LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,400 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,400 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“LoadUp was given my information by a moving company that did not service my area. I agreed to their loading services for my move based on the limited information that I received via text and phone from a person named "Tea". A few days later I attempted to cancel their services because of a major stumbling block in the sale of my home. They then informed me that there is a 20% cancellation fee to cancel their service ever, 50% if less than 24 hours before. I tried to cancel 28 DAYS before. I have a photo of the agreement that I was sent via text and several emails back and forth. Now I have to get my bank involved and my dealings with them have just gone from bad to worse. My advise is read the fine print and make sure you will use their service before signing up to avoid a bind like I have found myself in.”

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Posted 10 months ago

“Abraham and his partner did an EXCELLENT job moving our heavy furniture!!! I’m very disappointed with the company only sending 2 men when we specifically told the company it would take at least 4 men to remove and take apart very difficult furniture. Abraham and his partner were very precise and careful with everything!! Thank you to the men!!!”

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Posted 10 months ago

“They were very good at what they did!”

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Posted 10 months ago

“After an iniytial estimate that was just for hauling, I asked for a more detailed estimate that acknowledged the need to disassemble a large trampoline and safety net. after providing photos I had another estimate that took into account everything and it was still very, very reasonable. I signed up, paid, and the next day the workers arrived at the stated time and within an hour had completed the job. I was very impressed and pleased. I would turn to them first in the future: people doing what they say they will do for the stated price makes them special.”

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Posted 10 months ago

“Syed did a great job picking up the mattress and was both friendly and professional throughout the process.”

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Posted 9 months ago

“Super great service and experience. The team was quick and professional, they text back quickly and setup was easy. I would definitely use LoadUp again!”

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Posted 9 months ago

“Excellent service! Great communication and very professional. Highly recommend if you need someone to load up your stuff and get it gone!”

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Posted 9 months ago

“I was very pleased with my LoadUp service today. Doug was very pleasant and hard-working. I would definitely hire LoadUp again and request Doug.”

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Posted 9 months ago

“Excellent service- friendly and hardworking”

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Posted 9 months ago

“Eric provided great service and was personable and professional. I got the work done completely and quickly. Definitely I recommend him.”

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Posted 10 months ago

“Very easy to schedule, excellent communication, driver was here on time and service completed in less than 5 minutes. Highly recommend!”

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Posted 10 months ago

“Amazingly easy to set up, kept me notified of pickup time window, and Kellie was amazing. Super professional and efficient and polite. Thank you!!”

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Posted 10 months ago

“Super easy to use- came on time and completed the job with satisfaction.”

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Posted 10 months ago

“Great guys did wonderful job!”

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Posted 10 months ago

“Jason went the extra mile and was very thorough on the job. I would highly recommend him and will request him next time I have a need for the services of LoadUp.”

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Posted 10 months ago

“The driver was extremely pleasant and professional . He gave me great advice on moving issues in general. The communication was spot on. They're a little pricey but came in 24 hours . Give Charles a raise!”

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Posted 10 months ago

“Eric was very good and removed from the ground the 2 4x4 stakes and the board, and the 32 stone bricks were removed. I forgot to ask him to pick up the microwave that was on the list. I would like Eric or if not Eric some other team member to remove 2 more stakes, 9 Pacers and the microwave. Thanks to Eric and his son for the great work on short notice and on Sunday.”

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Posted 10 months ago

“Wonderful service. Used them to remove old mattress and put together a frame and foundation for a Helix mattress. Very attentive to detail in the installation and removal process, but also super quick. Would definitely recommend. It was also easy to schedule an appointment online and they arrived precisely when they said they would. Thank you! We will sleep well tonight.”

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Posted 10 months ago

“Even though I live on the 3rd floor, Adam was ready to please! He got the job done to my satisfaction and made sure things were back in place before he left. I will use LoadUp again and refer to others if the need arises.”

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Posted 10 months ago

“Adrian was very helpful and friendly. I appreciated his assistance.”

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Posted 10 months ago

LoadUp is rated 4.6 based on 7,400 reviews