Go Outdoors Reviews

Name: Go Outdoors
Rating: 2.00

2.0 Rating 656 Reviews

24 %

of reviewers recommend Go Outdoors

Company Reviews

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Metrics

2.0

Based on 656 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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08450 020888

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Go Outdoors 3 star review on 2nd January 2023

Anonymous

Go Outdoors 1 star review on 14th July 2022

Steven

Go Outdoors 5 star review on 18th June 2022

Jayne Bowen

Go Outdoors 5 star review on 15th April 2022

Sarah Bates

Go Outdoors 1 star review on 4th March 2022

Frank Grad

Anonymous

Anonymous // 01/01/2019

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“Store location 1440 assistant Heather. Excellent service in Preston from Heather. She spent a long time with me when I bought walking boots and wellies last week. She was patient and helpful and very pleasant. I don’t like buying footwear but Heather made it all ok.”

Helpful Report

Posted 5 years ago

“I bought a pair of Merrell Moab 2 ven walking shoes on the 5th Feb 2020. Yesterday was the firs5 time I wore them in anything wet. The walk was in wet grass, not raining or standing water even.. These shoes are stated to be waterproof by Go Outdoors. By the time I had finished my walk my feet were soaking. Not through any hole but through the upper layer. I cannot go into the store as I am high risk for Covid 19 so I sent an email to their customer services.. The response was pretty much ‘tough, we cannot deal with this, you have to go into the store’. But they stated due to the Covid 19 they would extend the period to do this, nothing else, no timescales or anything. Last time I will purchase from go outdoors. Customer service is terrible and product information not correct”

Helpful Report

Posted 5 years ago

“Drove to coatbridge to collect a jacket I had ordered online.arrived to an eerily deserted store, discovered 1 staff member who eventually announced that there was no trace of the jacket & that it had " probably been sold " . no apology , no interest in what had happened. Worst customer service ever and my last visit to go outdoors.”

Helpful Report

Posted 5 years ago

“1340 blackburn , Gary in the fishing department is the jewel in the crown at that store , fantastic advice really helpfull and a really friendly guy who just wants to help in any way he can top bloke”

Helpful Report

Posted 5 years ago

“Great range of stock in store and on display. High quality tents are really good prices. Friendly, knowledgeable staff too”

Helpful Report

Posted 5 years ago

“We went for trousers, jacket and snood and our helpful member of staff was able to meet our requirements on two items and give direction on the third. Another member of staff was able to help us on a different enquiry. A very good experience.”

Helpful Report

Posted 5 years ago

“don't waste your money faulty product I bought a highlander serenity 350 mummy carp bag first night zipper broke frozen my @## off cost me 40 quid in taxi in the rain to take back to go outdoors they gave me another bad as a replacement this one made it 2 night same issue broken zipper so now I'm broke stuck with a bag that doesn't zip up freezing cold so now I have to come up with another 40 quid just to take the bag back for a replacement this will be $150.00 so far spent on this bag save your money buyer beware this product sucks”

Helpful Report

Posted 5 years ago

“I ordered a jacket in cerise but recieved a black one instead, called up and an advisor said that the cerise wasnt in stock so thats why they sent the black one. She sent me a returns label to return this item, i told them i wanted a full refund P&P included as this was through no fault of my own.I had a look on website and cerise jacket still coming up in stock, i called back up and got another advisor, i explained everything to him and i didnt want to re order the cerise and they send out the black again, he had a look and there were more than 14 in stock, i was extremely disappointed to be told a lie by previous advisor. I went on to wedsite and emailed my complaint about this advisor,I ordered the cerise jacket and low and behold got it delivered today and guess what another black jacket sent, called them back up and explained again, im waiting on the advisor contacting the wear house to see what the problem is, i specifically put on email to deliver the right coloured item, so in future i would think twice about ordering from here as they cant seem to send out the proper item requested.”

Helpful Report

Posted 5 years ago

“I was really happy with my trip to go outdoors everything that we needed was really easy to find and they had plenty of selection to with the different colours and range of walking shoes. I would 100% recommend anyone to go to go outdoors for there outdoor equipment and we are returning this weekend to purchase a coat and walking equipment for our dog Bella. We used the store in Warrington store location 1359.”

Helpful Report

Posted 5 years ago

“Fantastic knowledge of my Son's bike that had suffered vandalism. The bike had originally come from another shop and they were unable to repair for weeks!. Mark sorted it and it was road worthy again. Nothing was to much trouble!. Hence I will not be returning it to other store but I will use Go outdoors from now on!. Cambridge store 1483.”

