Name: Gettransfer
Address: 10, Larnaca
Rating: 4.28

“The company lied to me, the driver didn't turn up on arrival and whilst promised a refund having read the reviews on other sites realised this is probably not going to happen. On return journey the drive almost killed us. DO NOT USE WHATEVER YOU DO”

Helpful Report

Posted 5 years ago

Dear Customer, we sincerely apologize that you had such a negative experience from using our Service. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 5 years ago

“Awful and dishonest Sent incorrect vehicle for both journeys in Colombo to Ahangama My needs were for a long wheelbase car long enough for a surfboard. My contract was for a Honda Fit Shuttle (a long car) The cars were short and the drivers were in a very bad mood. The return journey was awful as the driver refused to take us. We later after some persuasion (he took pitty on us as we almost missed our flight home) took us but we had to pay toll road fees on top of the $100 paid already”

Helpful Report

Posted 5 years ago

We sincerely apologize for the inconvenience. Please, write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 5 years ago

“They robbed me !! A driver was waiting for me with a GET Transfer sign with my name on it and the correct adress. Upon arrival at the hotel the driver made me pay for the transfer saying that GET Transfer did not have payment contract with him and that I would be refund . Since I was travelling with my familiy, including small child I paid the guy to avoid problems. GET Transfer says they will not refund me and that this driver does not work for them!!! How in this world did he know my name and the hotel adress??? They said I did not show and the "correct"driver had to leave. My flight had no delays and I walked through the arrivals door at the correct time. Where was this "correct driver"?? Something stinks in this story. It seems it was a setup to charge me twice. This company should be shut down by the police !!”

Helpful Report

Posted 5 years ago

We sincerely apologize for the inconvenience. Please, write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 5 years ago

“Our driver cancelled our booking just before we got on a 14 hour flight to Lyon with our 2 small children. I called get transfer straight away and was told not to worry that they would have someone else waiting for us when we landed. And that there would be no additional cost incurred by us. Surprise, surprise. When we arrived having travelled now for 38 hours from Australia there was no driver. After calling get transfer again to find out where the driver was we were told they were still looking for one. We were then told they found one but we had to pay an extra 137 euros on top of what we had already paid. We had no other option but to do this as our children were exhausted. The driver then took 1.5 hours to turn up so in total we waited at the airport for over 3 hours. The car that was sent did not then even fit us all in and we had to sit our 4 year old son on our lap. The worst part however was that the car was not equipped with winter/snow tires and as we approached our hotel, it skidded out of control on the ice road and smashed into 5 parked cars and just narrowly missed a man walking on the road. We could have been killed by this car that was arranged by get transfer even though we clearly provided the detail of where we were going to in the alps. Obviously I cannot risk the lives of my family again by using this company on our return trip so I requested to cancel. I also cannot believe that they would expect me to pay for the first part of the trip including the additional 137 euros I was forced to pay for a trip that endangered the lives of both my family and people walking in the street. Get Transfer- it is unacceptable for you to simply reply to emails with the comment that someone will be in touch. It is also unacceptable that I have had to pay not just the full fare but an additional charge for a vehicle that was cancelled at short notice and was not roadworthy.”

Helpful Report

Posted 5 years ago

Dear Customer, We sincerely apologize that you had such a negative experience from using our Service. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 5 years ago

“Our driver cancelled our booking just before we got on a 14 hour flight to Lyon with our 2 small children. I called get transfer straight away and was told not to worry that they would have someone else waiting for us when we landed. And that there would be no additional cost incurred by us. Surprise, surprise. When we arrived having travelled now for 38 hours from Australia there was no driver. After calling get transfer again to find out where the driver was we were told they were still looking for one. We were then told they found one but we had to pay an extra 137 euros on top of what we had already paid. We had no other option but to do this as our children were exhausted. The driver then took 1.5 hours to turn up so in total we waited at the airport for over 3 hours. The car that was sent did not then even fit us all in and we had to sit our 4 year old son on our lap. The worst part however was that the car was not equipped with winter/snow tires and as we approached our hotel, it skidded out of control on the ice road and smashed into 5 parked cars and just narrowly missed a man walking on the road. We could have been killed by this car that was arranged by get transfer even though we clearly provided the detail of where we were going to in the alps. Obviously I cannot risk the lives of my family again by using this company on our return trip so I requested to cancel. I also cannot believe that they would expect me to pay for the first part of the trip including the additional 137 euros I was forced to pay for a trip that endangered the lives of both my family and people walking in the street. Get Transfer- it is unacceptable for you to simply reply to emails with the comment that someone will be in touch. It is also unacceptable that I have had to pay not just the full fare but an additional charge for a vehicle that was cancelled at short notice and was not roadworthy.”

