Name: Gettransfer
Address: 10, Larnaca
Rating: 4.25

“DO NOT USE!!! My transfer did not turn up, customer services were rubbish and did not care. Told me to put the phone down and stop talking to them as I was wasting time when I could be ringing a taxi. Absolutely disgusting. We had paid in full for this transfer and it was the end of our holiday we then had to find another £200 for a taxi and nearly missed our flight. Please do not use this company they do not care about their customers and are rude.”

Helpful Report

Posted 5 years ago

Dear client, We are sorry to know you had a negative experience while using our service. Our support managers are always are glad to help the clients. Kindly provide us with your request number so we could analyze your case and come back to you. Also you can contact our quality assurance by email: feedback@gettransfer.com

Posted 5 years ago

“GetTransfer.com is a SCAMMER, we ordered online a pick up service at Bangkok Airport around two hours prior the guest landing, after the guest exit the arrival hall couldn't find the driver, we called the number in the confirmation email which we received but a person picked up and said "since the booking was made less than 3 hours I can't pick up the guest, better you take a taxi" so the guest eventually took a taxi and fortunately we have the taxi receipt and time, I shocked when I saw that that SCAM company still charging my credit card, I called the hotline where their staff said I need to send an email and request a refund, I didn't understand why I have to do if they didn't provide a service, isn't scam? Anyhow, I been 3 days back and forth by emails with this SCAM company where today they said their driver have a proof he was at the pick up location so they won't refund us, yesterday they said we requested to change the pick up location and that's why won't refund us according to the terms and conditions!!! We have disputed the payment with the bank with all our supporting documents and the phone call with that SCAM driver too, please avoid using this company, you gonna lose your money as they are SCAMMER not even a company”

Helpful Report

Posted 5 years ago

Dear Customer, We sincerely apologize for the inconvenience. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 5 years ago

“GetTransfer.com is a SCAMMER, we ordered online a pick up service at Bangkok Airport around two hours prior the guest landing, after the guest exit the arrival hall couldn't find the driver, we called the number in the confirmation email which we received but a person picked up and said "since the booking was made less than 3 hours I can't pick up the guest, better you take a taxi" so the guest eventually took a taxi and fortunately we have the taxi receipt and time, I shocked when I saw that that SCAM company still charging my credit card, I called the hotline where their staff said I need to send an email and request a refund, I didn't understand why I have to do if they didn't provide a service, isn't scam? Anyhow, I been 3 days back and forth by emails with this SCAM company where today they said their driver have a proof he was at the pick up location so they won't refund us, yesterday they said we requested to change the pick up location and that's why won't refund us according to the terms and conditions!!! We have disputed the payment with the bank with all our supporting documents and the phone call with that SCAM driver too, please avoid using this company, you gonna lose your money as they are SCAMMER not even a company”

Helpful Report

Posted 5 years ago

Dear Customer, We sincerely apologize for the inconvenience. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 5 years ago

“After I submitted my honest review and experience with gettransfer.com they sent me an email letting me know that my account is suspended, and that I broke their "rules"... Well obviously a Russian based rat hole company are used to a dictatorship system, and you're not allowed to share your experience with others, they apparently have very poor knowledge about free press and freedom of speech. Garbage platform and pathetic customer service.”

Helpful Report

Posted 5 years ago

Dear Samuel, thank you for letting us know about this situation. Please, let us know your ID number to info@gettransfer.com or partner@gettransfer.com and we will forward this case to the responsible department for further consideration of the suspension of your account. They will check what was the reason for it and see what can be done to rectify the situation.

Posted 5 years ago

“Hi there, I order a transfer about one month in advance. Everything was fine until I received a call. I was driving at the time and ask the get transfer. Com support member to wait 20 seconds as I take my car off the road and park to speak to her, she hung up and I rang back. They said they would ring me back but did not and instead sent me an email telling me that they have cancelled my transfer and have refunded my money 1 day before I fly. They sent an email 2 days prior but it ended up in my junk email so I didn't not see it. They were no help, all I wanted was a transfer, worst company I have ever dealt with and they have zero customer service. Just an unprofessional company which you seriously cannot trust with your transfer. First time using them and will never use them again.”

Helpful Report

Posted 5 years ago

Dear Customer, We sincerely apologize for the inconvenience. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 5 years ago

“We contract this company to pick up (6 people) From internacional main Airport in Turkey, we had to wait 1 hour for the driver to find us,because they didnt told us where to wait for the car, the driver came with no explanation and no english. On the day to take us black, to a doméstic airport, I send the company the copy of the airport and the hotel called them as well, The driver took us to the wrong airport, by the time we arrived to the correct one, we missed the flight , we had to pay 15 euros each and waited 7 hours to the next flight, also because the change of flight we arrived to a different airport in Capadoccia and we had to pay 50 euros to bring us the car that we rented in advance, it was a DESASTROUS experience No apology nothing! I DO NOT RECOMMEND THIS COMPANY THEY DONT HAVE ANY RESPONSABILITY AND CARELESS.”

