LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,200 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,200 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

Write Your review

Tell us how LoadUp made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They were very nice and arrived before appt time. Great service ! Thanks Ryan!”

Helpful Report

Posted 5 months ago

“They were on time for the scheduled pickup, and had the job done in less than 15 minutes. Very professional.”

Helpful Report

Posted 5 months ago

“Adam was very informative and quick in putting the bed together. He always cleaned up after himself and hauled off all the empty boxes! Great Job”

Helpful Report

Posted 5 months ago

“Adam was very informative and quick in putting the bed together. He always cleaned up after himself and hauled off all the empty boxes! Great Job”

Helpful Report

Posted 5 months ago

“Awesome team, they came and finished the job quickly. They were very polite and professional. Great Job!!! Thank you so much!!!”

Helpful Report

Posted 5 months ago

“The service was great. Professional and quick, would definitely use again and recommend to others”

Helpful Report

Posted 5 months ago

“Great, service from start to finish! Did exactly what I needed them to do with pictures only, as service was in Houston and I am in NY. Highly recommend!!”

Helpful Report

Posted 5 months ago

“Our Loader, Beverly, kept a close watch and informed us of our movers ETA at all times. The guys -Dale & Rob -could not have been nicer! They get the job done in an orderly & timely fashion. We could not be more pleased & highly recommend Load UP and the amazing team they’ve hired. THANK YOU!”

Helpful Report

Posted 5 months ago

“They are the best!! very helpful!!! Nice and respectful!! Never a bad attitude!!”

Helpful Report

Posted 5 months ago

“By far, one of the best services from the dispatch to the people picking up my material, i'm a contractor so they were prompt, and by far the best experience I had with a hall in comp”

Helpful Report

Posted 5 months ago

“Very good service. Did exactly what I asked them to do. Professional & on time.”

Helpful Report

Posted 5 months ago

“Came on time early and remove the mattress as needed. Thank you so much appreciate everything.”

Helpful Report

Posted 5 months ago

“Did a very good job once they got here. Initial time was 12-4pm but arrived after 7pm. They did keep us informed of the delayed arrive which we appreciated. They were friendly and professional on the job. I would recommend sending measurements of any furniture you are having them pick up so they can bring the right size trailer. We’ll use them again should the need arise.”

Helpful Report

Posted 5 months ago

“These guys were fantastic from start to finish. Great communication. Great customer service. And great, quick, ontime Pick-up. I would give them a 10 if I could.”

Helpful Report

Posted 5 months ago

“William and his mother were great!!”

Helpful Report

Posted 5 months ago

“The two individuals that came to my place did an excellent job. They were prompt, efficient, and personable. I can’t think of anything that would have made this service better. They hit all the key parts.”

Helpful Report

Posted 5 months ago

“Amazing job for only 2 people. The only negative was that they arrived 45 minutes past the time frame provided.”

Helpful Report

Posted 5 months ago

“Second time I have used load up. Both have been a positive experience and relatively pain free. Had some questions after the weekend AI quote . Called during the regular work week, was transferred to a sales rep and everything was resolved. The customer service and the pick up service on both occasions met and/or exceeded my expectations. When the junk builds up , I am calling load up.”

Helpful Report

Posted 5 months ago

“Great service. Arrived right on schedule, in and out in 10 minutes. Very professional and courteous.”

Helpful Report

Posted 5 months ago

“You know it’s a predatory company when they don’t give you the cancellation policy until after you’ve paid 😂 According to the tracker, they were going to arrive between 6 and 7, so I get there at around 5.30 to get things ready. I’m expecting a call soon because they call you 30 minutes in advance, right? Mind you, it’s a rental I’m vacating, so the power is off. It’s 100 degrees outside. Finally I call the company at around 6.15 and they tell me they’ll be there in 5 minutes. Great, love the communication skills displayed here. When I do arrive, I tell them it would have been nice to know they were coming, and the guy is at pains to tell me that he did text me and shows me his phone. Okay? It doesn’t even display my number, so it’s no proof he contacted ME. Whoever sets up communication between customers and employees needs to be retrained. (Yes, they had my number down correctly, I checked when I called.) While the gentleman and I are discussing this, the woman butts in and interrupts me to ask what I need done. Well, first of all, I told you on the website. You know what needs to be done, you just wanted to talk over the other individuals who are speaking. Second of all: don’t interrupt? I thought that was pretty basic customer service. This was a super easy job for them, they were done in 15 minutes, but still managed to fail every aspect.”

Helpful Report

Posted 5 months ago

LoadUp is rated 4.6 based on 7,200 reviews