them again bur obviously I don’t want to use a company I had a terrible experience with again!!! So now i’m stuck between never getting the money back or using the credit in a year or so or whenever covid is over to book a transfer that may or may not turn up. Absolute scam company they probably make a lot of money doing thus on purpose.”

Helpful Report

Posted 5 years ago

“they are awful. I am still waiting on a refund that i requested in march. they changed their refund policy halfway through my request. the only reason i booked with them was because i was unsure of my travels and they had a refund policy, now months later and they have not given me my money back. they are a scam do not use at all you will regret it.”

Helpful Report

Posted 5 years ago

“They take more money than you agreed on the app under the name of “service fee” which they say it’s %2. But here is the thing; they charged me 80£ for the travel where I agreed to pay on the app as 72£ and 64£ for 57£. It’s nonsense! I have sent several emails to ask how is that possible that they charged me more than I agreed the on the app. The only answer I got is, its a service fee of %2, which is obviously not true with a basic math. When I asked the difference they said they cannot do anything, I paid already, bye! and no more answer to my additional emails. Stay away from this app!”

Helpful Report

Posted 5 years ago

“They have sent me my money which they committed in start of COVID-19, which means they aren't scam”

Helpful Report

Posted 5 years ago

“Sono un driver prifessionista regolarmente abilitato alla professione ncc il nome della mia ditta è Private Driver Service di Gianluca Fazzino. Ho avuto modo di conoscere bene la società Get Transfer, lavorare con loro è da idioti, sono una vera colossale TRUFFA, impongono provviggioni e costi assurdi, non pagano mai regolarmente le provvigioni, molti opetatori call center parlano un pessino inglese e quasi nessumo parla italiano, assistenza inesistente. STATE ATTENTI. SONO UNA TRUFFA MOLTO BEN ORGANIZZATA. SE CERCATE UN TAXI O UNA SOCIETÀ DI NOLEGGIO CON CONDUCENTE FATE LE VOSTRE RICERCHE DIRETTAMENTE SU GOOGLE.”

Helpful Report

Posted 5 years ago

“brilliant customer service. very helpful to reschedule the transit after a flight cancellation.”

Helpful Report

Posted 5 years ago

Gettransfer is rated 4.3 based on 3,860 reviews