Helpful Report

Posted 5 years ago

Dear Customer, We sincerely apologize that you had such a negative experience from using our Service. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 5 years ago

“No, that is true. I still didn’t get my money and still didn’t get feedback from your company. I even called to Moscow office and they were not able to say when I will get it .”

Helpful Report

Posted 5 years ago

We sincerely apologize that you had such a negative experience from using our Service. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 5 years ago

“No, it is true. I still didn’t get money and nobody responded on my email still too”

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Posted 5 years ago

“Stay away from this company ! They don’t pay money back. I canceled my transfer and still didn’t get money back after 17 days. Yesterday they had problem with international transactions , today I got answer about corona virus. Crazy !!! This company needs to be closed after lawsuit.”

Helpful Report

Posted 5 years ago

Dear Customer, That is a false statement, our company always provides fair solutions and support. Please provide us with your booking number at feedback@gettransfer.com and we will look into the case.

Posted 5 years ago

“We were ditched by our driver because of delay in US customs resulting in missed connection. Gave GetTransfer 7 hours notice but was offered no resolution and was told to re-book. No refund... not even a partial one. Apparently it's policy. DO NOT USE. The service on a bus is better!”

Helpful Report

Posted 5 years ago

Dear Customer, we sincerely apologize that you had such a negative experience from using our Service. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 5 years ago

“While in the air I had an email that i obviously could not see or reply to cancelling my transfer. On landing in Barcelona with my family I was told GetTransfer could do nothing when I called them. Apart from “Just use a local taxi sir”..!!! It took 10 days to get my money back plus I had to pay out an extra €150 to travel to Lloret de mar. Shocking customer service, my complaint wasn’t dealt with correctly and they did not refund me the full extra amount so ended up costing me more. Very disappointing looking at some of the other negative experiences people have had they really need to work on customer experience and service.”

Helpful Report

Posted 5 years ago

Dear Customer, Once again, please, accept our deepest appologies. We act as an intermediary between you and the carrier. We always try to provide the best service, but it is not always possible to anticipate carrier behavior.

Posted 5 years ago

“A transfer could become a nightmare I have booked many services with them, but after the last service, I will never use this service again. If you ever book a transfer, make sure to book a service where the provider really understand their business and take care of the customers. If there is an issue, GetTransfer do not know what happened and they just trust the taxi driver. This will damage you and you will never get your money back. I booked the service 2 weeks in advance for a relative asking for a driver who could bring a tag name as my relative hadn't access to mobile network in that country. The service was accepted. But the taxi driver didn't appear. My relative -who didn't speak the language- after 1.5h waiting was desperated and took another taxi.That taxi cost her 130€ as the taxi driver tricked her. Now, GetTransfer states that the service was done -with no real proof of the taxi driver- and they do not refund the cost that I paid in advance. The total cost of the taxi was 160€ plus a lost of face with my relative.”

Helpful Report

Posted 5 years ago

Dear Customer, we sincerely apologize that you had such a negative experience from using our Service. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 5 years ago

“Very Bad service,cheap but never Again,booked it on December Barclona airport and they let us down,when I saw the Russian flag on side I just felt bad but I was silly to book it”

Helpful Report

Posted 5 years ago

Dear Customer, we sincerely apologize that you had such a negative experience from using our Service. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 5 years ago

