Name: Go Outdoors
Rating: 2.00

“Harlow store has no stock and is shutting down and I am not surprised click and collect doesn't work nearly everything I have brought from this shop is wrongly priced always dearer at the tills Good riddance”

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Posted 6 years ago

“Ordered a pair of walking boots online yesterday costing £129.60 (lowest price for these boots) , they took my money then today got an email saying this item not in stock and will take 5 to 7 days for a refund. Avoid this outfit not fit for purpose.”

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Posted 6 years ago

“Excellent layout with easy to find items. Good choices, sizes available. Wanted horse riding boots, but wasn't sure of my own judgement. Ben was most helpful, even though he'd only been pony trekking a couple of times! Narrowed down to two. I was hesitant and said I would think about it. No pushy sales tactics, just excellent knowledge from staff.”

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Posted 6 years ago

“Horrible shop. Travelled far for an item their website said was in stock but it wasn’t. Tried to buy a coat that had a price tag of £65.00, gets to the till and it was £90. Thieves.”

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Posted 6 years ago

“Basingstoke branch, Love to shop vouchers have not been accepted for the whole of June. Staff blaming the new till system, but love to shop vouchers still advertised on the door and cashier desk. 3 emails to you customers complaints department by my wife, no responses. Rubbish customer service , Go Outdoors - Going elsewhere to buy my goods.”

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Posted 6 years ago

“Do not order anything online from these rogues, 2 jackets purchased and £85 taken from my account 4th June. 1 jacket not in stock (no refund to date) the other jacket returned (no refund to date). Can’t get through on the phone, put a review on trustpilot which prompted an email from ‘Kathy’, when I gave her the details ‘Kathy’ didn’t reply ... would NEVER use again, you have been warned!”

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Posted 6 years ago

“Used to love Gooutdoors, from the days of CCC in the late 80s in Sheffield) but they have gone a long way downhill rapidly over the last 18 months. Stock marked as in stock in store is frequently not in stock, don't bother going to a store based on info from the website. Ordered click and collect with stock listed as available, order canceled as not in stock BUT item has remained marked as in stock for the last 3 weeks (checked by ordering and it still isn't!) Ordered from a different store, as it was a 90 mile round trip phoned to check once the order was confirmed by email, arrived in store and the staff had picked the wrong item (not as ordered/confirmed by email). If you go in to browse and buy then probably OK but don't rely on buying anything from there / asking advice / customer service. On the plus point Cotswold will price match so if you can find the same thing there, they just check the GoOutdoors website for "availability" ;)”

Helpful Report

Posted 6 years ago

“I have been a long time shopper at Go Outdoors as I like the convenience of having a local store, the vast range of kit on offer and the competitive prices. As an outdoors person, adventure activity instructor and Scout Leader I have spent a lot of money over the years on personal kit, work equipment and Scout equipment. However recently I have been dismayed to experience problem after problem when buying items from them. It all started when they have created a new website and order system (around May 2019). This caused me to lost my online account, the website wouldn't show any available stock & it stopped offering the 'click & collect' service. When I visited the store the staff were obviously struggling with the new stock system and were at a loss as to how they could help me. Having contacted customer services I was told to create a new account and that the stock levels would soon update with the new website. After a week or so the stock levels did update and the 'click and collect' service became available however every time I went to order an item that was shown as 'in stock' the item changed to unavailable when I went to checkout. This became extremely frustrating and eventually I shopped elsewhere for these items. BUT it didn't stop there. Recently I made an order using the 'click and collect' service and received the usual email notification me that the item was on it's way to the store. However on the day of collection I received an email from DHL notifying me that the item was out for delivery and later I received another email from DHL stating that the DHL Parcel driver called and, as no one was in, the parcel had been returned to the local depot (I was at work that day). This was somewhat annoying and very confusing as I had ordered a "click & collect' item instead of home delivery as it was easier for me to drop by the store on my way home from work. As DHL offer a re-delivery option I chose to have the item re-delivered when I would be at home however I then received a notification that the item had been delivered later the same day to a name I was unfamiliar with. This was a name that didn't match any of my neighbours names or property's. I am now at a loss as to where the item is and who now has it. All VERY DISAPPOINTING!! Just to top it all off I ordered & paid for another item recently which showed as in stock only two be notified today that the item was no longer in stock and the order had been cancelled. However there was no indication of a refund and my account still shows the card as having debited the payment. Having built and upgraded websites myself I can allow little lenience for mistakes to happen but this really is too much! Whether I continue to use Go Outdoors is now very much in question!!!”

