LoadUp Reviews

Name: LoadUp
Rating: 4.56

4.6 Rating 4,494 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 4,494 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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LoadUp 5 star review on 22nd September 2022

Rita And Michael

Michael

LoadUp 5 star review on 20th October 2021

Cal Kemper

Anonymous

Anonymous // 01/01/2019

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“The service was great, they were on time and very nice, great staff! Highly recommend!”

Helpful Report

Posted 1 hour ago

“Friendly, polite and efficient. Thank you !”

Helpful Report

Posted 4 hours ago

“Do Not Use This Service. It is a scam. Approximately 3 weeks ago, Movers were scheduled to move items between hours of 8-12. The contract indicated it was a switch out. Meaning a dresser from a storage facility to an apartment. Other items in the storage facility were to be removed and discarded. It was a 2 man job. The loader arrived at the storage facility with a pickup truck loaded with oil cans. Moreover, he could not possibly move the dressers alone. Moreover, the Loader arrived at the facility well past the agreed up times of 8-12 pm. Although, the problem was on Loadup's end, I did not receive a refund. Also,the loaders have to dispose of the discarded items at their own expense. They barely make any money. DO NOT USE THIS COMPANIES SERVICE, IT'S A SCAM!”

Helpful Report

Posted 6 hours ago

“Great service! Arrived early and quickly loaded the items. Would use again.”

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Posted 6 hours ago

“I needed to cancel a trampoline break down and pick up service about a month before scheduled service and was still charged 20% of total service price. No service was provided and I gave ample notice before cancellation. I am leaving a bad review because the cancellation policy is harsh for a service that requires upfront charge. Terrible.”

Helpful Report

Posted 22 hours ago

“Great Service”

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Posted 22 hours ago

“Your personnel were very professional and friendly and did a great job in getting my furniture donations out of my house and to their new homes. Thank you.”

Helpful Report

Posted 1 day ago

“Online booking service was detailed and easy to use. The gentlemen who provided the pick-up service were polite and fast. My only concern was that the gentlemen were rushing and were not gentle with my items. I selected to donate if possible, but the rough handling of my item doesn't leave me with much confidence. I live in a third floor apartment and one of the gentlemen tossed some sofa cushions over the 3rd floor railing to the parking lot below, one nearly hitting my car.”

Helpful Report

Posted 1 day ago

“I'm so impressed with this company.Very fast,efficient,friendly service.If you need any junk removal,look no further.Proces are best around!”

Helpful Report

Posted 1 day ago

“David and John were just outstanding. They were professional, competent, had a great sense of humor and thanked us for our business. These two gentlemen are what a customer service business is all about. Thank you David and John.”

Helpful Report

Posted 2 days ago

“The company kept in touch from the time I made the appointment until the time they arrived. The couple handling my load was wonderful and extremely efficient. They went over and above to make sure everything was exactly how I wanted it. They were also quick loading up all of the stuff I had ready for them.”

Helpful Report

Posted 2 days ago

“Bernard and his men made it a very pleasant experience. They were friendly and helpful . And completed the tasks without any issues . Thank you so much . Sydney Dean”

Helpful Report

Posted 2 days ago

“The load up personal provided up dates to when they would arrive and verified the items to be plucked up. They were on time, very courteous and hard working. We will use their services in the future and high recommend them to others.”

Helpful Report

Posted 3 days ago

“Great service and they were very quick. Will use again.”

Helpful Report

Posted 3 days ago

“Excellent job workers were polite and very efficient”

Helpful Report

Posted 4 days ago

“I am so impressed with LoadUp. Booking my pickup online was so easy, and LoadUp stayed in communication with me at every step from confirming the order to picking up my items. Your driver and helper were extremely careful in removing the furniture and were professional in both appearance and getting the job done. I was also assured that my furniture would not end up in a landfill, which would have broken my heart since the items were in very good condition. I would highly recommend this company.”