LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,720 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,720 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“Very very good service 👏”

Helpful Report

Posted 6 months ago

“One showed, the other a bit late. New mattress as shipped was unpacked and the sides had pulled threads same as the one we had replaced. Top was "loose", not snug in place, leaving a couple wrinkles on the surface. Not what we'd expect from a $2300 mattress and certainly not what we'd expect for a mattress replaced for specified problems, and the replacement showing up with similar problems and a new one. The crew broke a wall power plate, but did bring back a replacement (although the size and pattern were different than what was broken). They wrestled the old mattress down and outside, then up on top of a small car tying it down. Not equipped to haul mattresses, IMHO. The mattress removed was quite dirty after hauling out, dragging on the lawn, etc. Overall, they got the job done but we're quite disappointed with the replacement, especially noting it was replacing one for certain defects and the new having actually more problems with defects. Your quality control is desperately lacking. Scale of 1-10 for quality construction gets about a 5. Overall, quite disappointed.”

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Posted 6 months ago

“The guys were quick and efficient, very polite. It made getting rid of large objects so much easier.”

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Posted 6 months ago

“Making the order was very easy with the helpful agent. The communication of an updated time frame prepared me to be available. Overall great service. Will use again.”

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Posted 6 months ago

“Quick and prompt service at a reasonable cost”

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Posted 6 months ago

“Quick and prompt service at a reasonable cost”

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Posted 6 months ago

“From start to finish, everything went very smoothly and without any hassle. Fast and clean”

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Posted 6 months ago

“Quick and prompt service at a reasonable cost”

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Posted 6 months ago

“Quick and prompt service at a reasonable cost”

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Posted 6 months ago

“I called LoadUp on Friday and they scheduled the pickup for Saturday. The pickup crew was on time and was very efficient. I will use LoadUp in the future.”

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Posted 6 months ago

“Professional and friendly service. Very happy with the service.”

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Posted 6 months ago

“He was excellent! Got everything loaded and the new bed frames installed quickly! Very nice guy!”

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Posted 6 months ago

“Great service”

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Posted 6 months ago

“From start to finish, everything went very smoothly and without any hassle. Fast and clean”

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Posted 6 months ago

“Max was phenomenal is taking care of this!”

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Posted 6 months ago

“So happy I chose Loadup. Pick up was seamless and Carl and his pick up partner were super cool. Highly recommend. Thank you.”

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Posted 6 months ago

“So happy I chose Loadup. Pick up was seamless and Carl and his pick up partner were super cool. Highly recommend. Thank you.”

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Posted 6 months ago

“Adam did a great job, very attenuative and efficient. i reccomend that you keep him busy”

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Posted 6 months ago

“Tim and partner did a great job....they made the process very easy”

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Posted 6 months ago

“Service was really good”

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Posted 6 months ago

LoadUp is rated 4.6 based on 7,720 reviews