Name: Gettransfer
Address: 10, Larnaca
Rating: 4.28

“Get transfer accuses us of lying. No driver arrived for airport pickup. No response from him for 2 weeks but Get Transfer believe the driver who says he picked us up in Rio. When we arrived at the airport there was a young guy with a sign waiting for us. It was NOT the driver. He left us and another young guy arrived asking for us, who spoke little English. He was NOT the driver. He took us in a lift to another part of the airport and said that he would phone the driver. We were very frightened. After waiting half an hour in total, another guy came who was an official airport taxi employee. We insisted that we would wait no longer and he took us to the airport taxi rank. Now Get transfer want to see a receipt!!! Of course we have no receipt.”

Helpful Report

Posted 5 years ago

Dear Customer, accept our apologies for this unpleasant experience. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“The refund process is worse then you can think.. Company sends email stating that it may take upto 30 business days before you get credit.”

Helpful Report

Posted 5 years ago

We apologize for the delay with the refund process. Please expect the funds to be transferred to you in the nearest time.

Posted 5 years ago

“The driver's name was David and he dropped our party off at the wrong location. He could not even put the requested address in his phone app to get us to the correct location. We tried contacting him via an app and he said he would come back to correct his error. He never showed up and we had to spend additional money to get to our intended destination. This company did not want to refund our money.”

Helpful Report

Posted 5 years ago

Dear Customer, We are sincerely sorry for the inconveniences caused. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“I was looking for an airport taxi in Colombo. I surfed and "Get Transfer" came up on the list. I used them last August in Bucharest. I wrongly booked the taxi for a day later than the day that we arrived. We realised our error on the flight to Bucharest and rang the driver to cancel-he said he would inform the company. I tried to claim a refund but my experience was similar to many people who have written reviews. I would not touch this company. I will never use them again”

Helpful Report

Posted 5 years ago

Dear Customer, We are sincerely sorry for the inconveniences caused. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“Do not touch these guys with a bargepole, taxis don't turn up, customer service is shocking and they won't refund you either! If I could give them zero stars I would. Booked a return transfer from Venice to Cortina and never happened. I contacted the driver via email prior to departure with no response. I then tried again to confirm my pick up with no response. I then tried through the gettransfers app, no response. I contacted gettransfers to let them know my concerns. They tried contacting him and guess what.... No response! I then asked them what would happen if he wasn't there to pick me up, I was advised that they were contractually obliged to pick me up. They didn't! Their customer service team is laughable. On arrival bin Venice I called them to find out where my driver was and was told they couldn't contact him and to "get an Uber"!!!!!! I hired a car instead to ensure we could get back. Amusingly a couple of days after I got back to the UK they actually emailed me asking if the return leg of my journey took place. Surely they should of checked this before the day of my return leg, given that it was the same driver and they had no idea that I'd hired a car for the duration of my holiday. I was considerably put out by this company and put through a considerable amount of stress at the start of my holiday and it hasn't ended there! Firstly I was considerably out of pocket and all they offered was a piecemeal credit towards my next transfer. I would never use them again, so this was never going to be accepted. It gets worse though. I was informed that they would refund me in 14 days. I have just received an email saying they cannot refund me as my credit card company will not work with them? I called my credit card company and read the email they sent me out to them, the individual I spoke to was almost laughing! It has got to my credit card's refund team to sort. Apparently they charge drivers over 20% of the fair which is why they won't turn up if they can get a better passenger instead. They don't like you telling people the truth about how shocking their company is and have blocked me on Twitter for comments around poor service. Gettransfers is nothing but a scam. To sum it up NO TAXI, NO CUSTOMER SERVICE, NO COMPENSATION and NO REFUND!”

Helpful Report

Posted 5 years ago

Dear Customer, We are really sorry, that you had such a negative experience while using our service. Once again, please, accept our deepest apologies.

