LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,647 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,647 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“They were prompt and courteous. I would use them again!”

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Posted 3 years ago

“Actual pickup was fine- nice couple. However getting to this point was chaotic. Originally scheduled for Monday, then Monday was bumped to Friday. On Friday, after waiting most of the day, I was told nobody available so they would leave a measure for next rep that I was a priority for Saturday. Saturday was told not able to pick up mattress so how about Monday. Then was told Sunday. Wow.”

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Posted 3 years ago

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Posted 3 years ago

“Julius did a GREAT JOB! He was courteous, on-time, and careful to not damage anything. The experience could not have been better. Thank you, Julius!”

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Posted 3 years ago

“Missed 4 hour window-Missed second time scheduled-missed pickup the next day. I'm sure they will refund and blame a contracted driver but it's on them for hiring out unreliable services. Go elsewhere Go local”

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Posted 3 years ago

“Nick was a very nice young man who, along with a partner, loaded the mattress right up and left with no issues. However he was scheduled for between 8-10 then I got a notice it was from 8-13, then I got a notice from 11-12. Then he called an hour out and said it would be 11:20. My whole morning was shot waiting on their arrival. We also had difficulty scheduling the pick up and assembly of mattress and the arrival of the mattress. We received the mattress 10 days ago and just now had pick up. That was frustrating. I do not blame Nick for this. We paid to have pick up and set up of the new mattress but we found two guys to set up the mattress for us. I think Big Fig and Load Up need to better coordinate their delivery system.”

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Posted 3 years ago

“Very polite, professional staff.”

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Posted 3 years ago

“Originally, delivery scheduled for a 12 hour window. On day of service, expected a more targeted window. Instead, received a single morning text and then heard nothing at all from the company. At 6 pm I attempted to cancel by the provided chat link. Over 30 minutes, the company provided only a single response. Was notified 3 minutes before the end of the 12 hour window that the driver was on the way and then got a call from the driver 15 minutes later. No excuse for this kind of unprofessional lack of communication. Never again.”

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Posted 3 years ago

“Jeremy and his helper were super kind. Kept me informed of his arrival time. Would use them again.”

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Posted 3 years ago

“Jeremy and his helper were super kind. Kept me informed of his arrival time. Would use them again.”

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Posted 3 years ago

“Load Up are really well priced, efficient and I love that they donate items that are picked up. Really great company, will def use again!”

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Posted 3 years ago

“Awesome service. Highly recommend. Gave us a time from 9-12 and arrived about 9:15 with updates all morning on their exact arrival time.”

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Posted 3 years ago

“Great Service, fast and efficient! Very nice guy.”

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Posted 3 years ago

“Great experience, loader Brigitte was super communicative, friendly and professional. I wouldn’t hesitate to recommend or use LoadUp again.”

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Posted 3 years ago

“Great service. Great communication. On-time and very personable!”

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Posted 3 years ago

“Excellent customer service and very friendly! Arrived in a timely manner and extremely communicative. Thank you!”

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Posted 3 years ago

“The guys were professional, prompt, and friendly. They did an amazing job getting the pieces of furniture out. Highly recommend and will definitely use this service again!”

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Posted 3 years ago

“Friendly service”

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Posted 3 years ago

“Easy, quick, very nice movers, and reasonable price.”

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Posted 3 years ago

“LoadUp called ahead of coming, arrived promptly as scheduled, did an excellent job adjusting the mechanical bed. And we’re very pleasant as well as efficient.”

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Posted 3 years ago

LoadUp is rated 4.6 based on 7,647 reviews