LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 6,055 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 6,055 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“Great experience. Highly recommend this company. Half the price of Got Junk and College Hunks! Fast service and Emerson and his co worker were great!”

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Posted 5 months ago

“The service was impeccable The man/ woman were professional, quick and did it with a smile. They apologied for the company and explained there were just the contractors who received the information today. It wasn't their fault the company messed up with the load up time.”

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Posted 5 months ago

“Timely and very efficient”

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Posted 5 months ago

“The two men did an excellent job disassembling the furniture and removing from our bedroom. I would definitely recommend your company’s service to anyone.”

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Posted 5 months ago

“The loaders did an excellent job of removing a piano and heavy book cabinet. Very pleased.”

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Posted 5 months ago

“Super easy, fast, responsive. They reached out quickly after I submitted the request and scheduling was easy. Gentleman and his son came out on time and were so efficient and nice. Absolutely using again.”

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Posted 5 months ago

“They were great, fast and friendly.”

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Posted 5 months ago

“Great service with great communication - would recommend to everyone”

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Posted 5 months ago

“Loadup was great with everything from texts, emails and customer service & fair price to take a very large couch out my mobile home in this rain storm and Edwin the pick up driver was awesome!! I highly recommend this company!”

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Posted 5 months ago

“Promo and quick”

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Posted 5 months ago

“Service was GREAT!!”

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Posted 5 months ago

“Fantastic experience! Jesse was courteous and arrived at our house promptly. Smooth.”

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Posted 5 months ago

“Jeramie and his helper arrived on time and were able to remove my sofa quickly and without too much effort. Very efficient operation. I would highly rcccomend LoadUp because of the value and attention to detail. Thank you!”

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Posted 5 months ago

“Very efficient and caring. Right on time.”

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Posted 5 months ago

“Awesome couple of guys! I thought it would take them a lot longer to do, but they were very quick and efficient, and very polite. Thank you for your service!”

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Posted 5 months ago

“I COULD NOT BE MORE PLEASED WITH MARK HELPING ME REMOVE THE ITEMS: HE DID A GREAT JOB! THANK YOU MARK!”

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Posted 5 months ago

“Happy to have the couch gone! The loaders were quick and efficient.”

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Posted 5 months ago

“Polite and professional”

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Posted 5 months ago

“We were pleased with the process to set up the appointment and the job the loaders did. The only thing that could be improved is the communication from the loader. He texted me at 1:30 to say he was outside my house. He wasn’t. I called several times and he eventually picked up. He texted me by mistake. They finally showed up at 3 pm. He never texted to say he was on his way before he arrived.”

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Posted 5 months ago

“Horrible to work with. First… I booked a time and date more than a month in advance of the needed date of service. And paid for it! For the next three days, I had a salesperson calling to book an appointment that’s already been scheduled and paid for! I called twice to get them to stop calling. They finally stopped bothering me. Then…. Crickets. Nothing. No contact. I contacted them a few days out to confirm everything was fine and they’d be there as scheduled. I also requested they come earlier within the four hour window, rather than later. The rep said they’d make a note. The day of service, I was supposed to get an e-mail and a text, by 8am, with the name of the loader and a better idea of the time. Nope! Nothing! I had to call them. They said I was scheduled and gave me a number to call the loader myself. He said he wouldn’t be at my place until after the scheduled service window. This set me back as I had other commitments. As they couldn’t honor their commitment, it made me late for my commitment. Once the loader arrived, they had a regular van. Way too small for the load as listed. They had to strap the mattress, box spring and sofa to the roof! Talk about Beverly Hillbilly! Not professional, at all. And, I find, the loader is a contractor and doesn’t work for LoadUp. He told me he didn’t get the job until a few minutes before I called him. They should have been scheduled several days in advance, not last minute. It seems LoadUp has a serious communication issue as well as a scheduling problem. I cannot recommend the company an, further, I don’t trust them!”

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Posted 5 months ago

LoadUp is rated 4.6 based on 6,055 reviews