“Because of the flight delay, the carrier told us there is no transport free at the time of new arrival and so they contacted GetTransfer and GetTransfer confirmed they will try to find another transfer company for us. After arrival we had no information about new transfer so I had to call them. We had only number of another country and so the call was quite expensive. In this call the operator told me the driver is waiting at the airport so he will call him and call me back. After 25 minutes no call. I had to call again and this time another operator first tried to transfer me over to the first operator, however after a moment waiting spoke to me the same person telling me the change of pick up time was done with short time to pick up and so there is no transfer for us, nor no refund and we only can contract and pay new service. So we spend almoust one hour looking for the driver, because the currier told us GetTransfer confirmed they will try to find another service. And also waiting for the call back after the first call. Once at home, I´ve try to compain to the GetTransfer and they told me the transfer was there twice!!!!! What is obviously not true as I have informed the currier 2 hours before the pick up time that we have delay and even if the transfer would be where at the time we arrived, why operatitor told me there is NO transfer??? The company is not able to give me some explanation, only that the transfer was there and in their conditions is courtesy waiting time 1 hour at the airport, once the time pass by, the driver can leave without you and there is no refund. And the weirdest thing is when I have tried to claim the transfer cost from airport company and I downloaded the voucher again, GetTransfer changed the original pick up time. Originaly we had 17:00, what is also in the email with payment confirmation, however in the voucher was 19:00, what is the time when we arrived.”

Helpful Report

Posted 5 years ago

Dear Customer, we sincerely apologize that you had such a negative experience from using our Service. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 5 years ago

“I spoke to the driver 12 hours before scheduled ride to notify him that I needed him to come earlier. He told me that he was unavailable and that he would cancel my ride and arrange for a refund. I rescheduled my ride with another driver who was courteous and got us to our destination on time. I followed up on the refund for the first booking and after days and days of emails back and forth the driver apparently turned up to collect us even though he knew we weren't going to be there, provided proof that he was at the pick up location to Get Transfer and now Get Transfer are refusing to refund my money. The driver is a scammer and I will never use this company again.”

Helpful Report

Posted 5 years ago

Dear Customer, We sincerely apologize that you had such a negative experience from using our Service. Please, let us know your request number or write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 5 years ago

“The transfer from Bangkok airport to the hotel in central Bangkok was ok. It was a bit hard to find the pickup spot due to the driver's poor English, but it worked out. However, why the f*** do I get a call 04:20 in the morning getting asked to review the service? This happened 3 weeks after I got home. I don't want to get a call from you and especially not 04:20 in the morning when me and my family are asleep.”

Helpful Report

Posted 5 years ago

Dear Customer, We are sincerely sorry for the inconveniences caused. This is auto redial, it won’t bother you anymore.

Posted 5 years ago

“The driver was a no-show called the company they tried calling no answer from the driver did not get a refund the company's only interested in the money sided with the driver”

Helpful Report

Posted 5 years ago

Dear Customer, We are sincerely sorry for the inconveniences caused. Please, provide us with your booking number to feedback@gettransfer.com so we could check whether appropriate measures have been taken.

Posted 5 years ago

“Recently I had a very bad experience with gettransfer. Initially with the carrier and then with the way that gettransfer customerservices been respond. Beside the early booking and payment the driver didn't showed up and I was about to mis my flight moreover i paid three times more for the on spot taxi, no proper feedback and action was taken by gettransfer management They are totally unreliable and no responsibility Not recommended at all”

Helpful Report

Posted 5 years ago

Dear Customer, we sincerely apologize that you had such a negative experience from using our Service. Please, let us know your request number and write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 5 years ago

“Recently I had a very bad experience with gettransfer. Initially with the carrier and then with the way that gettransfer customerservices been respond. Beside the early booking and payment the driver didn't showed up and I was about to mis my flight moreover i paid three times more for the on spot taxi, no proper feedback and action was taken by gettransfer management They are totally unreliable and no sence of responsibility and accountability Not recommended at all”

Helpful Report

Posted 5 years ago

Dear Customer, we sincerely apologize that you had such a negative experience from using our Service. Please, let us know your request number and write to feedback@gettransfer.com and our Quality Assurance team will investigate the situation.

Posted 5 years ago

“Avoid at all cost ...left stranded at LAX ... prepaid but driver went off doing private uber ... waited over an hour and then had to find another cab... $100 out of pocket ... and this company doesn’t want to know .... a very bad company indeed .... avoid”

Helpful Report

Posted 5 years ago

Dear Customer, We are sorry to hear about your negative experience with our company. Please provide us with your booking number at feedback@gettransfer.com and we will look into the case.

Posted 5 years ago

“Bad experience.No refund for the return journey that we didn’t use .App useless / Inflexible service”

Helpful Report

Posted 5 years ago

We are sorry to hear about your negative experience with our company. Please provide us with your booking number at feedback@gettransfer.com and we will look into the case.

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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