LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,401 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,401 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

Write Your review

Tell us how LoadUp made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We used LoadUp to haul off a very large commercial grade treadmill that was in a bonus room upstairs. We booked it on Wednesday for Friday afternoon which was great that we didn’t wait long. The person assigning the team contacted me in the morning to confirm and notified me roughly 15-30 minutes before arrival. The two gentlemen (Robert and another man) were right on time and immediately started. It was very tedious given the significant weight and the staircase turning at the landing but they got it done efficiently and were on their way. Highly recommend this company and this particular crew. Excellent.”

Helpful Report

Posted 1 year ago

“The two men that came did a great job. They were very professional and respectful of the apartment. Thank you Loadup.”

Helpful Report

Posted 1 year ago

“The furniture pick-up went very smoothly,they were very nice.”

Helpful Report

Posted 1 year ago

“I was very pleased with the exceptional service. The team was very professional and curteous. I would highly recommend Bobbie Duncan.”

Helpful Report

Posted 1 year ago

“They were quick and efficient. We're very pleased.”

Helpful Report

Posted 1 year ago

“The 2 men who showed up to remove an ol sofa bed from our home were both Foreigners. The main guy could speak some English, but the 2nd in command could not speak or understand English, and seemed to be an Illegal Alien. I showed them the sofa and began explaining things to them when they started speaking spanish to each other in front of me and a few of my family members. I asked them nicely & gently not to do that cause I couldn't understand them. The main guy became Incensed, and his eyes turned Demonic. He berated me and said they knew what they were doing, and I could just leave. they said this to me IN MY HOUSE !!!! I left the room and quickly got my family members to go to the lower floor, I was that nervous of these guys.I went to an adjoining room and let them do their work, but watched them. Keep in mind, the day before, I removed 2 inside doors to help them with their move. We also moved the stove 8 ft. across the kitchen to help them. We also directed them to pull their moving truck all the way into our backyard, so they didn't have to move it that far. A lot of good being nice got me, huh ?? At the end the main guy, in broken English, berated me again. He said they had to take the sofa out in pieces, because the and counters were in the way (🤣😂) and it wouldn't fit thru the doors (you mean the ones I removed the day before ?? 🤣😅) and that it was my FAULT. I knew I had to give them the Tip I set aside for them (the one they didn't deserve), because if I didn't there would probably be some retribution on their part against us with some property or auto damage from them a few nights later. JUST HORRIBLE !!!”

Helpful Report

Posted 1 year ago

“Your team was courteous and efficient. The item was awkward, but Kevin and his coworker navigated the twists and turns expertly. I look forward to using LoadUp in the future.”

Helpful Report

Posted 1 year ago

“Nope, Never again!”

Helpful Report

Posted 1 year ago

“Mark was great! Fast, professional and courteous.”

Helpful Report

Posted 1 year ago

“The removal of my couch went very well .Miguel and his helper were friendly and competent .I would definitely refer you to friends .Thanks.”

Helpful Report

Posted 1 year ago

“These young guys did a great job. Efficient. In& out! No problems! Thank you.”

Helpful Report

Posted 1 year ago

“The removal of my couch went very well .Miguel and his helper were friendly and competent .I would definitely refer you to friends .Thanks.”

Helpful Report

Posted 1 year ago

“Very nice people, quick and easy pick-up.”

Helpful Report

Posted 1 year ago

“Pickup for king size bed, but because box spring comes in 2 pieces wouldn’t pick up 2nd 1/2 of box spring.”

Helpful Report

Posted 1 year ago

“Very disappointed. Did not want to bring a twin bed down the stairs without extra compensation. My daughter and I brought it down and put it beside their truck. We were charged $65 for that. Also wanted $100 to undo a few screws to remove a desk top to be able to move it. We undid most of the screws as well. All in all, a very expensive option.”

Helpful Report

Posted 1 year ago

“Arrived early Very professional Highly recommended”

Helpful Report

Posted 1 year ago

“Very polite and on time.”

Helpful Report

Posted 1 year ago

“The service was easy to book online and prices were fair. However, the service was poor. The gentlemen that came rested the sofa on our landscaping lights. When my husband told them they were on it, the guy responded it doesn’t matter. They broke our security sign and a high pitched sound device to keep cats away. So, the cost of the service was more in order to replace broken items because they were careless.”

Helpful Report

Posted 1 year ago

“Loader, Micheal Never showed up and called at 8 AM and wanted to come pick up the load, when it was scheduled for between 4-8 PM. Then could not come at the scheduled time. Wanted to move to another day. Then held the contract so no one else could showup, up and said good luck finding another loader. These contractors should be fired for poor service and not following instructions. Now I am trying to find another contractor to come get my items. Thanks for nothing.”

Helpful Report

Posted 1 year ago

“They were really great! Took the couch and loveseat in record time and were very friendly! Couple of great guys! Thanks!”

Helpful Report

Posted 1 year ago

LoadUp is rated 4.6 based on 7,401 reviews