Go Outdoors Reviews

Name: Go Outdoors
Rating: 2.00

2.0 Rating 651 Reviews

24 %

of reviewers recommend Go Outdoors

Company Reviews

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Metrics

2.0

Based on 651 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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08450 020888

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Go Outdoors 3 star review on 2nd January 2023

Anonymous

Go Outdoors 1 star review on 14th July 2022

Steven

Go Outdoors 5 star review on 18th June 2022

Jayne Bowen

Go Outdoors 5 star review on 15th April 2022

Sarah Bates

Go Outdoors 1 star review on 4th March 2022

Frank Grad

Anonymous

Anonymous // 01/01/2019

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“Worst website ever you can't buy the wellies you want without driving to Stoke or Liverpool to pick them up. No delivery to home option and when you go into your local store there are about 5 options but 30 on the website. Who are they kidding? Absolute joke buy from somewhere who can supply the product you actually want!!!! I would have given no stars but thats not an option either, surprise surprise!.”

Helpful Report

Posted 5 years ago

“Staff in the Norwich store were great when I visited today, however, the changing rooms are appalling, curtains to the cubicles don't pull accross fully & don't go to the floor. Anyone in the store can see you trying things on.”

Helpful Report

Posted 5 years ago

“I can't thank Josh and the Store manager at the Plymouth store enough. We purchased a Vango Verona Tent earlier on in the year from our Gloucester Store, when we arrived on holiday to pitch the tent we found 3 out of the 6 Airbeams had faults, We tried to keep the tent up as much as possible until we could contact someone the following day but completely collapsed on us during the night. 1 phone call to the nearest store which was in Plymouth ( we were in Newquay) and Josh said he would talk to the manager and get something sorted. We arrived a few hrs later and Andy the Manager said he hadn't got the exact one we purchased but could provide us with a exchange. We were so grateful and came away with a Areodome pro II tent, Its a fantastic tent easy to pitch and we feel a much better than our previous one we purchased ( location code 1365) Thank you to Josh & Andy for great customer service”

Helpful Report

Posted 5 years ago

“Do not take any notice of the web site. Called in store to collect walking boots, they did not have the size required, despite the web site claiming that they are in stock. So pull your fingers out Go Outdoors and sort website out.”

Helpful Report

Posted 5 years ago

“If you have a bargepole don't touch Go Outdoors with it. They take your money and only tell you they've cancelled your order due to no stock when you contact them to ask where it is and it still says 'processing' on your account. They lamely say their on-line stock may take a few minutes to update but this was an order I placed over 5 days ago and their website is still showing stock available and would still allow me to re-order it. Absolutely woeful - don't waste your time ordering from them - find another supplier.”

Helpful Report

Posted 5 years ago

“Dreadful, ordered a LARGE grilling basket, a TEENY WEENY one arrived, tried emailing, completing the online contact form, phoning, exactly the same lack of response as everyone else, finally managed to speak to someone exactly 4 weeks after placing the original order, no apology, no acknowledgement of mistake just wanting me to take it to a collect plus depot miles away. Meh!”

Helpful Report

Posted 5 years ago

“Don’t answer emails or when u phone them they are always updating something or other !! This is just the online part of the business the shops that I use always give good service 😊 Never used to be like this until JD SPORTS took them over I think and then it seems to have gone downhill 😕”

Helpful Report

Posted 5 years ago

“Said an item was in stock let me pay for it then told the next day don’t take any notice if the online there’s a glitch could be 2/3 day before it comes in, great camping trip knackered. Absolute disgrace of a company”

Helpful Report

Posted 5 years ago

“Worst customer service ever! Website doesn’t work properly so I ended up ordering and paying twice. I then received two orders and had to return on. Took 2 weeks to get a refund! Customer services don’t answer emails or calls and last week you couldn’t even call them as they were ‘too busy to take calls!’”

Helpful Report

Posted 5 years ago

“I ordered a tent package online for next day collection at the belfast store,I rang next day store said 5-7 working days for collection (how is that next day collection?) Waited 7 working days store then said not here noting to do with them i contacted customer service with absolutely no reply? 3 Weeks later and 20 phone calls and 45 emails i get a refund They are an absolute joke and this is the truth”

Helpful Report

Posted 5 years ago

“AVOID AVOID AVOID I ordered a tent package online for next day collection at the belfast store,I rang next day store said 5-7 working days for collection (how is that next day collection?) Waited 7 working days store then said not here noting to do with them i contacted customer service with absolutely no reply? 3 Weeks later and 20 phone calls and 45 emails i get a refund They are an absolute joke and this is the truth”

Helpful Report

Posted 5 years ago

“My friend and me wanted new walking boots and spent 2 hours in the store trying on - the employees, a young man and then Theresa were patient and helpful all the time. Thank you.”

Helpful Report

Posted 5 years ago

“My experience replicates that of many of the other reviewers. No communication, 3-5 day delivery is a lie, sold a tent that doesn't exist, holiday cancelled as a result, lost deposits, disappointed kids etc. I feel well and truly fleeced. I will never buy from go outdoors again!”

Helpful Report

Posted 5 years ago

“Is it possible to give 0 stars? I placed an order 8 days ago and paid £4.95 for 3-5 day delivery. I have now received an email to tell me that half of my order has been cancelled. They do not answer the phone. They do not answer emails. They just take your money! Yet continue to advertise on TV. Have they not seen the bad reviews and 100+ tweets from unhappy customers. And to top it off, the item that they have cancelled and told me they cannot fulfil, is still showing as available for delivery online.”

Helpful Report

Posted 5 years ago

“Placed order, that said was in stock and was 3-5 day delivery took over 2 weeks to hear anything. Finally 2 and half weeks later get a email saying it's been dispatched, we are now on 3 weeks and still hasn't turned up. Sent 2 emails to customer services and haven't had any response.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“Wouldnt have anything to do with go outdoors. Purchased an event shelter that has hardly been used and is disintegrating, it is well within manufacturers warranty. Was told when trying to get a repair/replacement cover in store that the event shelters that are designed for use in the sun should not be left out for more than a week or so as the change in temperature between sunny days and cool mornings makes the material fail. The staff member could not provide any proof that this happens other stating that they had supplied an events company tents made out of the same material and as they were left out a few months they all had to be replaced due to same issues. This isn't 'proof' just hear say, in my opinion the item cannot be used as intended. Really poor customer services; as the law states "you must offer a full refund if an item is faulty, not as described or doesn’t do what it’s supposed to" well it that's certainly the case here but was told there was nothing they could do. You only have to look on 'trustpilot' to see lots of other issues with poor customer services”

Helpful Report

Posted 5 years ago

“Ordered and paid next day delivery, no order arrived, going away now so could have ordered from someone else. Tried ringing get cut off as too busy, (rung when phone lines had just opened) not good for a first time order, won’t be ordering from them again”

Helpful Report

Posted 5 years ago

“Ordered 10 days ago, today got an email saying items not in stock refund issued will take 5-7 working days to process.”

Helpful Report

Posted 5 years ago

“Failure to deliver on time; this happens every time you order from them. Nearly impossible to reach any form of Customer Service staff and when you do they have no answers. Will never use this company again!!”

Helpful Report

Posted 5 years ago

Go Outdoors is rated 2.0 based on 651 reviews