Go Outdoors Reviews

Name: Go Outdoors
Rating: 2.00

2.0 Rating 656 Reviews

24 %

of reviewers recommend Go Outdoors

Company Reviews

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Metrics

2.0

Based on 656 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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08450 020888

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Go Outdoors 3 star review on 2nd January 2023

Anonymous

Go Outdoors 1 star review on 14th July 2022

Steven

Go Outdoors 5 star review on 18th June 2022

Jayne Bowen

Go Outdoors 5 star review on 15th April 2022

Sarah Bates

Go Outdoors 1 star review on 4th March 2022

Frank Grad

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service I received today was next to none. I was listened to and was made sure the price was reasonable. Absolutely great service”

Helpful Report

Posted 5 years ago

“I am disgusted !!! Everyone needs to Never buy from Go Outdoors again for practising exceedingly sharp business practice and ripping people off ... Just before Christmas 2019 I was doing my Christmas shopping (like most of us) and did some online for some fishing and camping gear. Go Outdoors showed up with some good online prices and the gear was in stock at Basingstoke, so if I drove there from Guildford and picked up the goods, I could have them in time for Christmas presents. Great ! So I order online and drive there and the goods are ready, so I pay for them and drive back to Guildford and wrap up my presents. I don’t know what made me check my online price against my store receipt but my spider sense must have been tingling, so I did and found that instead of paying the click and collect price on my email, the store had massively over charged me. Click and collect price was £82.55 Store charged me £112.94 A difference of £30.39 So I thought, oh there must be some kind of mistake and I hung onto the receipt and called them today when I had the first chance since Christmas to tell them of the mistake and presumably get an apology and the difference refunded to my card ... But oh no ... What I got instead was: The price quoted was the “discount card price” and (after several minutes of back and forth comments) “it is in our terms and conditions”. Now at no point in the ordering process does it state : The web prices quoted on your click and collect order email will only be honoured if you pay us £5 to sign up for an annual discount card, otherwise your prices will increase by 36.8% to the RRP value of these items. It didn’t state that when browsing the website It didn’t state that when placing the order It didn’t state that when asking a human in the store, for my click and collect goods Said human didn’t explain or confirm these conditions The human on the help line today explained where this had been stated and how I had agreed to it by letting me know that I had ticked a check box during the online checkout process that stated that I agreed with their terms and conditions (which never came up in front of me). So, they sucker you into their store with “good value” online prices, and then when the cashier asks “would you like to sign up to our discount card?” But doesn’t explain that if you don’t, he will just rip you off by 36% and then just does rip you off without telling you. So, I think that is bloody disgusting and trading standards should investigate them for sharp practice and not making it clear and present at each stage (or even one stage) of the ordering to paying process as this is a blatant attempt to rip people off , which succeeded in my case. I don’t operate my business in this way as I would consider it dishonest. After these comments were fed back to the guy on the helpline, the helpful corporate desk jockey response was : “It’s in our terms and conditions which you agreed to online” There was no concern or apology or good will gesture and they intend to keep doing this as long as they can get away with it. I think that’s disgusting and if you do too, please don’t buy any more stuff from them and share this comment as far and wide as you can to teach bad companies like this that screwing your customers will come back and bite you in the butt !”

Helpful Report

Posted 5 years ago

“I visited to the colchester branch last week ahead of my expedition to kilimanjaro. i was served by Andrew at locaton code 1366 who was very knowledgable on climbing . He was so professional and helpful i insisted on his name so i could write a review.If you visit the colchester store ask for Andrew !”

Helpful Report

Posted 5 years ago

“Unable to purchase a on line order due to it being in store and not in warehouse! Go outdoors obviously don’t need my business. Very disappointing”

Helpful Report

Posted 5 years ago

“Ronnie at the Colindale branch was extremely helpful in advising me and my mum on walking boots and trainers. He was so knowledgeable, patient and polite. Excellent service! Thank you.”

Helpful Report

Posted 5 years ago

“Called into Warrington on 5th January. Bought a bike for our grandson. The location code was 1359, and the man that served us was Matt. We would like to say that he was so helpful and gave us brilliant advice. Would recommend this store to anyone.”

