LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,401 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,401 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“Awesome couple of guys! I thought it would take them a lot longer to do, but they were very quick and efficient, and very polite. Thank you for your service!”

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Posted 1 year ago

“I COULD NOT BE MORE PLEASED WITH MARK HELPING ME REMOVE THE ITEMS: HE DID A GREAT JOB! THANK YOU MARK!”

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Posted 1 year ago

“Happy to have the couch gone! The loaders were quick and efficient.”

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Posted 1 year ago

“Polite and professional”

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Posted 1 year ago

“We were pleased with the process to set up the appointment and the job the loaders did. The only thing that could be improved is the communication from the loader. He texted me at 1:30 to say he was outside my house. He wasn’t. I called several times and he eventually picked up. He texted me by mistake. They finally showed up at 3 pm. He never texted to say he was on his way before he arrived.”

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Posted 1 year ago

“Horrible to work with. First… I booked a time and date more than a month in advance of the needed date of service. And paid for it! For the next three days, I had a salesperson calling to book an appointment that’s already been scheduled and paid for! I called twice to get them to stop calling. They finally stopped bothering me. Then…. Crickets. Nothing. No contact. I contacted them a few days out to confirm everything was fine and they’d be there as scheduled. I also requested they come earlier within the four hour window, rather than later. The rep said they’d make a note. The day of service, I was supposed to get an e-mail and a text, by 8am, with the name of the loader and a better idea of the time. Nope! Nothing! I had to call them. They said I was scheduled and gave me a number to call the loader myself. He said he wouldn’t be at my place until after the scheduled service window. This set me back as I had other commitments. As they couldn’t honor their commitment, it made me late for my commitment. Once the loader arrived, they had a regular van. Way too small for the load as listed. They had to strap the mattress, box spring and sofa to the roof! Talk about Beverly Hillbilly! Not professional, at all. And, I find, the loader is a contractor and doesn’t work for LoadUp. He told me he didn’t get the job until a few minutes before I called him. They should have been scheduled several days in advance, not last minute. It seems LoadUp has a serious communication issue as well as a scheduling problem. I cannot recommend the company an, further, I don’t trust them!”

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Posted 1 year ago

“This is not a moving service it's an Uber for used furniture. Half an hour before our scheduled pick up time the driver called me and told me to carry my sofa sleeper to the curb so he could drive it away. That's right...they don't load the truck they apparently stand there with their hands in their pockets while you carry your furniture to the curb and load it onto their truck then they drive it away. What a ******* joke! I simply cannot understand how this company stays in business.”

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Posted 1 year ago

“The pick up team was very kind and professional.”

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Posted 1 year ago

“Such an easy and seamless experience using this service! I spent a lot of time figuring out the best option to get rid of my mattress, and this is definitely it! Would use again :)”

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Posted 1 year ago

“The guys were nice attentive. They worked really hard.They're friendly and I couldn't ask for a better service.”

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Posted 1 year ago

“Exceptional crew. They went above and beyond expectations. We needed to reschedule an organ removal at the last minute and they obliged. Communication was great. Value was great! Service was as requested! Will definitely hire them again.”

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Posted 1 year ago

“Setting up the service was fast and easy, and the representative, Belle, was really great to work with. LoadUp movers came the very next morning to collect items and will donate furniture to Tacoma's local charity organizations. Huge relief and weight off my shoulders!”

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Posted 1 year ago

“It was a small job done quickly and well. Thank you.”

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Posted 1 year ago

“Keith and his partner were very nice, professional and prompt. They got a heavy treadmill down the stairs quickly and without issue. I really appreciate their service.”

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Posted 1 year ago

“Professional service Prompt arrival I would use them again”

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Posted 1 year ago

“Very pleased with this service. Scheduling was easy and I received several notifications for my pickup. Bronze and his brother were very friendly and polite. Would definitely use this service again.”

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Posted 1 year ago

“Load up crew very professional and provided updates on arrival. Customer service responded very quickly with info.”

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Posted 1 year ago

“They are driving me absolutely insane. The service was fine, but they call, text and email me multiple times a day asking me "how they did" and I've asked them to please stop contacting me after I told them the service was fine. PLEASE FOR THE LOVE OF G-D STOP CONTACTING ME.”

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Posted 1 year ago

“The absolute WORST EXPERIENCE EVER! Driver arrived 2+ hours after the cut off window. I was never notified that he was going to be late! Customer service was a joke! 10/10 WOULD NOT RECOMMEND!”

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Posted 1 year ago

“Driver Gilberto never showed and then took a pic in front of my house and falsified a pic showing a couch on his truck he been had in his phone similar to mine and sent it to his boss now they think he picked up my couch/loveseat which is false I still have my old couch/loveseat at this point refund me my money what kind of people are they hiring in this company for Gilberto to lie about doing his job this my first time using this company.”

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Posted 1 year ago

LoadUp is rated 4.6 based on 7,401 reviews