LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.59

4.6 Rating 6,995 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 6,995 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

Write Your review

Tell us how LoadUp made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They cancelled on me the day of the move. I had my entire move scheduled, booked and paid for are they cancelled without even telling me. I called support and they escalated it to send people out, and then cancelled again and weren’t going to tell me. I was absolutely screwed out of thousands of dollars.”

Helpful Report

Posted 1 year ago

“You guys are great! Was told morning pick up and they were here by 8:45 and gone by 9:00. Thanks again. Definitely recommend!!”

Helpful Report

Posted 1 year ago

“Professional, amazing company!!”

Helpful Report

Posted 1 year ago

“Professional, amazing company!!”

Helpful Report

Posted 1 year ago

“Your guys were excellent. Polite, hard working and fast. An asset to your company.”

Helpful Report

Posted 1 year ago

“I was kept well informed of their arrival time and John and Dimitri were extremely professional and efficient. They took extra care to not damage any surrounding items of my place as they took the item out to truck. Would recommend LoadUp to friends and family.”

Helpful Report

Posted 1 year ago

“Elida and her assistant were very courteous and showed up on time. They did an excellent job and I would highly recommend her.”

Helpful Report

Posted 1 year ago

“They charged me $200 to move a medium sized box of junk. They said most it was due to fees they charge. I won't be using them again.”

Helpful Report

Posted 1 year ago

“Excellent work ! Nice people also!”

Helpful Report

Posted 1 year ago

“Excellent work ! Nice people also!”

Helpful Report

Posted 1 year ago

“Came in by himself. Disassembled all the furniture and loaded it up by himself. Wasn’t here 5 minutes. GREAT JOB. Couldn’t be happier.”

Helpful Report

Posted 1 year ago

“Would rather in this day that an expected window for pickup is something far less ambiguous than 8am-8pm I would think you should be able to provide 2 hour or even 4 hour windows Aside from that both the price and the service where great and I will absolutely use load up again if needed”

Helpful Report

Posted 1 year ago

“Chris and his his team did a great job picking up the mattress. They were quick and friendly.”

Helpful Report

Posted 1 year ago

“The gentleman were very courteous and took care not to run into the walls or other furniture. Great care was taken and they were fast and efficient and knowledgeable about how to take furniture apart. Great service! 🤗”

Helpful Report

Posted 1 year ago

“Todd and Denise did a outstanding job!!! Patty and John”

Helpful Report

Posted 1 year ago

“He was on time & courteous I would have given a five but there was only one guy to pick up a good sized sofa. Did not mind assisting but @ 68 yrs old I have a fear of getting injured. Afterwards I felt good that I was able to assist”

Helpful Report

Posted 1 year ago

“Excellant service ...quick and great service personnel.Took care of my chair removal easily and with care..”

Helpful Report

Posted 1 year ago

“Gentleman was alone and had to pick up a heavy treadmill. Great job AAA”

Helpful Report

Posted 1 year ago

“Easy sign up through the website, helpful customer service conversations to help our loader, Brad, find us in a remote area where we had no cell service. And then Brad was quick, efficient, and friendly, making the whole experience exactly what we needed. Thank you, Load Up staff and Loader Brad!”

Helpful Report

Posted 1 year ago

“my Team of LoadUp helpers were incredible. I booked appliance removal last night at 10pm and they arrived at 10am prepared and removed my very old Washer Dryer/Stove/Dishwasher from my kitchen remodel. I would highly recommend this service for their professionalism, communication and general positive attitude.”

Helpful Report

Posted 1 year ago

LoadUp is rated 4.6 based on 6,995 reviews