Posted 5 years ago

“DO NOT USE THIS COMPANY They are an absolute joke. Canceled 2 bookings with them and still have not received a refund!!!! They insist they are having problems with their system!!!!! Take your money upfront but do not credit you on cancellation AVOID USING THEM AT ALL COSTS”

Helpful Report

Posted 5 years ago

We sincerely apologies that you had such a negative experience from using our Service. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 5 years ago

“Beware of the deceptive service. Never use this service. Transfer was booked to pick up from Helsinki airport. No show, no calls and still didn’t get refund. Will file complaints with the BBB about the fraudulent company.”

Helpful Report

Posted 5 years ago

We sincerely apologies that you had such a negative experience from using our Service. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 5 years ago

“Travelled to cyprus, paid in advance for return. taxi driver let me know he won't show up, that i should talk to customer service. Had to take a taxi. They told me i would have to return with him. And no refund ! What if he doesn't show? They expect me to take a chance on missing my flight? No thank you!”

Helpful Report

Posted 5 years ago

We are sorry to hear about your negative experience with our company. Please provide us with your booking number at feedback@gettransfer.com and we will look into the case.

Posted 5 years ago

“booked a transfer to pick me up in Sri Lanka in January. I was travelling alone so it felt better to have something booked. No one showed up, no one answered the phone. I had to organise something else. It is now March and I’m still fighting to get my money back. No one at the office cares, no one has apologised. They keep telling me 10 days and I’ll get it back, that was 32 days ago. Utterly appalling. DO NOT use these FRAUDSTERS My husbands car did pick him up however and his driver went the wrong way and was almost asleep at the wheel.”

Helpful Report

Posted 5 years ago

We are sorry to hear about your negative experience with our company. Please provide us with your booking number at feedback@gettransfer.com and we will look into the case.

Posted 5 years ago

“Just cancelled my booking since the driver won’t reply my messages and been told I’ll get my refund within 15 and 20 business days. When I asked wtf?? They said technical issues and not replying anymore. Trying to speak with a superior and report this but they won’t reply again.”

Helpful Report

Posted 5 years ago

We are sorry to hear about your negative experience with our company. Please provide us with your booking number at feedback@gettransfer.com and we will look into the case.

Posted 5 years ago

“Hello please don’t use GetTransfer because I cancelled my booking on the 26 th jan and still not got my refund ‼️‼️‼️”

Helpful Report

Posted 5 years ago

We are sorry to hear about your negative experience with our company. Please provide us with your booking number at feedback@gettransfer.com and we will look into the case.

Posted 5 years ago

“They shold change name to: IF YOU ARE LUCKY - Get Transfer. They simply don't deliver - and they keep your money.”

Helpful Report

Posted 5 years ago

Dear Customer, we are sorry to know you had a negative experience while using our service. We would be extremely thankful if you clarify the situation and give your booking number (feedback@gettransfer.com) so we could take further action.

Posted 5 years ago

“a scammer site a scammer site. they send you cheap deals to attract you. once you pay, you're trapped. they inform you that they cannot satisfy your request and that this is an error. they then ask you for a supplement or the possibility of being reimbursed. thereafter, you are never reimbursed. They are professional scammers. it is necessary to claim this site to tripadviser google and others ... I ask if it is possible to sue them”

Helpful Report

Posted 5 years ago

We sincerely apologize that you had such a negative experience from using our Service. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 5 years ago

“DO NOT BOOK WITH GetTransfer!! Our family went to Solden, Austria, for skiing during the Christmas. We booked private transfer for Zurich – Solden (return trip) with GetTransfer (gettransfer.com) early in September 2019, and made full payment of EUR724 (EUR700 + 24 tax) 3 months in advance of our trip. Two days before our trip, I emailed GetTranser regarding our booking, they replied that the transfer was confirmed. On 22 December morning around 9am, about one hour before the scheduled pick-up from the Zurich hotel, they messaged us that no car/driver was available, and that we had to sort out our own transport!! Despite we repeatedly urged them to arrange the transport for us, they said nothing could be done because there was no car and no driver available. We ended up arranging our own transport with the hotel and paid CHF 1,030 (EUR970) for the single trip from Zurich to Solden. After the car trip, we sent the receipt together with emails/communication messages to GetTransfer and requested reimbursement, eventually only half of our payment (EUR350) for a single trip was refunded to us. We asked for compensation of the EXCESS of EUR600 that we paid for the replacement car as a result of their failure in providing the service; after a lot of email communication, GetTransfer only agreed to give us EUR150 credit which could only be used for future booking. This is absolutely ridiculous! We would not dare to book any transfer with this company ever again as their service was totally unreliable. We again asked for the excess of EUR600 as compensation, GetTransfer refused and subsequently did not even reply to our email. So, we will NEVER book with GetTransfer again!! And we also advise everyone in the world not to do it, ‘cos you would risk getting into troubles and losing your money with no service, and no compensation.”

