LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,239 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,239 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“Had a couch pick up and moved out of our church lounge. Jorge and his partner were right in time, super professional and did the job very quickly and efficiently. Would highly recommend.”

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Posted 2 years ago

“Load up was very attentive and easy to work with. Both their customer service department and the loader called and texted the day beforehand and the day off to confirm the time, location, and the required set up service. Overall, great to work with.”

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Posted 2 years ago

“They were great!”

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Posted 2 years ago

“Marcus Jones and his colleague were highly helpful and professional. They had great personalities and made us feel that they care about us as customers. Due to them, we would highly recommend LoadUp to anyone.”

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Posted 2 years ago

“Some where my scheduled deliver was lost, Thomas drove from the other end of town to do my pick up! He was amazing and friendly! Would recommend him 100%!”

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Posted 2 years ago

“The LoadUp team unpacked and assembled a twin Avocado mattress and wood bed frame with great expertise, professionalism, and courteous discussions with myself and my wife. All AOK! No hesitation for future recommendations.”

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Posted 2 years ago

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Posted 2 years ago

“Ron was amazing and fantastic! He sent communication text messages about his time frame and even updated his tone when traffic became an issue He made it easy and was very personable and polite !!!! I would highly recommend him for future loads and pickups”

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Posted 2 years ago

“Fast and friendly service!”

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Posted 2 years ago

“Our driver Napoleon was on time, professional and sadly BY HIMSELF!! He did not let that stop him! He still did his job and removed a big couch, chair and ottoman all by himself! Worth every penny and highly recommended! A+”

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Posted 2 years ago

“Micheal and his partner were on time, efficient and courteous”

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Posted 2 years ago

“My messages were ignored all day, a 12 hour "window" is ridiculous and they didn't show up until after 1900 so I wasted my entire Saturday”

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Posted 2 years ago

“Fast and friendly service!”

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Posted 2 years ago

“This is an incredibly disreputable company. We are moving and downsizing. We had perfectly nice furniture to donate to charity and I scheduled LoadUp to pick up our furniture to donate. They arrived and said that the furniture would be taken to a shelter. It sprinkled rain for two minutes before they started loading and they said since it was raining (by this time it was no longer raining) that they would take the furniture to the dump. The sun came up and they confessed the furniture that I had paid already to be picked up and taken to charity would never have gone to charity and that they only ever take furniture to the dump. I was furious but we are on a tight timeline and I said go ahead. They proceeded to use a sledgehammer to knock the feet that screw on on the bottom of our couches and chairs off and completely destroy perfectly good furniture before taking it to be loaded up. They left wood chips all over the house and muddy shoe prints that I’m still trying to get out of the carpets. If you have junk to remove and take to the dump, they are fine. If you paid to have furniture donated to a charity, they apparently lie about that. Please don’t use this company for that.”

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Posted 2 years ago

“Jeremiah was excellent 👌 on time and extremely courteous”

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Posted 2 years ago

“Richard was amazing! Hard worker, fast and did a perfect job! Thanks so much. I will definitely recommend you and use you again in the future. Connie”

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Posted 2 years ago

“This was the worst experience I’ve ever had with a junk removal service. I was given an 8-12 time slot the day before ; at 8:05 am the loader called me to tell me she wouldn’t make it until at least 1pm. 1pm came and went and didn’t get any updates until I called several times and she and her helper finally arrived at 3:45pm. Rushing, she literally dragged my storage ottoman with a heavy metal base down the stairs creating such a noise it upset my neighbor who rightly asked why she couldn’t wait to get help to move it down properly . Her male helper was very rude to my neighbor. When moving the couch they took zero care to properly open the front door and left a huge gash. They then proceeded to just take off with barely a word. Stay away from Loadup and it’s unprofessional contractors”

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Posted 2 years ago

“Excellent service, communicative people, exactly on time, reasonable price and lovely people. I highly recommend”

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Posted 2 years ago

“They worked so hard and were pleasant and professional throughout. First class!”

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Posted 2 years ago

“Guys came to my new place and removed about 100 boxes and packing material from my move. Within a few hours, no more boxes. Professional service. Good value if you don’t want the additional hassle of cutting down all those boxes.”

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Posted 2 years ago

LoadUp is rated 4.6 based on 7,239 reviews