Gettransfer Reviews

Name: Gettransfer
Address: 10, Larnaca
Rating: 4.25

4.3 Rating 3,570 Reviews

82 %

of reviewers recommend Gettransfer

Company Reviews

Questions

Metrics

4.3

Based on 3,570 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3885 3970

Email:

social@gettransfer.com

Location:

10
Larnaca
6051

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Gettransfer 1 star review on 27th May 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Driver did no show up.”

Helpful Report

Posted 5 years ago

We are sorry to hear about your experience with our company. Please provide us with your booking number so we could look into the case.

Posted 5 years ago

“SCAM !!! Take care!! ilegal Drivers with no license !!!!! TAKE CARE ! horrible experience.”

Helpful Report

Posted 5 years ago

We work with licenses drivers exclusively. If you have information about what you described please contact us at feedback@gettransfer.com.

Posted 5 years ago

“Get transfer are truely terrible to deal with and entirely unreliable. After securing our booking they sent the wrong size vehicle for our party, we then had to wait over 1 hour for 2 different vehicles to pick us up, and we were travelling with small children after 10 hour flight. I will never use or recommend them.”

Helpful Report

Posted 5 years ago

We are sorry to hear about your experience with our company. Please provide us with your booking number so we could look into the case.

Posted 5 years ago

“They literally forgot to pick us up for our return trip to the airport. It took them about a month to refund only the return portion of our fee. No consideration for leaving us stranded 45 minutes outside the city with a plane to catch. We had to pay cash (double original cost) to get emergency transportation to the airport. They wouldn't compensate us for that because we couldn't get a receipt. Don't use this service. You can't count on it.”

Helpful Report

Posted 5 years ago

Dear Customer, We are really sorry, that you had such a negative experience while using our service. Please, let us know your request number or write to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“habíamos quedado a las 4:00 de la mañana, y a menos cinco, la chica que nos daba la información nos dijo que el coche llegaba tarde unos 20/35 min... después del disgusto, y teniendo en cuenta que debíamos llegar al aeropuerto, llamamos a otro taxi, deprisa y corriendo...la chica de Gettransfer nos dijo que nos devolverían el dinero... pero aún así, y teniendo en cuenta que no fue nuestra culpa, nos han retenido el dinero... muy enfadada con el servicio y esperando que nos devuelvan el dinero!”

Helpful Report

Posted 5 years ago

Dear customer, We are sorry to hear about your negative experience with our company. Please provide us with your booking number at feedback@gettransfer.com and we will look into the case.

Posted 5 years ago

“Do not use. Terrible. Unreliable. The car never arrived to take me to the airport. I couldn’t make contact through any customer service options - no text, call or live email responses. The app was not updating in real time. I’d paid in full and I’m yet to receive a refund.”

Helpful Report

Posted 5 years ago

We sincerely apologize that you had such a negative experience from using our Service. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 5 years ago

“Horrible company. Just arranged car through bolt. Would have been much more effective to just use bolt as we waited 1.5 hrs on the street and were communication with someone in Russia for a ride in Paris. Avoid.”

Helpful Report

Posted 5 years ago

“BEWARE, CAUTION when booking with GETTRANSFER.COM in Barcelona, Spain. I booked transportation from the airport to the hotel. The driver never showed up but when I contacted them for a refund when I got home the driver who was to pick me up contacted me back and said he was there. If he was there than here is the problem...He said he did not have my name...which he of course would have had it and he said he had a sign with a different company name on it. So, if he was there I of course would never have been able to find him since he did not have a GETTRANSFER sign. I guess he believed I could read minds and know he was my driver. For real....no driver at the airport to pick me up. If he was there he should be let go by the company for being a crapper driver. The other 2 I booked with this company showed up on time. The problem with them was, I ask for an English speaking drivers and neither one of them spoke English. The company ask me for my transfer booking number and I sent it to them I believe 3 different times and each time the got back to me and said: we have to investigate or we have to review your case.. HAHAHA....right. I figured out by now the do not give refunds back for their mistakes. SO, BEWARE BEWARE”

Helpful Report

Posted 5 years ago

Dear client, We apologize for the inconvenience caused. Kindly provide your request number so we could analyze your case and come back to you.

Posted 5 years ago

“Further to previous review I've had a day of email tennis and got absolutely nowhere. Woeful arrogant "service" from Michael, the Head of Quality, who quite clearly hasn't read any of my correspondence and clearly doesn't grasp the issue. Expected two pensioners to walk 35 minutes in pouring rain to rendezvous with a taxi that didn't have any accreditation to enter a shipping port (Livorno, Italy) and meet customers at the TAXI RANK AT THE SIDE OF THE SHIP, AS ADVISED THE DAY BEFORE. An unbelievable situation. If it hadn't happened to me I'd have thought this was a made up story.”