Helpful Report

Posted 5 years ago

“Absolutely fantastic service from the moment we walked in the store to paying. Floor walkers happy to help and advise as was the checkout assistant to ensure we secured a good discount on our goods by buying the discount card. Will recommend to all. Location code 1311. Wolverhampton store”

Helpful Report

Posted 5 years ago

“Ian at the portrack branch Teesside is such a STAR!!! There has been many a time in all honest I haven’t found the customer service here very good. But today I have completely made a U-turn because of this chap! Ian was so so helpful, polite and gave great advice! I will definitely look for Ian on my next visit! Thank you IAN! 💘”

Helpful Report

Posted 5 years ago

“Aethen was extremely helpful in the Lincoln store with information about walking boots. It is very reassuring to know there are still shops available where you can gain some expert advice about outdoor wear .”

Helpful Report

Posted 5 years ago

“Sam in the bike department was very polite and helpful. He certainly was very knowledgeable about the Raleigh Pioneer & Hopton Forme hybrid bikes which I was interested in. Thanks Sam. Brenda”

Helpful Report

Posted 5 years ago

“Theresa at Gooutdoors in Hanley today was expert. She was obviously extremely knowledgeable about the walking shoes that I needed. She described their features very quickly and professionally. She had lots of self and humour without being gushing or over selling and desperate. I had immediate confidence in her salesmanship and expertise and I will be coming to her again for advice about all sorts of stuff that I need from Gooutdoors . Just brilliant. Hope she has some advice about tents 😂😂”

Helpful Report

Posted 5 years ago

“Always great members of staff especially Mr Simon he is always welcome customers to help when I am buying my bike tyres he will support you to get the right size. Thank you very much indeed for your great support!”

Helpful Report

Posted 5 years ago

“Completely unethical selling online. There was nothing about a discount card price online that I could see and definitely not on the confirmation email with the price clearly £12. Drove half an hour to collect the item, but at till discovered it's £20, even though at home again I see it's actually £18 with discount card online. First time I've used this shop and very disappointed with this clear con. Only reason it gets two stars is because, after asking how I complain, I was given a free discount card by the assistant manager and allowed me to buy for £12. Without doubt, this is a deliberate con and probably designed to get and sell personal details. This had better be a genuine product!”

Helpful Report

Posted 5 years ago

“Jenny from Loughborough branch (1322) was very helpful and knowledgeable - nothing was too much trouble and my husband is thrilled with his walking boots as a result. Thanks Jenny!”

Helpful Report

Posted 5 years ago

“Ripped of like others by the almost invisible price without a discount card . This is the last time I wont return ever .”

Helpful Report

Posted 5 years ago

“The two assistant were too interested in talking about the football and what their shifts were, to be bothered to serve me. However the young lady on the till was very helpful and polite”

Helpful Report

Posted 6 years ago

“Do not go by the ticket price as when you get to the till it increases unless you buy a discount card for £5 If it wasn't such a pain to get back to Taunton I would take it back”

Helpful Report

Posted 6 years ago

“I visited the Bedford store to buy a new pair of walking shoes . I have arthritis in my feet and a very helpful young lady called Annabel gave me excellent advice . Great service .”

Helpful Report

Posted 6 years ago

“visited the Gloucester store with my wife who wanted a new pair of walking boots.She has narrow feet and struggles to find boots that fit comfortably.Your staff member Alice B could not have been more helpful.She was very patient,helpful and above all knowledgeable. After trying on many boots we found the ideal fit and size in a Scarpa.Prior to our visit we intended to find the right boot but then shop online for the best price.In the end Alice proved so helpful that we bought from her and cannot commend her service highly enough.With staff like that the high street has hope.”

Helpful Report

Posted 6 years ago

“I shopped at Sunderland. I met an amazing assistant called Lou. She was most helpful while I tried to decide and compare waterproof jackets. Then she came and helped me choose walking boots. having found several pairs of my size. Later found her and she got the correct size of fleece from the storage room. She was wonderful. I would like to draw your attention to her. she needs praise indeed. I was such a lovely shopping experience. my customer number was6333277 I was in the tore on 1st December a 15.21pm”

Helpful Report

Posted 6 years ago

Go Outdoors is rated 2.0 based on 656 reviews