Helpful Report

Posted 5 years ago

Dear Customer, We sincerely apologize for the inconvenience. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 5 years ago

“Horrible experience, on the 22nd and the 23rd of Oct 2019 I completed 3 transfers 1st tran ID 5088837 total 16 EUR they deducted 3.6 EUR commissions = 12.4 2nd tran ID 5112249 total 20 EUR they deducted 4.5 EUR commissions = 15.5 3rd tran ID 5123693 total 17 EUR they deducted 3.83 EUR commissions = 13.18 they deducted another 2.5 EUR VAT and they paid me 26 EUR for tran numbers 2 and 3 only. When I approached them this was their answer : Dear partner, One transfer is -12 EUR. If we count 12,4+15,5+13,18-12=29,08. 29,08-VAT=26,57 EUR as you can see its all been copy-pasted between me and them and its all clear they are SCAM AND THIEVES”

Helpful Report

Posted 5 years ago

Dear Customer, Our manager will contact you as soon as possible

Posted 5 years ago

“DRIVERS STAY AWAY THIS RAT HOLE SO CALLED COMPANY IS A SCAM I am registered as a carrier with gettransfer.com, I am supposed to get paid every 3 business days. 1st trip cost 16 EUR they charged me 3.6 commissions = 12.4 2nd trip 20 EUR they charged me 4.5 commissions = 15.5 3rd trip 17 EUR they charged me 3.83 commissions = 13.18 In total, I was supposed to get paid 41.08 and instead I got paid 26.5. When I approached them by E-mail countlessly, their response was: Dear partner, One transfer is -12 EUR. If we count 12,4+15,5+13,18-12=29,08. They deducted 12 Euros for no given reason what so ever. the transfer number they provided for the deduction doesn't even exist on their page and they just keep making excuses after excuses. DRIVERS STAY AWAY FROM THOSE SCUM BAGS”

Helpful Report

Posted 5 years ago

Dear Partner, Thank you for the information. We act within our License Contract, if there are any problems we always try to solve them. Please send your information to our carrier's support department. We are really sorry for the inconveniences caused.

Posted 5 years ago

“worst service, you risk your life, don’t ever choose them!”

Helpful Report

Posted 5 years ago

We sincerely apologize for the inconvenience. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 5 years ago

We sincerely apologize for the inconvenience. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 5 years ago

“I ordered a taxi at 2am in an emergency situation as there was an airport strike and I had just arrived in Italy. I was asked to pay in full for a taxi I had requested but then was able to find a local service earlier. I cancelled the trip and they refused to refund my taxi even though it was scheduled for 12 hours away. I complained and they said effectively I was not entitled to cancel the taxi. They took 80 euros for a service they did not provide!”

Helpful Report

Posted 5 years ago

We sincerely apologize for the inconvenience. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 5 years ago

“I booked three transfers with Get Transfer. All were paid in advance through credit card. First transfer: from Brussels airport to hotel; Second: From Antwerp Hotel to Amsterdam Hotel; Third: From Amsterdam Hotel to airport. The first driver showed up but did not have the size van requested. We were able to cram into a smaller one. At least the driver showed up and was concerned. Second: Driver never showed up. 8 people (70 and older) stranded. Called. Response was we cannot locate the driver and don’t have any other driver. All 8 of us drag our luggage to the train station and buy tickets. Third: Due to experience, cancelled the third transfer in plenty of time to qualify for refund. Loads of emails back and forth with GetTransfer; courteous responses but NO REFUND! Over $400 in charges. Outrageous. By paying in advance you are trapped. Can't possibly recommend.”

Helpful Report

Posted 5 years ago

We sincerely apologize for the inconvenience. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 5 years ago

“I booked 3 transfers with Get Transfer. The first from airport to hotel in Brussels; Second from hotel in Antwerp to hotel in Amsterdam; and Third from hotel in Amsterdam to airport. Paid in advance. First: Driver tried his best but could not provide requested van so substituted a smaller one which we crammed into. At least he showed up and was concerned. Second: Driver never showed; 8 people waiting. Telephoned - response was don't know where our driver is and do not have substitute. 8 People (well over 70) had to roll luggage to train station and buy tickets to meet our deadline. Third: Cancelled in time for refund. No refunds EVER paid. Over $400 in charges. Lots of emails with no results. Horrible experience. No recourse since prepaid.”

