LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 8,151 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 8,151 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“Two men from LoadUp were right on time, cheerful, and competent. They worked well together, and quickly loaded my items from two different rooms plus the basement and the garage. I highly recommend.”

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Posted 1 year ago

“Two pleasant men very helpful”

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Posted 1 year ago

“This was fast scheduled pick. The guys called, arrive and were polite. My only problem, didn't carry plastic cover for the mattress. Overall Good and thank you”

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Posted 1 year ago

“This was my first experience using LoadUp but won’t be my last. The driver and his partner were polite and respectful. They worked quickly and carefully.”

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Posted 1 year ago

“very good and fast.”

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Posted 1 year ago

“Gabriel and his team were outstanding—both effective and efficient. They got the job done quickly and really saved me with their availability for a last-minute booking. If you’re moving out or looking to donate some items, this is definitely the way to go!”

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Posted 1 year ago

“Crew needs some training. One of them was reeking smoke/weed smell. Walked in straight with shoes on.”

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Posted 1 year ago

“The guys showed up 3 hours after the requested pickup time slot.”

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Posted 1 year ago

“Great first time experience with this company. Will use again in the future. Gentlemen were very courteous and professional”

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Posted 1 year ago

“I paid nearly $300 for LoadUp to remove a queen bed (with mattress), sofa, and desk. The cost itself wasn’t my issue. I would have gladly spent $500 elsewhere had I known how unnecessarily complicated and stressful their process would be. From the start, I was sent in circles. Their virtual assistant quoted me, asked if the bed frame needed disassembly (I said yes), then an agent texted me the same question again (I said yes again). Hours later, another message came asking which part of the bedframe needed disassembly. How is a customer supposed to know that? I offered to send a picture. Instead, I got a call where they repeated the same questions as if I had never ordered at all. Then they claimed disassembly wasn’t included, despite me confirming it multiple times. After wasting another 30 minutes repricing the order, I paid again just to get it finalized, this was already 12 hours since my first booking. On removal day, the worker they sent asked if the mattress was included, because apparently that wasn’t on the order. At that point I nearly lost it. I handled it directly with the worker because if I had to deal with LoadUp again, I would have had a stroke. The problem isn’t the money. It’s the absolute incompetence and chaos in how LoadUp handles orders. If you charge differently for different frames, disclose that upfront. If your AI assistant can’t properly record what the customer confirms multiple times, don’t use it. And if your team can’t read or update the order consistently, don’t make the customer repeat themselves endlessly. This company turned my moving day into a nightmare. I do not recommend LoadUp to anyone. Save yourself the headache and hire someone else.”

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Posted 1 year ago

“Wonderful! Very nice guys! Efficient!”

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Posted 1 year ago

“Real nice. On time.”

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Posted 1 year ago

“LoadUp is our go to for junk removal. The teams are always professional and ready to help. They’ll even come on short notice. Thank you, Luis! Won’t trust anyone else.”

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Posted 1 year ago

“They were on time,called ahead,quick and efficient. Nice people.”

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Posted 1 year ago

“Excellent service. Alan and his partner were courteous and professional.”

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Posted 1 year ago

“Todd and Denise were absolutely outstanding! They communicated with us every step of the way and were consistently prompt, courteous, and professional. Their teamwork and dedication truly made a difference — an exceptional experience all around!”

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Posted 1 year ago

“The collectors were awesome. Very professional and careful with removing everything. I highly recommend them!”

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Posted 1 year ago

“Great business practices what they advertised no beating around the bush.Would strongly recommend them again”

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Posted 1 year ago

“Mr. Leo and his helper was very thorough very polite. Went above and beyond. Very compassionate. Worked hard, careful and fast. We would recommend them to anyone else we know that are looking for help. Thanks so much”

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Posted 1 year ago

“Very good service. Staff friendly and professional.”

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Posted 1 year ago

LoadUp is rated 4.6 based on 8,151 reviews