Helpful Report

Posted 5 years ago

Dear Client, We consider all decisions according to our User Agreement and License Contract with the carrier. We are sorry that you had a negative experience while using our service. Kind regards.

Posted 5 years ago

Dear Richard, we are sorry to hear that you had a negative experience with our supplier! Can you kindly share your booking number, so we could review the case?

Posted 5 years ago

“Hired a driver from here for a ride from Narita to my Tachikawa hotel. The Driver I chose was $100 cheaper than all of the others, but still $140. Two days before my flight I decided to confirm with the driver and that’s when I discovered that the driver was sending me messages there on the gettransfer.com site. He said that he made a mistake and thought the trip was from Haneda and that there was a problem, as he is not allowed to go to my area. Had I not gone to gone back to that site we might have had a major problem. But I chatted with them through WhatsApp and they did their best to make it right. My driver went as far as he could go, waited with me for another driver or showed up a few minutes later and took me to my hotel. Really great customer service. They could have easily just said “sorry, we cancelled your trip”.”

Helpful Report

Posted 5 years ago

Dear Client, Thank you for your kind words. We hope that you will use our service again. Kind Regards. Have a nice day.

Posted 5 years ago

“A lower substandard car to what I booked showed up. Awful customer service.”

Helpful Report

Posted 5 years ago

Dear Client, Please, clarify your request number. You can write to our email address: Feedback@gettransfer.com Kind regards.

Posted 5 years ago

“booked through GetTransfer for car service from LaGuardia airport in Queens NY to Brooklyn NY. I booked the reservation on their website. I had to call them 4 times because they did not ask for my flight number or time of flight. The people working at the number they provide barely spoke English. They were rude and didn't seem to care. When I asked for a manager, that person said that they were the manager. Each time I called and asked for a manager I was the same story. All of my trip details were wrong. I wasted my money and got a major headache from this. I will NEVER use this company again. O will be filing a complaint with the Better Business Bureau.”

Helpful Report

Posted 5 years ago

Dear Client, Please, clarify your request number. You can write to our email address: Feedback@gettransfer.com Kind regards.

Posted 5 years ago

“Difficult to know where to begin. Driver's supplied phone number was blocked. Expected us to use Whatsapp rather than the GetTransfer app. Second phone number supplied also blocked. Expected us to walk 35 minutes to rendezvous point in pouring rain. When we finally met with the driver ONE HOUR AND TWENTY MINUTES LATE, meandered up the back roads instead of taking the autoroute despite the fact we had a timed appointment, which we obviously missed and I cured a further 92€ cost. GetTransfer unhelpful to the point of obstructive in refusing to consider any wrongdoing on their part or the driver. My sincere recommendation at all costs...AVOID.”

Helpful Report

Posted 5 years ago

Dear Richard, thank you for your feedback. Please, accept our apologies for such an unpleasant situation. We need to investigate the case and punish the carrier. We kindly ask you to provide us with your booking number so we could analyze the case and take further actions. Please, give us more delailed information (feedback@gettransfer.com) and the booking number. Looking forward to hearing from you.

Posted 5 years ago

“Prenotato trasferimento №5490361 da Cracovia a auswchitz per visita campo concentramento appuntamento alle 7.45 e appuntamento per il rientro alle 14.30. La visita comprende ingresso auswchitz e campo Birkenau dove abbiamo dovuto pagare guida . Alle ore 12 mi contatta l autista per sapere a che punto eravamo ci vediamo nel parcheggio e ci dice che il campo di Birkenau era chiuso che era in ristrutturazione che poi ci volevano altri biglietti cosa che non era vera . al mio fargli notare che avevamo i biglietti e che la guida ci stava aspettando lì con fare minaccioso fa capire che ci avrebbe rimasto lì senza riaccompagnare a Cracovia. Siccome eravamo una comitiva con tre bambini piccoli abbiamo fatto rientro a Cracovia. Contatto l assistenza che puntualmente ci prende in giro chiedendo solo il numero prenotazione ma senza emettere nessun rimborso complici spudorati di queste persone. Truffatori che no hanno rispettato delle persone per colpa loro ho perso 117 euro di trasferimento che nn e stato rispettato soldi delle giude per campo bikernau e soprattutto non aver potuto visitare il campo di Birkenau uno dei più grandi di Europa e che non potrò visitare più in quanto penso di non tornare a Cracovia solo per quel campo. Quindi li citerò per danni morali e economici Chi interessato si metta in contatto così procediamo presso l’AGCOM. Questa società va bloccata. I capi d’accusa sono Truffa, raggiro e ricettazione.”

