LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,005 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,005 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“Communication from corporate was not smooth or clear to loader or me. Loader had to come back so we could pay. No option for card input, used Zelle.”

Helpful Report

Posted 2 years ago

“Communication from corporate was not smooth or clear to loader or me. Loader had to come back so we could pay. No option for card input, used Zelle.”

Helpful Report

Posted 2 years ago

“To say I am completely disappointed would be an understatement. I had everything outside waiting for the driver. All he had to do was load up and go. It was disassembled and so it saved time for that as well. I get home today only to see the mattress sitting there!! The absolute only reason I paid your company a single cent was to dispose of the mattress! The rest I could have disposed of myself! The mattress did not have bed bugs, not did it have any type of infestation at all. I slept on it and my fiance slept on it until Wednesday night when I disassembled everything. We had no bites or any sign of irritation from any type of bugs. There is absolutely no reason to have left it behind. What I expect is your company to come back and pick up the mattress ASAP. I understand the value of positive online reviews on all social media platforms. I also understand the negative reviews on all platforms can cause negative impacts on businesses as well. I am willing to affect either of this is not resolved. The response I received from them " Hi Matt, I am incredibly sorry that this has happened. Because the mattress was heavily soiled, the loader could not take it per the terms and conditions. We will be happy to refund that mattress amount back to you. Please let us know if you have any additional questions. Thank you and have a beautiful day!" They do not list this as an exception for non-removal. They are a junk removal company and are not delivering on their services. This is a very poor response and not acceptable in any way. Other BEWARE do not pay for their services!!”

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Posted 2 years ago

“Thank you!”

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Posted 2 years ago

“Quick and easy!!”

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Posted 2 years ago

“The worst. They outsource drivers and hauling. Zero customer service. 3 hours late. I called to find support and solutions, all they do is read you the Terms & Conditions that absolve them of any anything. Total weak-sauce for a company to hind behind T&C's. Never again.”

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Posted 2 years ago

“Very polite and friendly. Knowledge and willing to help. We appreciated the gentlemen that showed up at our place.”

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Posted 2 years ago

“Great job,2 hard working men. Very polite,and careful. Very satisfied.”

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Posted 2 years ago

“Brandon and his assistant, Jennifer were pleasant, efficient and skilled. Five relatively heavy pieces of furniture and were in and out in a good time. Thank you again.”

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Posted 2 years ago

“The team was extremely helpful and quick with the cleanout. They were also very efficient and finished well ahead of schedule.”

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Posted 2 years ago

“This was easy from start to finish! Super simple booking process and the movers who came out, George and his sister, were so nice and friendly! I love this company and will definitely use again!”

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Posted 2 years ago

“Very nice guy…..Cowboys fan, so that was a plus…..he was in and out in no time….very professional…..thanks so much.”

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Posted 2 years ago

“Very polite and friendly. Knowledge and willing to help. We appreciated the gentlemen that showed up at our place.”

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Posted 2 years ago

“Fast on time”

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Posted 2 years ago

“Fast on time”

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Posted 2 years ago

“Jamille Jones,sr was excellent and polite I hope okay I asked for a business card. I will use this service from now on, thanks 🙏🏻”

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Posted 2 years ago

“Signing up for a time and making a payment were easy. The two gus were early, but I was more than ready to meet them at Public Storage. They turned in just as I was parking. They were very polite and communicated very well. They seemed to take care of the piece of furniture I indicated I wanted donated. I would likely use LoadUp in the future.”

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Posted 2 years ago

“Team was quick and responsive, very courteous. Took care to remove items without damaging walls or floors.”

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Posted 2 years ago

“Thank you for being prompt.”

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Posted 2 years ago

“Team was quick and responsive, very courteous. Took care to remove items without damaging walls or floors.”

Helpful Report

Posted 2 years ago

LoadUp is rated 4.6 based on 7,005 reviews