LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,897 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,897 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

Write Your review

Tell us how LoadUp made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Both gentlemen came in and were extremely polite. They had the king size mattress out in less than five minutes. They were very polite and I would definitely use this company again.”

Helpful Report

Posted 1 year ago

“In this case, I had already hired Load Up to remove 23 years of unwanted junk! They were prompt and a nice professional manner about their task ahead. This last visit two very nice professionals as well... There task was to assemble an 8'×10 " resin shed, with windows, ventilation, as well as a floor! This assembly was tricky!! For sure! The weather conditions were hardly favorable! They came at five o'clock & they didn't leave UNTIL THE JOB WAS DONE... DONE, DONE!! It was well after midnight!! I Tipped them very well... Appropriately well!”

Helpful Report

Posted 1 year ago

“The movers were great! However, I had disposed of several pieces myself, expecting to receive a discount on the itemized price. What I wasn’t told—until after the fact—was that any refund would simply be deducted from the original discount I had already been given. In the end, this meant I received almost no actual refund at all. What’s most frustrating is that this crucial detail was never communicated to me over the phone. This omission wasn’t just an oversight—it was a conveniently vague policy that worked entirely in the company’s favor. Had I known this upfront, I would have made very different decisions. It left me feeling misled and taken advantage of.”

Helpful Report

Posted 1 year ago

“It was nearly impossible to find a mattress removal service that comes to Wellington, Colorado, so I am grateful to LoadUp. It took a couple more days out from the initially scheduled pickup time for them to remove the mattresses, but they were in communication with me throughout the process and let me know they were short-staffed. Everyone I spoke with was friendly and helpful.”

Helpful Report

Posted 1 year ago

“Very good service, show up between appointment and get job done.”

Helpful Report

Posted 1 year ago

“The 2 guys that showed up, Mathew and Jim were great. Moved the 2 items with no issue and were very polite and professional. Would definitely recommend them and use them again”

Helpful Report

Posted 1 year ago

“Excellent service and very fine men! Thanks to both!!”

Helpful Report

Posted 1 year ago

“pick up was very smooth thank you staff for making it so easy.”

Helpful Report

Posted 1 year ago

“Michael rates a solid 5, but there should have been 2 loaders for the reclining sofa”

Helpful Report

Posted 1 year ago

“easy to communicate and get the job done yay”

Helpful Report

Posted 1 year ago

“We agreed for their team to help unload two shipping containers. They then went slow on the first container and used up all the hours I paid for. They did not keep their end of the deal. Be careful if you use them to move your house. They might move half of your belongings then tell you that you need to pay again if you want the other half moved as well. They estimated the job and told me they could handle it the changed their mind. Customer service has been no help, every 3 hours I get a text from a new person asking how their service was. After I explain what happened I get no response.”

Helpful Report

Posted 1 year ago

“Joseph was amazing! Great communication! Thanks!”

Helpful Report

Posted 1 year ago

“LoadUp picked up my upright freezer on time. The gentlemen were professional and courteous. Will definitely use them again!”

Helpful Report

Posted 1 year ago

“One man to do a lot of heavy lifting. I was amazed how he was able to do it and how fast he was. I will definitely call you when I need your service. I definitely recommend your service!”

Helpful Report

Posted 1 year ago

“They were very polite, professional and worked very well with removing my pieces of furniture. I would highly recommend them to anyone who needs any assistance with removing furniture. I would definitely use them again in the future.”

Helpful Report

Posted 1 year ago

Helpful Report

Posted 1 year ago

“Pricing outrageous what a rip off”

Helpful Report

Posted 1 year ago

“Confirmed set up day before with a 4 hour window. Confirmed a time the day of with a 1 hour window. Never showed up. Offered a $25 Amazon gift card as compensation. Absolute trash company.”

Helpful Report

Posted 1 year ago

“Wonderful hard working young man. Worth his weight on gold. He was here and gone in a little over an hour. I made the appointment yesterday and i was able to get this picked up today. I will tell everyone how amazing you all are.”

Helpful Report

Posted 1 year ago

“Quick and easy pickup. Highly recommend.”

Helpful Report

Posted 1 year ago

LoadUp is rated 4.6 based on 7,897 reviews