Helpful Report

Posted 5 years ago

Dear Client, thank you for reporting this problem. We are sorry to know that you had such a negative experience while using our service. Of course, the situation is unacceptable. Please, let us know if you have any additional information regarding this case. The responsible manager has already sent an e-mail to you. Please, check it. We bring our deepest apologies for this trip. The carrier will be penalized. Also, we will meticulously check the carrier's activity. If we detect any other violation, they would be blocked in our system.

Posted 5 years ago

“Do not use this service!!! Run! They will keep your money if your flight is delayed and thinks it’s ok for the driver not to show up for pick ups! Do not use them!”

Helpful Report

Posted 5 years ago

Please note that the carrier reserves a vehicle for a certain time and date thus refusing from other jobs. If a flight gets delayed the driver must not be held responsible but must be compensated for his expenses. In such cases we advise to address the airline company for compensation.

Posted 5 years ago

Most of our drivers in such cases adapt to the time changes but they are obliged to do so.

Posted 5 years ago

“Worst service ever”

Helpful Report

Posted 5 years ago

Please provide us with your booking number and clarifications at feedback@gettransfer.com. We will investigate the case and will do our best to provide you with a satisfactory solution.

Posted 5 years ago

“WARNING!!!!Dont use this company if you dont whant to loose your money. I booked transfer from Rome, 7 people.2 Children. No sign of the driver when arrive. I tried to call him and he hang the phone on me. After that he didnt answer on the fallowings attempts to reach him. The complain departemen refuse to pay back my money, even when i have pictures and evidence that he didnt wait for us, or for 1 hour that its the policy and the garanti they have. Extremly bad service and sooo stressful moment that nobody will experience. Do not use this company”

Helpful Report

Posted 5 years ago

Dear Customer, We sincerely apologize that you had such a negative experience of using our Service. Please, let us know your request number or write to feedback@gettransfer.com

Posted 5 years ago

“Please do NOT use this service. I paid for car seats for my twin boys for both journeys to and from airport. Paid extra to have them. Did not receive them. Wrote to the company, had various conversations and nothing. QA are involved, what an absolute waste of space. My suggestion use Uber. Would have been a quarter of the price that I paid to ensure safety for my 2 year olds”

Helpful Report

Posted 5 years ago

Dear Customer, can you kindly provide your booking number? Our Quality Assurance department are always making a decisions according to our terms of use. If the decision was unjustified - we can review it.

Posted 5 years ago

We are sorry to hear about your negative experience while using our services. Please provide us with your booking number so we could revise the case.

Posted 5 years ago

Dear Customer, We apologize for the inconveniences caused. Our Quality Assurance Department team always works within the terms of our User Agreement and License Contract to come to the fairest solution possible. We will take necessary measures to ensure this does not happen again.

Posted 5 years ago

“and my husband have a good trip specially for this service. 2 weeks ago we visit Spain. We order a car from airpot Madrid to Hotel Catalonia. I make an order on web site one week before arrival. Upon arrival us meet a driver, help with our baggage. It was a comfortble and smooth drive. Driver was a good man, very talkative. Upon arrival at the hotel, he help with our baggage again. When our holidays comes to end, I decided make an order again, one day before departure. We meet our driver and arrived safely at the airport. My advice: use this service if you want have a good trip in foreign countries.”

Helpful Report

Posted 5 years ago

Dear Anna, thank you for sharing your experience with our service! You can send us your feedback and the request number to our main email info@gettransfer.com for a small bonus on your next trip. We appreciate your cooperation!

Posted 5 years ago

“WORST SERVICE EVER. AFTER BOOKIN AND PAYING FOR AIRPORT TRANSFER IN FRANKFURT THEY FAILED TO PICK UP. WHEN I RANG DRIVER NUMBER HE TOLD NE HE WASN'T COMING. I HAD TO GET TAXI AFTER14 HOUR FLIGHT. I HAVE BEEN REQUESTING REFUND NOW FO THREE MONTHS AND THEY WILL NOT REFUND MONEY TO MY BANK ACCOUNT DO NOT USE THIS SERVICE”

Helpful Report

Posted 5 years ago

Dear Client, Please, clarify your request number, you can write to our email address: Feedback@gettransfer.com Waiting for your reply.

Posted 5 years ago

Dear Client, Please, clarify your request number, you can write to our email address: Feedback@gettransfer.com Waiting for your reply.

Posted 5 years ago

Gettransfer is rated 4.3 based on 3,570 reviews