LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.59

4.6 Rating 6,995 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 6,995 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“I booked this service to pick up bedframe, chest of drawers, dresser w/mirror and nightstand. The next day I changed the order after using the form for someone to contact me. Told them the order should reflect just a dresser w/mirror and recliner. Also emailed the change. They requested I pay $52.25 more to pick up the recliner, which I paid; although I should have received a refund from the original order. I also wanted to know what my refund would be, which no one could tell me. I called again the next day to find out about my refund. After being transferred 3 times I got disgusted and told them to cancel the entire order and refund my money. While waiting on the phone I booked another company and they came and picked up the items same day. Now I was told that they would only refund me 80% of what I paid. What a rip off.”

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Posted 1 year ago

“The gentleman where professional, highly skilled in there work and displayed a good disposition.”

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Posted 1 year ago

“On time! Great service!”

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Posted 1 year ago

“On time. Courteous. Great”

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Posted 1 year ago

“The gentleman where professional, highly skilled in there work and displayed a good disposition.”

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Posted 1 year ago

“Super easy! On time. Great communication. Took care of everything.”

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Posted 1 year ago

“I was initially dismayed when I was told that my pickup what happen between 8:00 am and 8 pm which meant that I might spend the entire day waiting for it. Instead, my loader contacted me at 10:30 am to say that he would arrive soon. He kept in good communication with me and arrived a short time later. The pickup was efficient, and I was left with the remainder of the day for my other tasks.”

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Posted 1 year ago

“Awesome service! On time and great text arrival messages as they were on there way!! 🤩”

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Posted 1 year ago

“Outstanding! I live in a town house that requires at least one flight of stairs to get in and out - no donation service would help me. Load Up’s crew came and got everything out in a timely manner, were extremely polite and cautious of my things, and even helped me move a few things that I couldn’t do alone.”

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Posted 1 year ago

“My first time and sure won’t be my last, the customer service was very professional and answered all my questions and was very patient with me. I had a very prompt pick up, the driver was so calm and professional . The service overall experience was excellent, you value and more than great value for your money. I recommend using Loadup.”

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Posted 1 year ago

“Friendly, quick and accommodating. Very easy process. Thank you!”

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Posted 1 year ago

“Great response. Very friendly. Professional! Outstanding!!”

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Posted 1 year ago

“Smooth transaction online. Immediate and follow-up communication with several people including Juan and Patricia. Juan kept me informed of his progress along his route. He and Henry were friendly and efficient in picking up our load. Left the site cleared and debris free. Couldn't be happier with this service. Would highly recommend LoadUp.”

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Posted 1 year ago

“The loaders were very careful. They got things out promptly and we were amazed at how organized they were.”

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Posted 1 year ago

“The guys arrived bang on schedule and then worked hard until loading was completed. The loaders were polite and affable. We were able to add extra items to our load and pay for them by credit card. It was a very satisying experience and I will recommend load up to my friends.”

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Posted 1 year ago

“This was great . I would use them again if I have big items ..”

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Posted 1 year ago

“Omg I had Jason, he was the best in the world. Hospitality efficiency and accuracy. The best hands down.”

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Posted 1 year ago

“Sam and his help were great”

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Posted 1 year ago

“Harold and his son did an excellent job. Were here on time very neat and put together replacement frame. I tested it and it’s great. Thanks Load up John T”

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Posted 1 year ago

“outstanding service from start to finish. My initial query was responded to within a half hour. Prices very reasonable. The crew that picked up the furniture texted to confirm, gave us an ETA, worked efficiently and were all around excellent. I highly recommend LoadUp”

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Posted 1 year ago

LoadUp is rated 4.6 based on 6,995 reviews