LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,239 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,239 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“This is definitely the best service around! They are highly professional, extremely prompt and quick with their service and have such professionalism. The gentleman who removed two couches from my house did it with such speed and grace which I would’ve not have known to be possible before witnessing myself. I’m so appreciative of load up and would recommend the service to anyone!”

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Posted 2 years ago

“I specifically requested shoe covers. They did not have. They put plastic bags on shoes that are provided to clean up after pets. Service was fine. However, I think you are VERY expensive.”

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Posted 2 years ago

“The team was very quick, professional, and efficient. I would definitely use this service again.”

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Posted 2 years ago

“Excellent service!”

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Posted 2 years ago

“Amazing service. Kind, courteous and skillful person who treated our home as theirs and delivered excellent service. Love the feature where I can tell exactly when to expect arrival of the crew. Worth every penny!”

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Posted 2 years ago

“LoadUp was fantastic and so easy to use! I placed a request to pick-up an old heavy desk just two days in advance. Then had to reschedule due to my schedule and it was all very easy. Paying upfront was a bit odd but the driver called when they were 20 minutes away. I do wish I had been given a smaller window sooner, but given the price and promptness, would definitely use them again! So efficient and very nice guys!”

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Posted 2 years ago

“I was unable to connect with the link sent. Your people were professional, polite, and efficient. They completed the job requested in a timely manner. I would refer Load-Up to anyone who needs your services.”

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Posted 2 years ago

“Good communication in getting a time for pick-up. Our driver Virgil and his helper removed a queen size bed mattress, box springs, and frame in short order. Both were extremely friendly and courteous. I'd gladly use this service from LoadUp again and highly recommend it to anyone.”

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Posted 2 years ago

“Very personable and efficient team. Will use LoadUp again!”

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Posted 2 years ago

“Our loader, Napoleon and his assistant were very efficient and friendly. I thought that they were going to have a problem with the sofa bed couch and the bedroom set but it was a very smooth removal. I will recommend LoadUp to my friends and keep you in mind for my next removal. Thank You!”

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Posted 2 years ago

“We are very disappointed with your services. We chose a time slot of 12pm-4pm and no one called me until I called them. Then, I learned I might not have anyone show up because a driver said his a/c was broken in the van so he was trying to figure things out. Finally, only after I attempted to resolve the situation (when it wasn't my duty to do such things), someone called me at 6pm...I was off of work at 5:15pm and made it clear to my driver to contact the number I gave him. I was also later informed that the drivers and workers did not help carry the load over to their truck and just waited for our employees to put it on their truck. Will never be using this service again.”

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Posted 2 years ago

“Driver was super flexible with my hectic work schedule. First time using LoadUp and definitely won't be my last. A+ service”

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Posted 2 years ago

“The loaders showed up right on time, I had plenty of notice of when they were coming, all three of them were efficient, professional, polite, careful, and helpful! And remarkably cheerful, considering the 100% humidity and pouring rain! Thanks so much!”

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Posted 2 years ago

“The home office took care of the problem I was happening and it all worked out. I would use LoadUp again.”

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Posted 2 years ago

“The home office took care of the problem I was happening and it all worked out. I would use LoadUp again.”

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Posted 2 years ago

“Ricardo and his teammate were on time and very pleasant to speak with. They made pick seamless and highly recommend this team”

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Posted 2 years ago

“A huge thank you to my movers. They were amazing and patient with my weirdly angled home/low ceilings. They got the 2 piece sectional out of my house in under an hour which is a huge accomplishment as it took several hours to get it in the house 13 years ago. They went above and beyond and I cannot recommend them enough!”

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Posted 2 years ago

“They were very friendly and helpful”

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Posted 2 years ago

“Great service! I was called ahead of time and was quick and easy. I look forward to their help next time!”

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Posted 2 years ago

“Had a couch pick up and moved out of our church lounge. Jorge and his partner were right in time, super professional and did the job very quickly and efficiently. Would highly recommend.”

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Posted 2 years ago

LoadUp is rated 4.6 based on 7,239 reviews