Helpful Report

Posted 5 years ago

“We were looked after by Sarah C at Portrack Go Outdoors, location 1319. She was extremely friendly, engaging and helpful and took time to explain the benefits of having a store card and make sure were were looked after as well as possible”

Helpful Report

Posted 5 years ago

“As an existing customer, I visited the Colchester store to buy some boots. They did not have my size in stock at the store, but a helpful young lady advised that they were in stock at the warehouse so I could order and pay in-store for a delivery straight to my home address. I stressed I needed the boots for an event on Friday and was assured the boots would be picked on Monday and with me on Tuesday on Wednesday. Brilliant service and advice, so I placed my order. The boots did not arrive by Friday, so I used alternative and inappropriate footwear ( now ruined). My family joked that the boots would arrive during my absence on Friday, they were wrong! So today, Sunday I went back to the store and asked for a refund. A supervisor was called, Ed, who was defensive and abrasive from the outset. He was quick to point out that it was not the stores fault, it was the warehouse. I suggested some notification that the order was delayed would have been nice. He said the warehouse probably had sent an email, but I had not checked properly and it was in my spam box. He then said he could not refund the money until he had checked the item has not been dispatched. While he went away to check this, I checked my email account but no notifications had been sent including spam and junk inbox. Ed returned and said he could now refund me as the Warehouse were out of stock so had already cancelled my order. What??, Why had I not been advised? Ed's response was again it's not his fault, I probably had been informed, and he is doing the refund so don't shout at him. ( I hadn't shouted, but I had mirrored his terse manner). He then scanned a bar code attached to a lanyard, instructed the member of staff at the checkout on how to conclude the refund and left without saying goodbye or offering any form of apology. Needless to say I won't be renewing my discount card or returning to go outdoors.”

Helpful Report

Posted 5 years ago

“Placed an order for a product that was showing as in stock. Waited for it to be delivered and nothing happened until they eventually cancelled the order saying they didn't have it in stock. Massive waste of time when they can't even run a business with an accurate method of stock control. Very disappointed.”

Helpful Report

Posted 5 years ago

“Go outdoors should train their staff about the items they sell. I went to buy a heated jacket powered by a power bank. Firstly none of the staff knew anything about it and it wasn’t until I showed them on my phone,in the go outdoor website. So I told a member of staff that I would order and get it delivered to the Clydebank branch . I also asked him if the power bank was included in the price ,to which he replied “all jackets come with a power bank included”...fine ordered and picked it up next day . No power bank was included....phoned customer service, who told me the only thing I could do was return it for a refund. Spent a few hours going and coming back to there store already . Should have bought it from Amazon...cheaper and power bank included!!”

Helpful Report

Posted 5 years ago

“Excellent service from Emily in Scunthorpe store”

Helpful Report

Posted 5 years ago

“Excellent customer service from Janet at the Stockton on tees branch.”

Helpful Report

Posted 5 years ago

“Bad company staff no idea low stocks and messy stores.”

Helpful Report

Posted 5 years ago

“Excellent customer service from Hannah at Chatham branch who was very knowledgeable about the ski wear. I successfully purchased a ski jacket and sallopetes for the first time in years and in the sale too. The discount card costs £5 per year and saves you more than that many times over. It's a no brainer and well publicised. I renew mine when I need to make a new purchase but always use Go Outdoors as I always find the staff helpful and the stores well stocked. Nothing is too much trouble. I will definitely be continuing to shop at Go Outdoors.”

Helpful Report

Posted 5 years ago

“Have never shopped here before but was in the market for walking boots. Go into store, try on several styles and sizes (eg spent a good deal of time doing so) found a comfy pair marked with LARGE writing 'special offer, £40 until stock runs out' or similar. Great, take those and also go and buy 2 walking sticks. All should have come to £50 but at checkout am told its £100 unless I have THE DISCOUNT card and would I care to buy one for £5. Not really! .........this is very sharp practise and I said, NO-where does it say I need a card to get these prices, looking around the store. Oh, it says on the sale ticket (so small I'd need my specs). Well thank you very much but this wide of the mark and not on I replied and I left my would be purchases on the check out and left empty handed. Will not return. Beware.”

Helpful Report

Posted 5 years ago

“Theresa at Hanley 1353 great help with looking for new boots new her stuff very helpful”

Helpful Report

Posted 5 years ago

Go Outdoors is rated 2.0 based on 656 reviews