LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,575 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,575 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“I was very pleased with the pickup, arrived head of schedule and were very friendly, fast & efficient, I will recommend you guys to others. Thank you”

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Posted 1 year ago

“Very impressed! Came a little early but was grateful I didn't have to wait. Very polite! In and out in minutes. Will use service when needed again. I also tipped them with cash.”

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Posted 1 year ago

“Perfect job, took less than 3 hours would use them again.”

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Posted 1 year ago

“On time. Great service. Friendly”

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Posted 1 year ago

“Excellent customer service. Job well done.”

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Posted 1 year ago

“Excellent service. Easy to schedule online.”

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Posted 1 year ago

“I had a great experience with LoadUp. The employees arrived on time, and were very professional. I was so pleased that they were able to take all my items. I would definitely use LoadUp services again.👍”

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Posted 1 year ago

“This is my second time using LoadUp and both experiences were excellent. The process is so efficient, the team are communicative and the removal folks were so friendly. Still the top of my list for any junk removal!”

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Posted 1 year ago

“I requested an email quote. Text quote was sent to my husband who gave them credit card information thinking it was the company I chose. When he contacted them to let them know the error, they canceled the job and charged my credit card 20% cancellation fee. The cancellation was 6 days in advance! When I called customer service all he did was repeat the scripted line “because the job was booked and paid for, the cancellation fee applies”. Thankfully booked with my credit card and the charge was disputed. Be careful when booking and use a credit card for protection!”

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Posted 1 year ago

“Kingsley was amazing. The entire team was so professional, prompt, and very nice! Will use again for sure.”

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Posted 1 year ago

“Prompt and courteous”

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Posted 1 year ago

“Kingsley was amazing. The entire team was so professional, prompt, and very nice! Will use again for sure.”

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Posted 1 year ago

“Very nice gentlemen who focused on getting the job done. Would use their services again.”

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Posted 1 year ago

“My pick up window was 8-12 in the morning. i had 11 items and book the appointment a week ahead of time. First contact was 9:30am when i reached out to them, their estimate was 12 noon. At 1:30pm i reach out again and they said 2-3pm. They showed up at 2:20. I wasted a whole day sitting at home for them to come. Not happy at all. I had all items in my garage for them. I can't imagine giving them more business unless you just have to have mattress disposed of.”

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Posted 1 year ago

“Very easy scheduling. Loaders were fast, hard working and professional. Will definitely recommend.”

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Posted 1 year ago

“The young man who did my pick up did an outstanding job .I can't believe he did the job by himself he was wonderful.God bless that wonderful young man for doing such a beautiful job”

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Posted 1 year ago

“Great service.”

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Posted 1 year ago

“My slot was booked between 8-12. At 11:30 I got a call that the truck got a flat and they were getting it replaced and would be on their way. I asked for an ETA and received nothing. At 1 I checked in and asked if there was an update and was told the tow truck was close and they’d be coming righth after that. At 3pm I had to ask for another update and was then told they needed to go and get the tired first and they just picked it up and should be fixing it soon. I understand that some circumstances and unplanned, but it is frustrating to have to keep reaching out for any progress while my couch is in pieces standing in my kitchen. If a service is going to be outside of 2 delivery windows, it would be helpful to have the person provide updates or to have them request a different truck be sent out. It’s been 8 hours and I still don’t know when my stuff will be picked up because the driver has only provided vague updates along the way.”

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Posted 1 year ago

“William and his wife were excellent, very professional. Communication was great. I would recommend LoadUp to anyone who is in need of having items removed.”

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Posted 1 year ago

“All’s well that ends well. Communications day of delivery was not the best. Seemed to be some confusion with multiple drivers assigned to pickup. Did not receive ETA until late in the assigned delivery window resulting in sitting around for three hours forty five minutes waiting for the truck to arrive. Could have used that time to run a few errands. Once the truck arrived guys were great, very friendly, personable and professional. Thank you.”

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Posted 1 year ago

LoadUp is rated 4.6 based on 7,575 reviews