LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,401 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,401 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“Great team communication beforehand, individual tearing down and removing a bed I was replacing was polite, clean and efficient. I was assured that because it was of good quality, it would be saved and not sent to landfill. I recommend LoadUp's service.”

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Posted 1 year ago

“I was very happy with LoadUp. There was a small issue but they made it right. I would definitely recommend them.”

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Posted 1 year ago

“Very punctual!”

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Posted 1 year ago

“Not only quick and efficient, the price beat everyone else's quote. Jonathan showed up on the time he mentioned, was able to beat my expectations on being able to load up everything and did it all with a smile and a fantastic attitude. Would highly recommend him for anyone else needing items hauled away!!”

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Posted 1 year ago

“The loader was so friendly and courteous. He was in and out in less than 5 minutes. I will definitely use this service again.”

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Posted 1 year ago

“I am a repeat customer with Load Up so this is just a Devil In the Details warning. I called for another pickup of old electronics yesterday. In less than 14 hours, my buddies earmarked some of that stock as stuff they would like to take so that problem was happily solved. The sad part, when I called back to cancel my pickup, Load Up charged me 20%... for nothing. Stating that the only full refund they provide is if you call back within 15 minutes of placing the order. WTH Load Up? I have a third order with them mid February, this one may be my last as I strongly object to any company refusing to provide a reasonable refund policy esp in under 24 hours from when I placed the order and six full days in advance of the scheduled date of service. Really weird policy, folks.”

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Posted 1 year ago

“From the beginning to the end every person I spoke to (and there were several of them) was so nice, communicated well, and were so accommodating when I had to reschedule. Love these folks!”

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Posted 1 year ago

“Excellent service on time service I recommend loadUp …”

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Posted 1 year ago

“I had a special circumstance with our pickup and Vincent, our loader, could not have been more kind and helpful. I will definitely recommend LoadUp to my friends!”

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Posted 1 year ago

“Thank you for your service. Very prompt and professional. I will definitely use again. Thanks”

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Posted 1 year ago

“On time and very friendly pickup crew. Recommend providing shoe covers for the men. Overall very satisfied with using this service. Thank you.”

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Posted 1 year ago

“Fabulous. Rodrigo and his colleague were fantastic. The best service.”

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Posted 1 year ago

“My loader was Miguel and he was outstanding. I was very happy with the exceptional service received, from the time I scheduled the pick up to the day they arrived and picked up the items. They were on time and kept me updated every step of the way. They are a true 5 star company. Very professional, and great service. Thank you, very much!”

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Posted 1 year ago

“Johnny and his team worked extremely fast, showed up on time and even helped with extra work for no charge. Highly recommended!”

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Posted 1 year ago

“Owen was great. He communicated the time for arrival and was very professional.”

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Posted 1 year ago

“Very good service and friendly people”

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Posted 1 year ago

“Ruben and partner were very nice and polite . They got in and out in Record time”

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Posted 1 year ago

“I called regarding a double size foam mattress topper that is less than 1 year old how to dispose of and or donate. I was told your company could not help but would send me a list where to dispose of or donate. Never received a list or call back regarding assistance is re cycling, disposing and or donating. I don't think I would use a company that would just ignore all in recycling or donations. Grace”

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Posted 1 year ago

“Thank you for the excellent service you provide. Our loaders were on time and very polite and efficient. I will certainly recommend your service and use you again.”

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Posted 1 year ago

“Very friendly and professional from start to finish. I was kept in the loop from start to pick up. I would definitely recommend this service and would use again”

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Posted 1 year ago

LoadUp is rated 4.6 based on 7,401 reviews