LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,576 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,576 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“All’s well that ends well. Communications day of delivery was not the best. Seemed to be some confusion with multiple drivers assigned to pickup. Did not receive ETA until late in the assigned delivery window resulting in sitting around for three hours forty five minutes waiting for the truck to arrive. Could have used that time to run a few errands. Once the truck arrived guys were great, very friendly, personable and professional. Thank you.”

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Posted 1 year ago

“They were a little late but that’s okay..I believe they were having a busy day…he apologized for being late…my recliner loveseat was a heavy beast they were able to move it out into the bed of the pickup truck in no time at all…I was impressed…thanks guys!”

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Posted 1 year ago

“Very good service. Excellent communication with me. The driver was friendly and helpful. Thank you !”

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Posted 1 year ago

“Although there was some miscommunication as to time when the young man arrived he did an excellent job to remove my old furniture. He was polite and gracious and it seems overworked. Hope all your employees are this efficient and nice”

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Posted 1 year ago

“I live in West L.A. and I've used several junk removal services over the years. LoadUp is the best of them all. A price that can't be beat, responsive management, and courteous workers. I'll use them again, and I recommend that you do too.”

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Posted 1 year ago

“Pleasant and courteous”

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Posted 1 year ago

“Although we had to reschedule twice, worth the service! The men who came to haul my stuff away were nice and pleasant.”

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Posted 1 year ago

“On time, actually earlier them what my appointment was for which I loved the idea. They called 1st of course to make sure it was ok with me. Very friendly and awesome people. Definitely recommended this service”

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Posted 1 year ago

“I was very impress with Catalina calm professional approach in sorting out the details on how they would be able to lift this heavy couch on to the truck with the light weight equipment they showed me and how easy the steps were to completion. The helper stood aside with no interruptions as Catalina explain the process. This team fully gave a good representation that was good for the company.”

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Posted 1 year ago

“Myron was phenomenal! Easy process and no wasted movement. 10/10 satisfaction.”

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Posted 1 year ago

“We scheduled LoadUp a week in advance to come haul a few items away from our home. The day arrived and we got a call from the loader who informed us that they couldn't make it because they were busy "moving" and they might be able to come "late" the next day. We called a larger competitor (you know the one) and had them come out the same day with no issue. When I called LoadUp to get a refund, they informed us that they would only be able to refund 50% of the order due to it being a same day cancellation. This company contracts out haulers so your experience will come down to that person's schedule, where the company seems to have no control or oversight. This was frustrating because we spent all morning preparing for the driver to arrive only for them to cancel an hour before service, also triggering the partial refund. Please do yourself a favor, call another hauler - don't let this company take your money and run.”

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Posted 1 year ago

“We were satisfied for the work they did. Happy there was a service that could take our things we didn't want.The guys were very nice and hard working.”

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Posted 1 year ago

“The team that came to remove, our items were very professional, courteous, true white glove service. Very friendly and made sure they removed our items with professionalism and expertise. Highly recommend this. Team.”

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Posted 1 year ago

“They were nice enough guys but clearly not professional movers. They had a hard time getting furniture out and had to take it apart (we got it in without needing to do that). In the process they scratched the door jam and wall in the house in several spots. They also left deeper marks in several areas by the door. We cleaned it up but will need to do touch up painting.”

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Posted 1 year ago

“Our pick up was delayed with no follow up from the driver. We finally got service the following day . I rated the service a 4 because although the driver failed us, the company stayed in contact with us and completed the order promptly the first thing the following day.”

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Posted 1 year ago

“Very professional. They accommodated a change in my schedule. Movers were professional, friendly, and competent. They arrived when the said they would. I’d recommend LoadUp.”

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Posted 1 year ago

“Adrian and his partner were great! They were great communicators, and very personable and professional. The whole pick-up was quick and went without a hitch. I really appreciate that and will remember LoadUp in the future. Thank you!!”

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Posted 1 year ago

“Excellent . Gentlemen were prompt courteous and knew what they were doing. In and out in minutes and were careful not to scratch or scuff anything. Great job by Eduardo and crew 👍”

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Posted 1 year ago

“Excellent service highly recommended this company.”

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Posted 1 year ago

“Nice strong men. Very efficient and quick. Recommend.”

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Posted 1 year ago

LoadUp is rated 4.6 based on 7,576 reviews