LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,720 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,720 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“Above and beyond in terms of the care, cooperation, and courtesy that we (my daughter and I) experienced. Thank you all so much!”

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Posted 6 months ago

“Our original experience was a little shaky. The delivery was scheduled for Monday Nov 23rd. Unfortunately no one came at the window given 8 am to 12. After our second call we were connected with a customer service rep (Bernard) who obliged for the delay. Apparently none of the teams were available in our area. But he arranged for delivery 2 days out & couldn’t have been more helpful. The team came on the day promised are were very professional! We wouldn’t hestitate to use this company in the future!”

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Posted 6 months ago

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Posted 6 months ago

“Matthew He is an asset. I so admire his dedication to provide a positive attitude to his job. He has a degree in chemistry but is not able to find a job. So he works up to 12 hours a day to support his family. What a beautiful ray of sunshine. So I saying I would highly recommend LoadUp.”

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Posted 6 months ago

“Great and very professional service. We will use this company again for sure!”

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Posted 6 months ago

“I used the team for 2 different pick ups this morning, very courteous and professional, great job at both sites!!”

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Posted 6 months ago

“The team did a great job, very courteous and professional!!”

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Posted 6 months ago

“Service was great! Yudiel and company is very pleasant and were in and out in no time👍🏼. Costumer service on booking was great too: direct, fast, easy, and accommodating.”

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Posted 6 months ago

“Jason and his assistant were very professional and efficient. They were careful with the furniture and surroundings. I recommend them!”

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Posted 6 months ago

“Fernando and his assistant worker very hard removing furniture from a full house removal. They worked carefully taking furniture apart and loading the truck. This company was easy to work with, fair price and great communication. I totally recommend LoadUp!”

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Posted 6 months ago

“Larry did a quick and efficient "one man" load up (which surprised me) of our couch. No complaints, just compliments. Thanks. Of course still hoping it gets recycled--which is why I went with you.”

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Posted 6 months ago

“Professional, on schedule, friendly. And best price in the market. Strongly recommend it”

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Posted 6 months ago

“Easy transaction and remove my item quickly”

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Posted 6 months ago

“Quick service. Arrived on time and very friendly guys”

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Posted 6 months ago

“easy process to request a pickup, great communication and a relief to have this service available for difficult things to move/haul away!!”

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Posted 6 months ago

“Thought I was getting a turn key load out. Load out asked for and received 2 separate batches of photos. Was very clear this will be 2 story house of a hoarder. Needed a FULL clean out. Crew was suppose to arrive on Tuesday 8am till 8 pm. Went thru 3 crews to get this done over a 5 day period. Crew came late and left early everyday. I had to negotiate additional funds to get job completed. Guys on the crews were all very polite and respectful. I don’t think they knew what they were getting into. Load out is basically a brokerage company and they are definitely not in sink with the workers…”

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Posted 6 months ago

“The LoadUp app wasn't the greatest, no loader was assigned for the day I selected, but a reschedule was quickly arranged. My loaders Julio and Angel were great, very friendly and professional.”

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Posted 6 months ago

“Professional and expedient”

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Posted 6 months ago

“Easy to arrange, great communication throughout the process. I knew exactly what it was going to cost and had a window of time. The window narrowed on the date of pick up. I was informed when the driver was on his way and when he arrived. Michael and Jose were polite, and careful as they moved things through my home. This is my second time using LoadUp. I will use them again if I have the need.”

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Posted 6 months ago

“The 2-man loading team was very nice and professional, but they were not given adequate equipment to move an upright piano. The only dolly that they had, had a broken wheel on it and it put approximately a 3' scratch in my wood flooring in the living room. They struggled with the piano for close to an hour, from my sunroom to their trailor. I felt soooo sorry for them, they should have been equipped with the right working equipment to move such a heavy piece. I have my house on the market and told them they need to be careful of the flooring (whole house is wood flooring) and please keep in mind, I don't blame the guys, I blame their company for not providing the equipment they needed. I do not recommend this company, and I know they probably won't address this issue anyway.”

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Posted 6 months ago

LoadUp is rated 4.6 based on 7,720 reviews