Helpful Report

Posted 5 years ago

Dear Customer, We are sincerely sorry for the inconveniences caused. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“DO NOT BOOK WITH GetTransfer!! Our family went to Solden, Austria, for skiing during the Christmas. We booked private transfer for Zurich – Solden (return trip) with GetTransfer (gettransfer.com) early in September 2019, and made full payment of EUR724 (EUR700 + 24 tax) 3 months in advance of our trip. Two days before our trip, I emailed GetTranser regarding our booking, they replied that the transfer was confirmed. On 22 December morning around 9am, about one hour before the scheduled pick-up from the Zurich hotel, they messaged us that no car/driver was available, and that we had to sort out our own transport!! Despite we repeatedly urged them to arrange the transport for us, they said nothing could be done because there was no car and no driver available. We ended up arranging our own transport with the hotel and paid CHF 1,030 (EUR970) for the single trip from Zurich to Solden. After the car trip, we sent the receipt together with emails/communication messages to GetTransfer and requested reimbursement, eventually only half of our payment (EUR350) for a single trip was refunded to us. We asked for compensation of the EXCESS of EUR600 that we paid for the replacement car as a result of their failure in providing the service; after a lot of email communication, GetTransfer only agreed to give us EUR150 credit which could only be used for future booking. This is absolutely ridiculous! We would not dare to book any transfer with this company ever again as their service was totally unreliable. We again asked for the excess of EUR600 as compensation, GetTransfer refused and subsequently did not even reply to our email. So, we will NEVER book with GetTransfer again!! And we also advise everyone in the world not to do it, ‘cos you would risk getting into troubles and losing your money with no service, and no compensation.”

Helpful Report

Posted 5 years ago

“Don't go near them. Terrible service. Organised them to pick me up from Venice and take me to Cortina. Driver didn't turn up and the customer service team couldn't care less. I tried telling them before I left that the driver wasn't returning my messages and didn't think he'd be there and he wasn't! Their customer service did nothing to arrange a new pick up, just told me to get an Uber! Left me considerably out of pocket as I had to get an alternative, more expensive transfer. I travel a lot and this is quite frankly the worst company I have ever dealt with!”

Helpful Report

Posted 5 years ago

Dear Customer, we sincerely apologize that you had such a negative experience from using our Service. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 5 years ago

“Taxi took central London and took 5 hours instead of 2. We had requested a baby seat and only got a booster. Taxi driver had a guest in the taxi. Lost our plane tickets and had to take a night because of delay. Get transfer reimbursed a very small fees never apologised or came back to us.”

Helpful Report

Posted 5 years ago

We are sincerely sorry for the inconveniences caused. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“Waited for our taxi and no one showed up. We had given our flight number so they would be there on time. They took the €250 immediately after booking. Extremely unprofessional and unreliable service!!!!!”

Helpful Report

Posted 5 years ago

Dear Customer, we sincerely apologize that you had such a negative experience from using our Service. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 5 years ago

“Very bad company. I have paid in full for a cab from Rabat airport to the centre and the driver never turned up. Now they are inventing hundreds of excuses not to refund me. This is totally unfair. Please never book with this company as it’s not reliable.”

Helpful Report

Posted 5 years ago

We are sorry to hear about your negative experience with our company. Please provide us with your booking number at feedback@gettransfer.com and we will look into the case.

Posted 5 years ago

“Giovanni the driver from Get Transfer was very helpful and punctual. We recommend him and the company too”

Helpful Report

Posted 5 years ago

Thank you for sharing your experience with our service!

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Gettransfer Reviews

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