Go Outdoors Reviews

Name: Go Outdoors
Rating: 1.99

2.0 Rating 662 Reviews

24 %

of reviewers recommend Go Outdoors

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Metrics

2.0

Based on 662 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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08450 020888

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Go Outdoors 3 star review on 2nd January 2023

Anonymous

Go Outdoors 1 star review on 14th July 2022

Steven

Go Outdoors 5 star review on 18th June 2022

Jayne Bowen

Go Outdoors 5 star review on 15th April 2022

Sarah Bates

Go Outdoors 1 star review on 4th March 2022

Frank Grad

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The choice in store was exceptional and the service we received by staff on the shop floor and at the checkout was polite and not pushy. It was a pleasure to shop there, made better by the reasonable prices on offer.”

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Posted 7 years ago

“Outstanding customer service from Charlotte at the Clydebank branch. Great price match on my Scarpa walking shoes and even an extra 10% off. Excellent...Thanks again!”

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Posted 7 years ago

“On a camping trip to Dorset my camping gas stove exploded and set light to the end of my brand new Hi Gear Kalahari Eclipse 8. My kids were inside the tent at the time. A horrible experience and certainly not the fault of Go Outdoors-the stove was an old one from a different camp shop. I phoned the Poole branch and explained my situation-we had another 4 days camping and a burnt tent! They said that if I returned the damaged one then they would lend me a tent so I could continue with the holiday. When I took the tent into the store they decided that they may as well just replace the tent for us at no extra charge. I was astonished, and so relieved, as I could not really afford to replace the tent myself. I can't thank the Poole staff enough for their kindness-Graham and Aaron (who took the initial call). The holiday could have been a disaster but they completely made it for us. Thanks so much. Rebecca, Elsie and Wilf Mason.”

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Posted 7 years ago

“Awful service, on ordering two items and having taken my money saying I would have my delivery on the Wed of which I need the coming weekend to be told on Tuesday they are out of stock!!! Not Impressed and won’t use again”

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Posted 7 years ago

“Goods were just as described and delivered very quickly. Thank you!”

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Posted 7 years ago

“Great customer experience. Quick despatch. Free delivery”

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Posted 7 years ago

“I phoned Go outdoors to see if they had an item on display the staff member was more than happy to go and look and very helpful.. On visiting out local Newcastle store the staff were very attentive but not in our face and the store itself was well set out and very clean. can’t recommend it enough.. We bought what we wanted. :)”

Helpful Report

Posted 7 years ago

“I originally telephoned my local branch for roof bars for my car. They checked prices and that the items were in stock. Advised me how I could get discount for a year. On purchasing my roof bars I found they were not a suitable fit. The assistants, all of them, fetched a different set and were trusting for me to try a bar on the car which I had outside in their car park. They fitted and the refund/exchange went through with no bother at all. Excellent service in every way. Will be visiting store and on line for any future requirements. Very pleased.”

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Posted 7 years ago

“Lots of choice of out door clothing & camping equipment”

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Posted 7 years ago

“I purchased several climbing items and they arrived next day at a good price and even at a slight discount. Very simple process and reliable retailer.”

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Posted 7 years ago

“Ordered online for a store collection, items were ready to collect in a matter of hours. Would definitely use click and collect again!”

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Posted 7 years ago

“Value for money”

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Posted 7 years ago

“Extremely knowledgeable, polite and helpful staff”

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Posted 7 years ago

“Excellent friendly staff, cheap prices and easy to find the my way around the shop.”

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Posted 7 years ago

“Good stuff, good prices and fast service!”

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Posted 7 years ago

“Good sized shopping area with ample space to move around with a pram/buggy or disability aid/chair. Good parking facilities and level access. Good lighting, well displayed stock however some price labels are displayed for the wrong stock here and there, staff are knowledgeable and pleasant. All in all a good experience when went for the 1st time.”

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Posted 8 years ago

“Staff was so helpful”

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Posted 8 years ago

“Experience with Go Outdoors awful. Ordered some climbing shoes for son, who was going on holiday and needed a slightly bigger size. Ordered for next day delivery which gave plenty of time before he was due to leave. Five days later, after four phone calls and numerous vague messages from courier via Go Outdoors, shoes still not arrived. Order cancelled as too late for holiday. One very unhappy boy and frustrated dad. I understand that the root of the problem may have been with the courier company used but staff at Go Outdoors, although pleasant, seemed unable to make anything happen as it should!”

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Posted 8 years ago

“Really helpful with all my outdoor needs and wants...great prices..and price match too!”

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Posted 8 years ago

“Outstanding service from Go Outdoors again. True to their word with price match plus they saved me £13 last week when I purchased two sets of Lifeventure titanium cutlery. I've saved hundreds of pounds by finding their products at a lower price elsewhere which Go Outdoors have matched and then given me an additional 10% off. Go Outstanding!”

Helpful Report

Posted 8 years ago

Go Outdoors is rated 2.0 based on 662 reviews