LoadUp Reviews

Name: LoadUp
Rating: 4.58

4.6 Rating 6,449 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 6,449 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Write Your review

Tell us how LoadUp made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good communication, on time, pleasant. This was a pick up.”

Helpful Report

Posted 1 year ago

“Our Pick up person was VERY good. Hard working and was extremely efficient. Thank you!!!”

Helpful Report

Posted 1 year ago

“Great service. Very nice people to work with.”

Helpful Report

Posted 1 year ago

“The couple who came and got my couch were so nice and did a great job. The couch was curved and unwieldy, but they were very careful and respectful! I would recommend them! 5 star all the way!”

Helpful Report

Posted 1 year ago

“5 for the loaders, but only 1 for the unresponsive front office/management. Probably won’t use this company again.”

Helpful Report

Posted 1 year ago

“Communication was excellent. Driver and helper were great!! Put on the foundation and mattress and made sure we were totally satisfied before they left. Would definitely recommend this service to anyone!”

Helpful Report

Posted 1 year ago

“Loved how professional Keith and his son were. They were awesome. Since it was hot and quite a job, gave them a cold drink too.”

Helpful Report

Posted 1 year ago

“Our Pick up person was VERY good. Hard working and was extremely efficient. Thank you!!!”

Helpful Report

Posted 1 year ago

“I needed my sofa out of my place ASAP as I was having a new one brought in. Nobody was able to get it removed today until I ran across LoadUp. I scheduled a pickup and they were here within an hour and a half! John, the driver, was awesome. He was prompt, communicative and he and his guy moved my sofa out super quick. I'd definitely use this service again.”

Helpful Report

Posted 1 year ago

“Need to be more accurate on pickup schedule Text message stated 8 am arriving time 1230”

Helpful Report

Posted 1 year ago

“I submitted my request online and less than one hour later they were at my home! Very accommodating, polite, and efficient! I would certainly use this service again when needed!”

Helpful Report

Posted 1 year ago

“Friendly, fast and on time! Very impressed with this service! Thank you so much!”

Helpful Report

Posted 1 year ago

“Really nice and trustworthy company ! We will not hesitate to contact LoadUp again !”

Helpful Report

Posted 1 year ago

“I’d give them 10 stars if I could. Excellent communication, right on time, and pleasant guys did the pick up. Thanks so much.”

Helpful Report

Posted 1 year ago

“Very quick service”

Helpful Report

Posted 1 year ago

“The guys that came were very nice and polite, they did the job quickly and efficiently”

Helpful Report

Posted 1 year ago

“I’d give them 10 stars if I could. Excellent communication, right on time, and pleasant guys did the pick up. Thanks so much.”

Helpful Report

Posted 1 year ago

“Louis and his partner were great! Excellent service!”

Helpful Report

Posted 1 year ago

“The movers were wonderful, as well as very professional! I hope to use them again next time!”

Helpful Report

Posted 1 year ago

“The guys worked very hard under difficult circumstances since my basement had just flooded and there was sludge on most items. They cleared out a lot of things that were moldy due to past times that my basement flooded. I would definitely hire Loadup again.”

Helpful Report

Posted 1 year ago

LoadUp is rated 4.6 based on 6,449 reviews