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Posted 6 years ago

“Excellent customer service. Staff very helpful in Peterborough store.”

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Posted 6 years ago

“Like many others I'm reading about on here, I used to enjoy shopping with Go Outdoors, but recently have experienced very poor service online. I ordered and paid for items on 27th May and tried to call 'customer service' line (using that term very tongue in cheek) which rings and then recorded message saying recieving large number of calls and apologies, then it cuts you off!! Also I get and email on 12 June in response to my mail on 8 June) saying my order 'may' have been cancelled and refund made, which I have not received! Have experienced poor service with lack of staff in local stores and likewise poor online service. I was a loyal customer but have now made my feelings known via friends and social media. Can see this company possibly joining several other folding companies if this continues but I'll not be using them again.”

Helpful Report

Posted 6 years ago

“Like many others I'm reading about on here, I used to enjoy shopping with Go Outdoors, but recently have experienced very poor service online. I ordered and paid for items on 27th May and tried to call 'customer service' line (using that term very tongue in cheek) which rings and then recorded message saying recieving large number of calls and apologies, then it cuts you off!! Also I get and email on 12 June in response to my mail on 8 June) saying my order 'may' have been cancelled and refund made, which I have not received! Have experienced poor service with lack of staff in local stores and likewise poor online service. I was a loyal customer but have now made my feelings known via friends and social media. Can see this company possibly joining several other folding companies if this continues but I'll not be using them again.”

Helpful Report

Posted 6 years ago

“False offers on lots of products, it says stock available but when you reserve it you get another message saying sorry, now out of stock”

Helpful Report

Posted 6 years ago

“Tried to order an item.. out of stock. Put on stock alert and ordered again when stock was available. Then was notified that item wasn’t available and order would be cancelled. It’s been over 2 weeks and I’ve still not got my money back. Emails are ignored, calls to customer service just result in a recorded message saying they’re too busy and they hang up. Terrible service. Never again.”

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Posted 6 years ago

“I have been asking them for an invoice for over 2 months with no effect, they are a horrible company.”

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Posted 6 years ago

“Absolute terrible customer service when ringing these people . I reserved a tent online only to be sold an older version of it which I didn’t realize til later on as they both looked the same but the newer version has black out bedroom inside. Just wonder what they actually do help with over the phone, maybe just sit on their back sides all day just taking the mic out of their customers seems to be right”

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Posted 6 years ago

“Ordered a few things online and after they failed to be delivered on the promised date I tried several times to contact customer services only to told they were too busy to answer the phone and to try again later. I eventually got through to a chap called Chris who told me he would look into my issue and get back to me, he never got back to me. More days pass and still no contact so I’ve just spoke to customer services again only to be told they still have no idea why my goods have still not been picked. After minutes on hold I was told I couldn’t have a refund and would have to wait to see if my goods can be shipped. At this point the ordered items are no longer needed as I’ve had to shop elsewhere. I’m told it’s being passed on to management and I should expect a call soon to inform me when and if my items are being delivered. Having shopped at go outdoors for many years and spent thousands of pounds with them I think this treatment is shocking and I will never ever shop there again in store or online.”

Helpful Report

Posted 6 years ago

“Rubbish store leeds pudsey. Staff rude follow you round chewing gum and Harrassing you”

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Posted 6 years ago

“DON'T USE THESE PEOPLE! Ordered a £200 tent on a Friday, they made a big deal about it being delivered the following Wednesday (after Easter). On the Sunday I got a email saying that 'Your Order is on it's way!', comes to Tuesday I get a text from DHL saying 'Your shipment will be delivered Wednesday' with tracking info, it's Wednesday today and all DHL can say to me is 'We're sorry but we do not appear to have received your consignment from the sender.' I have phoned GO OUTDOORS twice today, first time they fobbed me off saying it might come tomorrow now (what's the promise of Wednesday delivery then??? I took the day off to receive it!), then the second time I phoned them they said they will get someone to look into it and phone me back - like hell they will! I haven't heard anything and now to top it off when I phone them the automated reply says 'we're to busy right now phone back later'. Zero s**ts given about the customer. Will NEVER use this company again. Don't use them.”

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Posted 6 years ago

“Wonderful range of item and reasonably priced.”

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Posted 6 years ago

“Appalling customer service from Lincoln. Store Manager Dave refused to exchange a faulty jacket, despite being a month old... expected much better, & have indeed experienced much better in the past from them... not anymore. Avoid at all costs.”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Go Outdoors Reviews