Helpful Report

Posted 5 years ago

We sincerely apologize for the inconvenience. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 5 years ago

“i booked a Return from get transfer for Georgia Tbilisi to hotel the driver completed the airport to hotel but on the return we were given excuse after excuse that he would be there in 10 mins ,he didn't show up so we were forced to call a cab as an emergency otherwise we were going to miss the flight,when we got back and complained its been excuse after excuse to send info to various emails and nothing was refunded,if it wasnt for paypal i would have lost my refund thank you paypal wont be using this company ever!!!! avoid to much headache”

Helpful Report

Posted 5 years ago

We sincerely apologize for the inconvenience. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 5 years ago

“I used this service to book two trips for my visit to Italy. I was bombarded with "New Quote" e-mails to the point where I unknowingly booked and paid for the same trip twice. Because I was booking two trips, I never caught the error and two drivers were assigned to the same trip. I contacted them and requested a partial credit, recognizing I was partially at fault. GetTransfer simply invoked their 48 hour cancellation policy and refused any type of refund. I will never use this outfit again and encourage you to be very careful if you do. Better, avoid it.”

Helpful Report

Posted 5 years ago

Dear Robert, could you kindly forward your claim including booking numbers on feedback@fettransfer.com so our Quality Assurance team could investigate the case?

Posted 5 years ago

“If I can give zero star I would. Had the worst experience dealing with this company for my trip in Japan. I had booked a transfer from Kyoto to Osaka. First the App is amateur, hard to reach to customer service if you have any questions or issues. Second, the driver decided to cancel our ride due to weather which is understandable, but the company took forever to refund the money and did not refund the full amount because "They are not responsible for the foreign exchange fee". So, the customer is just unlucky to be canceled on and expected to pay for any extra fees? AWFUL. Never AGAIN!!!!!!!”

Helpful Report

Posted 5 years ago

Dear Customer, We sincerely apologize for the inconvenience. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 5 years ago

“We booked and payed for the transfer two days before the trip. After that, some new offers prompted. We accepted and tried to cancel the first one, through the app. No answer. As soon as we called, we were informed we could cancel, but not refunded. So, the app should not offer new drivers for better prices if the costumer cannot cancel the hired service anymore. Never using again!”

Helpful Report

Posted 5 years ago

Dear Customer, We sincerely apologize for the inconvenience. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 5 years ago

“Worst transfer company 4 Months, ago we paid for transportation from airport to london full payment. 2 Hours before a flight, they send email and ask us to pay addition payment of 79£, or transfer will not come. After additional payment on line . We landed but no one not come for a pick up , It was 23:00 pm. Very bad feeling to be at this time without transport after we paid for this service. If you use gettransfer - think twice or you will lose much more money.back”

Helpful Report

Posted 5 years ago

Dear Client, Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 5 years ago

“Appalling. Don’t do it book with UBER.”

Helpful Report

Posted 5 years ago

Dear Client, thank you for contacting us. Please, provide us with your booking number and send your feedback to feedback@gettransfer.com so we could help you.

Posted 5 years ago

“We have used gettransfers 11 times over the past seven weeks in Europe and Asia with very positive results. The communication between the drivers and us via WhatsApp has been fabulous. They have contacted us 12-24 hours prior to the transfer to let us know that they will be there for us. We had a two hour flight delay into Montenegro and we were able to advise the driver of the delay and he was very nice and was there when the flight arrived. I read a lot of reviews from "Anonymous" people who leave very negative reviews obviously meant to scare people away. They almost succeeded with me, but I figure is they can't leave their name, then perhaps they never really used the service. At any rate, we have 11 transfers driven by clean, friendly professionals (well, one as questionable, but he did get us where we needed to be safely). I would definitely use gettransfers.com again and would recommend them....and I will leave my name!”

Helpful Report

Posted 5 years ago

Dear Cynthia, thank you for sharing your experience with our service! You can send us your feedback and the request number to our main email info@gettransfer.com for a small bonus on your next trip. We appreciate your cooperation!

Posted 5 years ago

“Beware, this is a scam! Made a reservation for airport transfer with them and got a confirmation for the wrong time (16:00 instead of 4am...). Notified them of the mistake immediately and asked to fix/cancel. Called the driver directly, who canceled the trip. Customer service simply quoted fine print and said they cannot change or refund. Had to escalate to a PayPal claim to get my money back. Plain and simple deception - stay away!!!”

Helpful Report

Posted 5 years ago

We sincerely apologize for the inconvenience. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Gettransfer Reviews